Guild Wars 2

I was hoping someone on the forums would have an answer to my problem.

I have played GW2 on this computer before with no problems. But as of recent I been having an issue trying to play.
After I put in my log in info, press play, and accept the terms I get a black screen; No audio, no video, can’t alt+tab, can’t Alt+ctrl+del. I have to hard reset my computer.

My drivers are up to date and I tried all the solutions given to me by tech support.
-wired connection
-adding -windowed at the end of the extenstion
-changing compatibility mode
-running as admin

I even went as far as to factory reset my computer to day one settings + reupdate the drivers again

I have attached my dxdiag, system info, and gw2 test

my compuer; or laptop is an Alienware M17x R3 with AMD Radeon HD 6900M Series graphics.

Steve.1802:

I was hoping someone on the forums would have an answer to my problem.

I have played GW2 on this computer before with no problems. But as of recent I been having an issue trying to play.
After I put in my log in info, press play, and accept the terms I get a black screen; No audio, no video, can’t alt+tab, can’t Alt+ctrl+del. I have to hard reset my computer.

My drivers are up to date and I tried all the solutions given to me by tech support.
-wired connection
-adding -windowed at the end of the extenstion
-changing compatibility mode
-running as admin

I even went as far as to factory reset my computer to day one settings + reupdate the drivers again

I have attached my dxdiag, system info, and gw2 test

my compuer; or laptop is an Alienware M17x R3 with AMD Radeon HD 6900M Series graphics.

The only thing I can think of is that something went bad hardware wise that is causing you to have problems. You have reset everything software wise it seems, hopefully reset here is formatting your hard drive and starting over.

I would run a check disk on the hard drive Guild Wars 2 is on. To perform a check disk go to ‘My Computer’ and right click on the hard drive Guild Wars 2 is on. Click ‘Properties’ and a new window pops up. Go to the ‘Tools’ tab and then click the button labeled ‘Check now…’.