"Black screen" and "not responding" This might help.
in Account & Technical Support
Posted by: Batim.9075
in Account & Technical Support
Posted by: Batim.9075
I would like to start with my problem, and then with a helpful solution.
I bought a new computer just 2days ago, mostly for Guild wars 2.
My old one was AMD Phenom 9950 (Quad), 4GB Corsair ram @800MHZ, and 2x GTX260SOC SLI.
With this old setup i could not the run game last weeks because of the repeatably black sceen and the need for forced hard reboot.
I tried many different settings and came up with a solution that worked for me.
This worked 100% on my old computer. In game menu / graphics option / resolution ; set your resolution to “Windowed mode – Full screen”
With this setting i could run the game with decent settings, limited by my hardware for hours without problems.
So i bought my self a new computer:
Intel i5 3750, AsusP8z77, and 8GB Corsair @1600MHZ, and a 60GB SSD disc.
Im still using my GTX260SOC SLI.
With this setup i can run the game with max settings at 60-75FPS, but using limit FPS @60.
Now i cant run the game anymore, it keeps black screening on me all the time.
When playing for 5-15min it can be black screen for 0,5 – 1 second, then it goes back to normal.
This can happen 3-5 times, after that ill get a black screen and “GW2 – Is not responding”
The good thins is that if you run the game in windowed mode, you most likely don’t need a forced reboot.
Just ALT+TAB+DEL and close the game.
Is there any news on this problem? I cant see any staff from GW2 or ArenaNet commentating this type of problems.
Do they even know that there is a problem? Other that with the “Black Screen Issue (Nvidia)” thread.
Because I have tried that but with the same result
I have read some of the posts about this on the forum about this problem.
Please help if you know any thing that might help me, i would be very thankful.
in Account & Technical Support
Posted by: Innnovate.9031
on the same page. as you. so far no fixes. my gw2 launcher works perfectly fine. just when i press play i either get black screen or gw2 has been terminated due to hardware malfunction such as overheat or memory issue.
At some time you will be able to play but thats if you get lucky. I was able to play for 1 hour and logged off and tried again and same issue.
There is this “local.dat” file in your gw2 folder changing the name to “local-backup.dat” but that only worked for me once.
in Account & Technical Support
Posted by: VirtualBS.3165
Now i cant run the game anymore, it keeps black screening on me all the time.
When playing for 5-15min it can be black screen for 0,5 – 1 second, then it goes back to normal.
This can happen 3-5 times, after that ill get a black screen and “GW2 – Is not responding”
Each of those 0.5—1s black screens is the nVidia driver crashing and resuming, which will end up with GW2 crashing overall.
How long since you cleaned your gfx for dust? Have you checked the gfx temps while running the game?
in Account & Technical Support
Posted by: Batim.9075
Each of those 0.5—1s black screens is the nVidia driver crashing and resuming, which will end up with GW2 crashing overall.
How long since you cleaned your gfx for dust? Have you checked the gfx temps while running the game?
I have cleaned the gfx just 2 days ago, so that is probably not the cause.
I logged my gpu temperatures when playing and when i got the Black screen.
Imo it looks normal.
in Account & Technical Support
Posted by: megakao.1856
Now i cant run the game anymore, it keeps black screening on me all the time.
When playing for 5-15min it can be black screen for 0,5 – 1 second, then it goes back to normal.
This can happen 3-5 times, after that ill get a black screen and “GW2 – Is not responding”
This is exactly what I’m getting. It didn’t start until about the first week of September. Up until then, it was running just fine.
in Account & Technical Support
Posted by: VirtualBS.3165
I logged my gpu temperatures when playing and when i got the Black screen.
Imo it looks normal.
One of your cards reached 81ºC and the other 87ºC, that’s really too high. Anything above ~75ºC is really a big warning sign.
I would suggest you get MSI Afterburner and do a custom fan profile, like the attached one. A good starting point is 35ºC@40% fan speed linearly increasing to 75ºC@100% fan speed.
You can add more points to the graph by left-clicking it and dragging them to where you want them; you can also eliminate points by selecting them and pressing the “Del” key.
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