Guild Wars 2

For a good while now my client has been inexplicably crashing. I have tried contacting support who asked me to try a variety of options, changing ram clock speeds, verifying the client, creating a new windows user account and reinstalling the game. All to no avail, my guild wars folder in my documents constantly gets filled with “Corrupt-random string.dat” files. The arenanet.log file contains various crashes such as:

Assertion: No valid case for switch variable ‘submodel->type’
File: ..\..\..\Engine\Gr\Model\GrModel.cpp(199)

and the most popular of all:

Assertion: A file was corrupted in the archive. Please run once with ‘-repair’!
File: ..\..\..\Game\Main\MainCli.cpp(594)

Verifying the client never fixes the problem. I have tried various hardware diagnostics, removing ram sticks and trying the game, running memtest86 overnight (test had no errors after 8 passes).

I’m at a loss here and I have come to the forums hoping for some help with this issue.

Post your system specs and export your arenanet.log as a .txt file and post it here using more posting & formatting options below.

Exolius.4291:

For a good while now my client has been inexplicably crashing. I have tried contacting support who asked me to try a variety of options, changing ram clock speeds, verifying the client, creating a new windows user account and reinstalling the game. All to no avail, my guild wars folder in my documents constantly gets filled with “Corrupt-random string.dat” files. The arenanet.log file contains various crashes such as:

Assertion: No valid case for switch variable ‘submodel->type’
File: ..\..\..\Engine\Gr\Model\GrModel.cpp(199)

and the most popular of all:

Assertion: A file was corrupted in the archive. Please run once with ‘-repair’!
File: ..\..\..\Game\Main\MainCli.cpp(594)

Verifying the client never fixes the problem. I have tried various hardware diagnostics, removing ram sticks and trying the game, running memtest86 overnight (test had no errors after 8 passes).

I’m at a loss here and I have come to the forums hoping for some help with this issue.

I’m going to assume that ‘verifying the client’ was a -repair, and that various hardware diagnostics is not a disk check. To perform a disk check do the following.
Open ‘My Computer’ and right click the hard drive that contains Guild Wars 2. Click ‘Properties’ and a new window opens up. In this new window go to the ‘Tools’ tab and click ‘Check now…’. Then, just follow the wizard from there to guide you through the completion of the disk check.

Ilithis Mithilander.3265:

I’m going to assume that ‘verifying the client’ was a -repair, and that various hardware diagnostics is not a disk check. To perform a disk check do the following.
Open ‘My Computer’ and right click the hard drive that contains Guild Wars 2. Click ‘Properties’ and a new window opens up. In this new window go to the ‘Tools’ tab and click ‘Check now…’. Then, just follow the wizard from there to guide you through the completion of the disk check.

Yes that’s what I meant, Ive ran the disk check previous to this thread and found no problems, but I ran it again and still no errors.

I’ve attached the log file, inside is about 75-80 separate crash reports from the 18th of July to the 30th.

Since someone requested hardware specs here is a list:

Windows 7 64 bit
500gb Sata II HDD
AMD Phenom X4 9350e (stock clocks)
ATI Radeon HD 6850 (stock clocks)
4GB DDR2 ram (dual channel) running at 400 mh/z (5-6-6-18)
ECS GeForce6100PM-M2 motherboard.

Have you run game advisor yet? Or -diag to create a diagnostic file?

http://us.ncsoft.com/gameadvisor

For a diagnostic, append the -diag to the end of the shortcut path/target just like you do for -repair, then post the file it outputs here.

Kyllaa.1385:

Have you run game advisor yet? Or -diag to create a diagnostic file?

http://us.ncsoft.com/gameadvisor

For a diagnostic, append the -diag to the end of the shortcut path/target just like you do for -repair, then post the file it outputs here.

Here are the files you requested.

Lol, I’m trying to read these but falling asleep. So I can try to look tomorrow or, with any luck, some awesome person will get it before me.

Sorry!

I don’t know if the MSI Afterburner overlay still causes a crash with GW2, but it may be the issue here (I don’t use it).

Anyway, this appears to be the file and location:

C:\Program Files (x86)\MSI Afterburner\Bundle\OSDServer\RTSS.exe

You can disable it using MSCONFIG, or as a test you can kill the process in task manager. Give it a try.

the msconfig solution doesn’t work