Common problem with gw2 setup.

Common problem with gw2 setup.

in Account & Technical Support

Posted by: Barzlux.2316

Barzlux.2316

Q:

Hi everyone. I faced common issue with gw2 installation. Istallation window stops downloading at 16mb then closes. I tried turn off firewall and ran as administrator. I have AVAST antivirus and also attached GameAdvisor test result. Thank you for help in advance!

Common problem with gw2 setup.

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hey there,

It looks like your issue is that you’re missing video card drivers. If you look at the Game Advisor report you can see it here below:


Display Devices
———————-
Card name: Standard VGA Graphics Adapter
Manufacturer: (Standard display types)
Chip type: Intel® HSW Mobile/Desktop Graphics Chipset Accelerated VGA BIOS
DAC type: 8 bit
Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_07811025&REV_06
Display Memory: n/a
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1600 × 900 (32 bit) (1Hz)
Monitor Name: Generic PnP Monitor

So I would installing video card drivers as this should resolve the issue for you.

Common problem with gw2 setup.

in Account & Technical Support

Posted by: abomally.2694

abomally.2694

You can find your graphics drivers here (Intel HD 4600):

https://downloadcenter.intel.com/SearchResult.aspx?lang=&ProductID=3720&ProdId=3720

Common problem with gw2 setup.

in Account & Technical Support

Posted by: Remacno.1074

Remacno.1074

im having the same issue here is my game advisor results

Common problem with gw2 setup.

in Account & Technical Support

Posted by: abomally.2694

abomally.2694

im having the same issue here is my game advisor results

You need these drivers:

https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&FamilyId=39&ProductID=3319&ProdId=3319