Black screen on startup (mac beta)

Black screen on startup (mac beta)

in Account & Technical Support

Posted by: Delo.6415

Delo.6415

Hi everyone,

I don’t know if this forum is the right place to ask about gw2 mac beta issues, but I’m not finding anything resolving my problems around the internet. The fact is, as the title shows, I’m not able to start the game properly because as I click the ‘Play’ button from gw2 launcher, the screen just gets wholly black and there’s nothing I can do to bring it to normal unless brutally shut down the program. I’ve already read topics like this with their answer but not for mac users, so i created a new topic for this.

Hoping for help, see ya.

Black screen on startup (mac beta)

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hi Delo – You’d probably get a better response to this in the Mac forums, but I’d like for you to try the following:

1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the finder menu bar.

2 Hold down the “Option” key on your keyboard while clicking “Go” in the finder menu bar. A dropdown will appear.

3 While still holding down the “Option” key, click on “Library” in the “Go” dropdown.

4 Once in the Library folder click on Application Support > Guild Wars 2

5 Move the entire Guild Wars 2 folder to the trash and then empty the trash.

The next time you launch Guild Wars 2 it will recreate the recently deleted folder.

Let me know if this helps!

Black screen on startup (mac beta)

in Account & Technical Support

Posted by: Aigisthos.3059

Aigisthos.3059

Hi Delo – You’d probably get a better response to this in the Mac forums….

HAHAHAHA!!!!!! Get a response in the Mac forums. Good one Ashley, good one.

Black screen on startup (mac beta)

in Account & Technical Support

Posted by: LordWelkin.6952

LordWelkin.6952

I was having the same problem, and after I deleted the folder, the guild wars 2 launcher stopped working as well, so now I can’t even open it. I’m not getting any error messages, it just doesn’t respond.

Black screen on startup (mac beta)

in Account & Technical Support

Posted by: JustTrogdor.7892

JustTrogdor.7892

I was having the same problem, and after I deleted the folder, the guild wars 2 launcher stopped working as well, so now I can’t even open it. I’m not getting any error messages, it just doesn’t respond.

You probably won’t get much of a response here from the Mac specialists that were rumored to be helping with such issues. I suggest you contact support using the support link at the top of the page then the submit a request link. Make sure you mention you are a Mac customer.

The Burninator