Crashing/Freezing Issue

Crashing/Freezing Issue

in Account & Technical Support

Posted by: Sungazer.1708

Sungazer.1708

Hello,

I have been having an issue where my game will randomly crash or freeze. If the game is running in windowed mode it will crash, but in full-screen it will freeze. This can happen at anytime during game-play, even when idling.

Things I have done so far:
- RAM tested
- Temps are fine
- Tried repairing the gw2.exe
- Fresh install
- Graphics card drivers deleted, cleaned then re-installed

I’ve attached a crash log, and here is my setup…

Windows 7 64 bit
Intel Core i5 3570K @ 3.40GHz
8 GB DDR3 RAM
Nvidia GTX 750 Ti Asus OC Edition

If anyone can help, I’d greatly appreciate it :)

Attachments:

Crashing/Freezing Issue

in Account & Technical Support

Posted by: abomally.2694

abomally.2694

Your video card is crashing, possibly because it’s an overclocked version or some other hardware problem. Typically though, freezing graphics is the symptom of a failing video card:

  • Crash <—*
    Exception: c0000005
    Memory at address 2803000c could not be read
    App: Gw2.exe
    Pid: 3188
    Cmdline:
    BaseAddr: 00F40000
    ProgramId: 101
    Build: 41412
    Module: nvd3dum.dll <— Nvidia Driver
    When: 2014-11-05T16:51:12Z
    Uptime: 0 days 0:38:58
    Flags: 0

I would try dropping the clock speed a bit. Another possibility is a failing power supply that isn’t able to provide enough power to the video card.

Crashing/Freezing Issue

in Account & Technical Support

Posted by: Sungazer.1708

Sungazer.1708

Hello, thank you for the suggestions. I should have mentioned this is a problem unique to Guild Wars 2. I haven’t had any problems running other games.

I ran a stress test on my GPU using Furmark, with no crashes, freezes or strange happenings. Under-clocking hasn’t helped resolve the issue either.

Any further help, or suggestions would be appreciated :)

Crashing/Freezing Issue

in Account & Technical Support

Posted by: Serophous.9085

Serophous.9085

same issue here with freezing.

OS: Win 8.1
GPU: GeForce GTX 660
CPU: AMD Fx 6200 six core processor
Ram: 8gig

Crashing/Freezing Issue

in Account & Technical Support

Posted by: thommay.9642

thommay.9642

t’s odd.I also had these problems and still have and typed in here about it a couple of times,
but it seems that you just think there is a problem with the user’s computer.
what I do not get is that we written and said that the game worked well long time back in time , but this problem has just popped up and after any of the patch among the latest, apparently with some bugs in the program code.

Crashing/Freezing Issue

in Account & Technical Support

Posted by: abomally.2694

abomally.2694

t’s odd.I also had these problems and still have and typed in here about it a couple of times,
but it seems that you just think there is a problem with the user’s computer.
what I do not get is that we written and said that the game worked well long time back in time , but this problem has just popped up and after any of the patch among the latest, apparently with some bugs in the program code.

In this case, yes, there is a problem with the user’s computer as I pointed out. I have an Nvidia graphics card (GTX460) and I have no issues with GW2.

Not at crashes are the same. In order to assist you we need information regarding the problem (such as crash logs).