Can't download patch

Can't download patch

in Account & Technical Support

Posted by: Jetlok.2796

Jetlok.2796

when I tried to download the new patch, it would get to 7% before the download speed dropped to 0, and then the launcher crashes. if I clicked “log in”, the launcher would immediately crash.
I looked at the forums and saw someone having a similar problem, and it said preforming a disk check could help. I did one, but the only thing that’s changed is that the percentage stays at 0 before the download speed drops and launcher crashes. i’ve tried reinstalling the game, but the launcher just opens and tries to install the patch (and of course, crashes).
I didn’t get an error report, I hope this isn’t too vague. thanks in advance!

Can't download patch

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

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Hi there!

Would you mind providing your system specs for me please? Additionally, I’d recommend disabling any security software that you’ve got enabled just so we can rule this out as a contributing factor.

Can't download patch

in Account & Technical Support

Posted by: Jetlok.2796

Jetlok.2796

alright, here it is. is this correct? it should be. i’m terrible with computers.

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Can't download patch

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Thanks for the report!

Your drivers are a few years old which could definitely be an issue here. I’d recommend updating them using AMD’s driver verification tool. It should locate the most appropriate video card drivers for your laptop:
http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

Can't download patch

in Account & Technical Support

Posted by: MrBLoc.1732

MrBLoc.1732

I have the same problem

xD U can run but i will kill u xp

Can't download patch

in Account & Technical Support

Posted by: Ilithis Mithilander.3265

Ilithis Mithilander.3265

I have the same problem

Then follow the thread and do what the nice lady asks you to do…or create your own thread and give us information instead of hijacking someone else’s thread.

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