Cannot launch game

Cannot launch game

in Account & Technical Support

Posted by: eushwa.7651

eushwa.7651

Q:

When I launched my desktop shortcut its just stuck on the GW2 splashcreen with downloading 0kb (0kb/s). I already tried to repair launcher but when I click on the repair shortcut it just shown the same screen.

One thing I did notice is that when I click on the X to close the Splash screen the GW2 application stays running on my task manager and when I clicked on GW2 again its not opening anymore but another instance shows up in my task manager.

Is there any fix for this short of reinstalling?

Thanks.

Cannot launch game

in Account & Technical Support

Posted by: eushwa.7651

eushwa.7651

A:

Found the issue, it was Norton. I noticed its icon disappeared on the launch bar and I cannot launch it when clicking on its desktop icon so I uninstalled it. Was able to launch GW2 after restarting.

Cannot launch game

in Account & Technical Support

Posted by: StinVec.3621

StinVec.3621

If you are looking for a replacement anti-virus for your Norton that you have uninstalled (congrats, by the way, Norton is horrible), Avast is spectacular, free, and has never caused any issues with GW2…or any other game, really. I, and many others around the forums and elsewhere on the net, highly recommend it.

http://www.avast.com

| [“I’d really like this…” — Resource for Gifting Strangers] |
| [Free Ports For All “Not So Secret” JP Needs (and 1st Try Dive Tips)] |
| [Classic Thread: “all is vain”] |

Cannot launch game

in Account & Technical Support

Posted by: abomally.2694

abomally.2694

If you are looking for a replacement anti-virus for your Norton that you have uninstalled (congrats, by the way, Norton is horrible), Avast is spectacular, free, and has never caused any issues with GW2…or any other game, really. I, and many others around the forums and elsewhere on the net, highly recommend it.

http://www.avast.com

Ditto to that. Also, I only use the “file shield” in Avast, but that is up to you. You can choose many options if you do a custom install.