Q:
Blackscreen When Starting
I have the exact same issue, but with a variation – and on a PC.
When I start GW2, AFTER I hit the “PLAY” button, I get a black screen and can see the cursor but nothing else. I have let it sit for 2 hours in order to see if anything happens, and it doesn’t.
Alternatively, when starting GW2 the whole computer shuts down when I click “PLAY.”
Everything was fine until about two weeks ago, when this issue started. I’m guessing that something in a recent update is causing this issue, since it started so recently.
Any help?
My system isn’t the best, but it ran GW2 fine until about 2 weeks ago.
Windows XP Pro 32-bit, NVIDIA GEForce 8400GS (512MB), 4GB RAM.
(edited by ubaid.8213)
For both of you, I would suggest trying to update your graphics drivers.
@Sammule: I’m not sure what to do with an apple product for graphics drivers, I suggest posting in the Mac sub-forums to hopefully get a better response.
@ubaid: Give this one a whirl, do a clean installation when installing the new graphics driver:
http://www.geforce.com/drivers/results/59642
Chloe (Version 3):
[i7 930 @ 4.1Ghz (1.3875V) w/Cooler Master 120M][Gigabyte G1 Gaming GTX 970 (stock)]
Technical Support
@ Sammule – I want to apologize for the wall of text below in advance, but first I would like for you to delete both the local.dat and .plist files associated with your Guild Wars 2 instillation. You can do this by following the instructions below.
Please follow the steps below to locate and delete the local.dat for Guild Wars 2.
1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the finder menu bar.
2 Hold down the “Option” key on your keyboard while clicking “Go” in the finder menu bar. A dropdown will appear.
3 While still holding down the “Option” key, click on “Library” in the “Go” dropdown.
4 Once in the Library folder click on Application Support > Guild Wars 2 > p_drive > User > App Data > Guild Wars 2.
5 Inside the Guild Wars 2 folder you should see a file called “Local.dat”. Move this file to the trash.
Once this is done please follow the instructions below to locate and delete the .plist file.
1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the finder menu bar.
2 Hold down the “Option” key on your keyboard while clicking “Go” in the finder menu bar. A dropdown will appear.
3 While still holding down the “Option” key, click on “Library” in the “Go” dropdown.
4 Once in the Library folder click on Preferences.
5 Inside the preferences folder you should see a file called “com.transgaming.guildwars2.plist”. Move this file to the trash.
Once both files are moved to the trash, please empty the trash and restart your computer.
For both of you, I would suggest trying to update your graphics drivers.
@Sammule: I’m not sure what to do with an apple product for graphics drivers, I suggest posting in the Mac sub-forums to hopefully get a better response.
@ubaid: Give this one a whirl, do a clean installation when installing the new graphics driver:
http://www.geforce.com/drivers/results/59642
Been there. Done that. Unfortunately, the problem still persists. I even used Driver Sweeper to ensure a clean install and… nothing.
Other support threads suggest changing settings in the “NVIDIA Control Panel,” which I don’t have.
Just kind of ready to uninstall and move on to another game at this point.
For both of you, I would suggest trying to update your graphics drivers.
@Sammule: I’m not sure what to do with an apple product for graphics drivers, I suggest posting in the Mac sub-forums to hopefully get a better response.
@ubaid: Give this one a whirl, do a clean installation when installing the new graphics driver:
http://www.geforce.com/drivers/results/59642Been there. Done that. Unfortunately, the problem still persists. I even used Driver Sweeper to ensure a clean install and… nothing.
Other support threads suggest changing settings in the “NVIDIA Control Panel,” which I don’t have.
Just kind of ready to uninstall and move on to another game at this point.
Well, that is a problem in itself. The Nvidia Control Panel should be showing up. Have you looked in the windows control panel yet for the Nvidia control panel? Another thing to check is to make sure that windows services didn’t disable the Nvidia Control Panel. I’ve seen that as a problem in the past as well, but that was with Windows 7 x64.
Chloe (Version 3):
[i7 930 @ 4.1Ghz (1.3875V) w/Cooler Master 120M][Gigabyte G1 Gaming GTX 970 (stock)]
For both of you, I would suggest trying to update your graphics drivers.
@Sammule: I’m not sure what to do with an apple product for graphics drivers, I suggest posting in the Mac sub-forums to hopefully get a better response.
@ubaid: Give this one a whirl, do a clean installation when installing the new graphics driver:
http://www.geforce.com/drivers/results/59642Been there. Done that. Unfortunately, the problem still persists. I even used Driver Sweeper to ensure a clean install and… nothing.
Other support threads suggest changing settings in the “NVIDIA Control Panel,” which I don’t have.
Just kind of ready to uninstall and move on to another game at this point.
Well, that is a problem in itself. The Nvidia Control Panel should be showing up. Have you looked in the windows control panel yet for the Nvidia control panel? Another thing to check is to make sure that windows services didn’t disable the Nvidia Control Panel. I’ve seen that as a problem in the past as well, but that was with Windows 7 x64.
Yes, I’ve checked. Still no luck.
I’m going to guess that this is a change that took place with an update, and that there’s simply no help for it, and give up on GW2 altogether. I can use the drive space for Neverwinter, anyway.
Thanks for trying to help.
For both of you, I would suggest trying to update your graphics drivers.
@Sammule: I’m not sure what to do with an apple product for graphics drivers, I suggest posting in the Mac sub-forums to hopefully get a better response.
@ubaid: Give this one a whirl, do a clean installation when installing the new graphics driver:
http://www.geforce.com/drivers/results/59642Been there. Done that. Unfortunately, the problem still persists. I even used Driver Sweeper to ensure a clean install and… nothing.
Other support threads suggest changing settings in the “NVIDIA Control Panel,” which I don’t have.
Just kind of ready to uninstall and move on to another game at this point.
Well, that is a problem in itself. The Nvidia Control Panel should be showing up. Have you looked in the windows control panel yet for the Nvidia control panel? Another thing to check is to make sure that windows services didn’t disable the Nvidia Control Panel. I’ve seen that as a problem in the past as well, but that was with Windows 7 x64.
Yes, I’ve checked. Still no luck.
I’m going to guess that this is a change that took place with an update, and that there’s simply no help for it, and give up on GW2 altogether. I can use the drive space for Neverwinter, anyway.
Thanks for trying to help.
I guess a last resort idea would be to open a support ticket with ArenaNet to try and solve the problem. There is defiantly something wrong if you don’t have the Nvidia Control Panel.
Chloe (Version 3):
[i7 930 @ 4.1Ghz (1.3875V) w/Cooler Master 120M][Gigabyte G1 Gaming GTX 970 (stock)]