Constant Crash to Desktop

Constant Crash to Desktop

in Account & Technical Support

Posted by: LionsArchMage.6745

LionsArchMage.6745

The game crashes consistently no matter what I do, at first it was only after between 10 minutes and an hour of play. Then I reinstalled the game and now the game crashes at loading screen immediately after character selection. Tried deleting local.dat file as was suggested to another player having the same problem, however I’m not sure how to run a repair tool on the client as suggested in the aforementioned suggestion.

Constant Crash to Desktop

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Posted by: Kyllaa.1385

Kyllaa.1385

Please post your system specs. It’s also helpful to have a baseline of how your system runs and any crash logs.

Get a screenshot of your system after running gw2 for over 10 minutes (before a crash is desired) from this application I’ll link you to. It shows more than system temps which makes it awesome, and even better, it’s free!

http://www.cpuid.com/softwares/hwmonitor.html

Lastly, find your my documents/guild wars 2 folder, then open your crash log or arenanet.log and export it as a .txt and post that here too… Use the more posting and formatting options below to attach files.

Constant Crash to Desktop

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Posted by: Ilithis Mithilander.3265

Ilithis Mithilander.3265

The game crashes consistently no matter what I do, at first it was only after between 10 minutes and an hour of play. Then I reinstalled the game and now the game crashes at loading screen immediately after character selection. Tried deleting local.dat file as was suggested to another player having the same problem, however I’m not sure how to run a repair tool on the client as suggested in the aforementioned suggestion.

About repairing the game…
I know this is for Guild Wars 1, but its the same idea, but better explained on this page than the corresponding Guild Wars 2 page.
http://wiki.guildwars.com/wiki/Command_line_arguments
-repair is the switch you are looking for.

Primary Guild: Testing Eternity [TE]
Chloe (Version 3):
[i7 930 @ 4.1Ghz (1.3875V) w/Cooler Master 120M][Gigabyte G1 Gaming GTX 970 (stock)]

Constant Crash to Desktop

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Posted by: Myst.3962

Myst.3962

I have this exact issue too, at first I thought it was EVGA precision and the riva tuner tool, but that only held up for a day. Now the problem is back even worse than before. I have also sent about 100 error messages to Anet now, so hopefully they will find a fix. Could it be the new nVidia beta driver? I mean the driver is not crashing and performance is good.

Constant Crash to Desktop

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Posted by: Myst.3962

Myst.3962

—> Error Logs <—
VerifyAccess failed or denied access with 0×80070716 – 1
Loader failed to open ‘http://launcher-live.ncplatform.net/7-23_CP_Launcher_en.jpg
Mem Arena ‘Transient’ capacity exceeded. Attempted alloc category: ‘Gr Img’ Size: 16384
Mem Arena ‘Collision’ capacity exceeded. Attempted alloc category: ‘Collide Havok’ Size: 65536
File 0×1c962 stream 0×0 is corrupt
Raw file 0×0001c962:0×0001c962 has CRC 0xa639bedc.
Deleting file 0×0001c962”

this appears in a anet log in the GW2 folder in my MyDocuments.

Constant Crash to Desktop

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Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hi Myst – While a lot of crash issues sound the same, they don’t always have the same cause. Just looking at the snippet of the crash log you’ve provided these look like CRC errors:
Raw file 0×0001c962:0×0001c962 has CRC 0xa639bedc

That being said, I think it would be best to start with a Disk Check and follow with a repair of the client.