Guild Wars 2

Hi all,

I just downloaded and started this game yesterday, been having issues since.

While playing for a few minutes, I always get a black screen (nothing on display other than cursor, I can hear sounds) which sometimes leads to a BSOD with an error of VIDEO_TRD_FAILURE (nvkfstp).

I’m using a Razer Blade Pro, GTX 765M. Windows 8-64 bit.

I’ve reinstalled the 311.48 driver, but to no avail, it still happens.

I’m going to test if it happens while I’m on Windowed – Fullscreen, since I’ve been on Fullscreen when it happens.

It only happens to GW2, other games are fine (D3, Witcher 2, Dota 2).

Is there anything else I can do? I’m going to try to reinstall/redownload the entire GW2 file again, but will need awhile to set up my data allowance (20+ gb is not light).

Thanks for any help!

Edit:

Yeah it only seems to be while in Fullscreen. Been playing as Windowed Fullscreen and no black screen/BSOD issue. Does this tell me anything else other than not being able to play in full screen?

Edit: To sum-up:

Problem:

Black screen/BSOD in GW2 while on Fullscreen mode – Windowed Fullscreen removes the problem, but I want to use the Fullscreen feature for improved performance.

System:

Razer Blade Pro
GTX 765M
Windows 8 64bit

Steps tried:

1. Reinstalled NVIDIA drivers.

Looking forward to some help.

Try the newest drivers from Nvidia, they should be Forceware 320.49. 311.48 was released some time ago and have bare minimum GTX 700 series support.

Mikikira.1574:

Try the newest drivers from Nvidia, they should be Forceware 320.49. 311.48 was released some time ago and have bare minimum GTX 700 series support.

Hi, thanks for the response.

I actually downloaded it just today, but seems when I run the installer, it won’t detect my 765M as a compatible device. I don’t know if I’m not doing something right or if my system isn’t supported yet (I read in a Notebook Review thread that the new drivers don’t support my system or vice-versa).

I also tried to install that 320.49 driver after uninstalling my 765M, but same thing – not detected.

Interesting, I don’t see why it’s not supported since it’s a rebadged 600 series. You can try Nvidia’s new GeForce Experience app to get the right drivers. If drivers aren’t the fault I would suspect your missing pieces of DirectX which Microsoft neglects. Just grab the DirectX web installer they offer on their site somewhere and run that. It should automatically download whats missing and what needs updated. Also try making sure you have every update available for Win 8 installed.

Edit
If you can snag the error code from the BSOD that would be lovely, seeing as how it’s pertaining to the Nvidia driver. There’s so many error codes that come up on a search using the basic text code you gave.

Mikikira.1574:

Interesting, I don’t see why it’s not supported since it’s a rebadged 600 series. You can try Nvidia’s new GeForce Experience app to get the right drivers. If drivers aren’t the fault I would suspect your missing pieces of DirectX which Microsoft neglects. Just grab the DirectX web installer they offer on their site somewhere and run that. It should automatically download whats missing and what needs updated. Also try making sure you have every update available for Win 8 installed.

Edit
If you can snag the error code from the BSOD that would be lovely, seeing as how it’s pertaining to the Nvidia driver. There’s so many error codes that come up on a search using the basic text code you gave.

I found it interesting as well, since everything else seems to point that the most recent driver for the 765M is the 320.49, except the installer.

I have the GeForce Experience app, sadly it says that my 311.48 driver is the latest one.

I will look into the MS stuff, thanks!

How do I get the exact code of the BSOD? All it seems to give during the BSOD of W8 is the VIDEO_TDR_FAILURE message.

Ellyidol.3195:

Mikikira.1574:

Interesting, I don’t see why it’s not supported since it’s a rebadged 600 series. You can try Nvidia’s new GeForce Experience app to get the right drivers. If drivers aren’t the fault I would suspect your missing pieces of DirectX which Microsoft neglects. Just grab the DirectX web installer they offer on their site somewhere and run that. It should automatically download whats missing and what needs updated. Also try making sure you have every update available for Win 8 installed.

Edit
If you can snag the error code from the BSOD that would be lovely, seeing as how it’s pertaining to the Nvidia driver. There’s so many error codes that come up on a search using the basic text code you gave.

I found it interesting as well, since everything else seems to point that the most recent driver for the 765M is the 320.49, except the installer.

I have the GeForce Experience app, sadly it says that my 311.48 driver is the latest one.

I will look into the MS stuff, thanks!

How do I get the exact code of the BSOD? All it seems to give during the BSOD of W8 is the VIDEO_TDR_FAILURE message.

Darn, I forgot Microsoft forgone the old BSOD from windows 95 times. Only two general things I could find out about it is either, A: the card is overheating, or B: the drivers are at fault. Most people seem to have better luck with older drivers, I’m not 100% sure how far back the GTX 700 series is supported with Forceware.

Mikikira.1574:

Ellyidol.3195:

Mikikira.1574:

Interesting, I don’t see why it’s not supported since it’s a rebadged 600 series. You can try Nvidia’s new GeForce Experience app to get the right drivers. If drivers aren’t the fault I would suspect your missing pieces of DirectX which Microsoft neglects. Just grab the DirectX web installer they offer on their site somewhere and run that. It should automatically download whats missing and what needs updated. Also try making sure you have every update available for Win 8 installed.

Edit
If you can snag the error code from the BSOD that would be lovely, seeing as how it’s pertaining to the Nvidia driver. There’s so many error codes that come up on a search using the basic text code you gave.

I found it interesting as well, since everything else seems to point that the most recent driver for the 765M is the 320.49, except the installer.

I have the GeForce Experience app, sadly it says that my 311.48 driver is the latest one.

I will look into the MS stuff, thanks!

How do I get the exact code of the BSOD? All it seems to give during the BSOD of W8 is the VIDEO_TDR_FAILURE message.

Darn, I forgot Microsoft forgone the old BSOD from windows 95 times. Only two general things I could find out about it is either, A: the card is overheating, or B: the drivers are at fault. Most people seem to have better luck with older drivers, I’m not 100% sure how far back the GTX 700 series is supported with Forceware.

Yeah I was quite surprised with how simple the new BSOD was. I wasn’t sure if it still warranted the “OD” part, lol.

I doubt the card is overheating since I go other games for hours and it’s fine, GW2 is fine too but under windowed fullscreen (which I find weird, imo). It’s really only been GW2 in Fullscreen that seems to be the problem..

Do you reckon a fresh reinstall of GW2 could fix it?

Ellyidol.3195:

Mikikira.1574:

Ellyidol.3195:

Mikikira.1574:

Interesting, I don’t see why it’s not supported since it’s a rebadged 600 series. You can try Nvidia’s new GeForce Experience app to get the right drivers. If drivers aren’t the fault I would suspect your missing pieces of DirectX which Microsoft neglects. Just grab the DirectX web installer they offer on their site somewhere and run that. It should automatically download whats missing and what needs updated. Also try making sure you have every update available for Win 8 installed.

Edit
If you can snag the error code from the BSOD that would be lovely, seeing as how it’s pertaining to the Nvidia driver. There’s so many error codes that come up on a search using the basic text code you gave.

I found it interesting as well, since everything else seems to point that the most recent driver for the 765M is the 320.49, except the installer.

I have the GeForce Experience app, sadly it says that my 311.48 driver is the latest one.

I will look into the MS stuff, thanks!

How do I get the exact code of the BSOD? All it seems to give during the BSOD of W8 is the VIDEO_TDR_FAILURE message.

Darn, I forgot Microsoft forgone the old BSOD from windows 95 times. Only two general things I could find out about it is either, A: the card is overheating, or B: the drivers are at fault. Most people seem to have better luck with older drivers, I’m not 100% sure how far back the GTX 700 series is supported with Forceware.

Yeah I was quite surprised with how simple the new BSOD was. I wasn’t sure if it still warranted the “OD” part, lol.

I doubt the card is overheating since I go other games for hours and it’s fine, GW2 is fine too but under windowed fullscreen (which I find weird, imo). It’s really only been GW2 in Fullscreen that seems to be the problem..

Do you reckon a fresh reinstall of GW2 could fix it?

There’s a -repair tag that can be used to repair the install I think. But I personally would go with a fresh reinstall instead of a repair. Since who knows if the install files are corrupt. In the back of my head I keep thinking it’s entirely driver related but a reinstall of GW2 might solve it.

Mikikira.1574:

Ellyidol.3195:

Mikikira.1574:

Ellyidol.3195:

Mikikira.1574:

Interesting, I don’t see why it’s not supported since it’s a rebadged 600 series. You can try Nvidia’s new GeForce Experience app to get the right drivers. If drivers aren’t the fault I would suspect your missing pieces of DirectX which Microsoft neglects. Just grab the DirectX web installer they offer on their site somewhere and run that. It should automatically download whats missing and what needs updated. Also try making sure you have every update available for Win 8 installed.

Edit
If you can snag the error code from the BSOD that would be lovely, seeing as how it’s pertaining to the Nvidia driver. There’s so many error codes that come up on a search using the basic text code you gave.

I found it interesting as well, since everything else seems to point that the most recent driver for the 765M is the 320.49, except the installer.

I have the GeForce Experience app, sadly it says that my 311.48 driver is the latest one.

I will look into the MS stuff, thanks!

How do I get the exact code of the BSOD? All it seems to give during the BSOD of W8 is the VIDEO_TDR_FAILURE message.

Darn, I forgot Microsoft forgone the old BSOD from windows 95 times. Only two general things I could find out about it is either, A: the card is overheating, or B: the drivers are at fault. Most people seem to have better luck with older drivers, I’m not 100% sure how far back the GTX 700 series is supported with Forceware.

Yeah I was quite surprised with how simple the new BSOD was. I wasn’t sure if it still warranted the “OD” part, lol.

I doubt the card is overheating since I go other games for hours and it’s fine, GW2 is fine too but under windowed fullscreen (which I find weird, imo). It’s really only been GW2 in Fullscreen that seems to be the problem..

Do you reckon a fresh reinstall of GW2 could fix it?

There’s a -repair tag that can be used to repair the install I think. But I personally would go with a fresh reinstall instead of a repair. Since who knows if the install files are corrupt. In the back of my head I keep thinking it’s entirely driver related but a reinstall of GW2 might solve it.

Tried that -repair fix and that AA change sticky’d in the section, still hasn’t worked though. Fresh reinstall really may just be the next best step. Thanks for the help! I’ll continue to look into drivers.

Edit: Update:

I read somewhere to try and switch on that FPS limit to 60. So far, it seems to have done the trick. I don’t want to speak too soon, but GW2 is on Fullscreen now and have been playing it for the past hour, roughly. Longest I’ve gone without any black screen/BSOD. Seems that option helped, my machine can’t go past 60 FPS in its auto detect settings anyway. Fingers crossed.

This is supposed to be the correct driver for your system (320.49):

http://www.nvidia.com/object/notebook-win8-win7-64bit-320.49-whql-driver.html