College Campus Connection

College Campus Connection

in Account & Technical Support

Posted by: Arzen Solorit.3591

Arzen Solorit.3591

Hi there,

While I was waiting for one of my classes to start, I thought I’d log into GW2 for a second to do my daily, but when I tried to log in (the screen where you can see your account name and password) by pressing the “LOG IN” button, the client just seemed to be stuck on loading. The weird thing is that the client was still running (the loading circle was still moving) and it never loaded.

So obviously i figured it was the college internet that was the problem (like a firewall), so I wanted to test this out by seeing if I could play another online game (Final fantasy XIV) and it loaded correctly and I was able to play the game.

Is there anyone out there that could give me some advice or explanation as to why I cant log on to GW2? Any help would be great! Thanks!

HAIL DARKHAVEN!!!

College Campus Connection

in Account & Technical Support

Posted by: ikereid.4637

ikereid.4637

Hi there,

While I was waiting for one of my classes to start, I thought I’d log into GW2 for a second to do my daily, but when I tried to log in (the screen where you can see your account name and password) by pressing the “LOG IN” button, the client just seemed to be stuck on loading. The weird thing is that the client was still running (the loading circle was still moving) and it never loaded.

So obviously i figured it was the college internet that was the problem (like a firewall), so I wanted to test this out by seeing if I could play another online game (Final fantasy XIV) and it loaded correctly and I was able to play the game.

Is there anyone out there that could give me some advice or explanation as to why I cant log on to GW2? Any help would be great! Thanks!

You need to grant the Public IP you are connecting from access to your account. Check your GW2 associated Email address for that auth request.

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College Campus Connection

in Account & Technical Support

Posted by: Arzen Solorit.3591

Arzen Solorit.3591

I was thinking the same thing, but at the log-in screen, it never suggested that it was waiting on a authorization confirmation. Either way, I also checked my email at the time of trying to log in, but it never sent a E-mail.

On the same note, while i was playing Final Fantasy XIV, I kept trying to log in to GW2, and finally it let me log on for ~10min, then kicked me out and I wasn’t able to log on again. When I got home though, I was able to log on finally. I still have no idea why I kept having problems with the campus connection though.

HAIL DARKHAVEN!!!

College Campus Connection

in Account & Technical Support

Posted by: derpy.7236

derpy.7236

dont know if this will help, but at my school i had to download a small program that makes sure you have a anti virus running and that you are a student. once downloaded i had no problems playing at school on there network.