Guild Wars 2

I recently had to downgrade from my Radeon 7950 to my Radeon 5750 due to a VRAM failure. I dunno if that’s relevant or not, but I started experiencing my game crashing since then and it’s happening in faster and faster intervals now:

—> Crash <—
Assertion: CharMotion has invalid matrix
File: ..\..\..\Game\AgentView\AvCharMotion.cpp(237)
App: Gw2.exe
Pid: 11016
Cmdline: -repair
BaseAddr: 00020000
ProgramId: 101
Build: 37444
When: 2014-08-13T15:22:02Z 2014-08-13T11:22:02-04:00
Uptime: 0 days 0:52:45
Flags: 0

I already ran GW2 repair thinking that the “File:…” was a dead giveaway on it just telling me a file got corrupted so I went ahead and followed/ran the GW2 Repair the forums taught to make along with checking my 5750’s drivers just to make sure, and neither have solved the issue. Is this a common occurrence with a simple fix or is there something more to this?

Same problem here and also for warrior class. For others I dont have this problem

I have the same issue. but only since the patch of yesterday (August 12, 2014)
Before that everything did run smoothly.

I play on a Macbook pro 13" OS X version 10.9.4

EDIT: also warrior class

https://forum-en.gw2archive.eu/forum/support/tech/Game-Crashing-17/first#post4289485 I just posted this, same crash happened twice to me today. Just laying on the ground or jumping into the water..
Edit: I’m an elementalist so I don’ think it’s class related. Don’t know if other classes crash.

i got that on my guard like 5 times today..never had that befor. it happend to me while fighting , just running or even while afk 2 mins .. hope they fix this soon

It’s only happening to me in Bloodtide Coast, and unfortunately I’m doing map completion there

Well from that error log it looks like the charmotion.cpp has to do with moving characters around. The error log features a p(x,y,z) vector, a f(x,y,z) vector and two booleans indicating whether it’s a player character and if it is controlled or not.

From the example error.log you provided it looks like the x coordinate in the p-vector (position!?) is way off, which seems to cause the problem.

So my guess is that A) the error has to do with moving around other player’s characters in your field of view, might B ) be related to network lag or something like that and is C) not fixable by you, which D) means has most likely nothing to do with either your characters class or youe graphics driver.

Cheers!

Well then guess we have to wait for Arennet to role out a hotfix, dunno how long that’ll take though cause I was think it would be solved relatively quick.

Same thing happened to me on my Win 7 machine, and about 10 minutes later on my son’s Mac OSX… Im thining this has something to do with yesterday’s patch… hope it gets repaired soon!

BTW just found this link on another forum about repairing the client… gonna try it out, I’ll let you guys know how it goes…. here’s the link FYI
https://forum-en.gw2archive.eu/external?l=https%3A%2F%2Fhelp.guildwars2.com%2Fentries%2F28148006-Repairing-the-Game-Client

OK so I ran that repair trick, haven’t crashed yet… so far so good… give it a shot if you’re still suffering crashes

Malykhai.2459:

OK so I ran that repair trick, haven’t crashed yet… so far so good… give it a shot if you’re still suffering crashes

I already gave those a shot, but I just noticed that my client downloaded a patch, so maybe that’s the ticket.

Mine has been crashing since the previous patch all the time. Can be just standing there and down it goes but it seemed to do it a lot more when I am using an Asura.

Crashing seems to have stopped (so far) since the little update from earlier.

So i’m still getting this crash messege even after the update and repairing the client/files.
Is there a way to fix this by myself or wait for another update?

I have the same issue. but only since the patch of 12-7-2014
Before that everything did run smoothly.

• Crash <—*
  Assertion: CharMotion has invalid matrix
  File: ..\..\..\Game\AgentView\AvCharMotion.cpp(237)
  App: Gw2.exe
  Pid: 3980
  Cmdline:
  BaseAddr: 01310000
  ProgramId: 101
  Build: 37444
  When: 2014-08-13T18:56:53Z 2014-08-13T20:56:53+02:00
  Uptime: 0 days 2:14:02
  Flags: 0

using the -repair did not help me i crashed again today for me it started happening about 5 days ago i believe.

I have the same problem here, on pc asus / windows 8 / nvidia geforce gtx 760. It’s probably due to the last update of this week because I never had this bug before.

I too am experiencing the exact same issues. Yesterday, I had no problems and spent nearly all day map completing and levelling a new ranger. Today however, in the past hour, I’ve had the same error 7 times. Two of them right after the other after re-logging. I questioned Map Chat about this and had lots of replies stating this was happening with other players too since the latest patch. Hopefully a hotfix or patch can fix this?

Edit: I don’t know if this helps, but I’ve had no crashes & errors since I’ve moved into a different map. I was having these problems in Snowden Drifts and now in Lornar’s Pass, I’ve had no crashes at all. I’m still playing on the same Ranger with the same Pets.

I’ve been having this problem for the past few days now. I’ve e-mailed support and gotten no help. I really don’t like how Arena Net doesn’t have a customer service number or chat option. I hope they fix this soon because the game is fun to play and addictive, but if this keeps happening, I’m going to have to stop playing this game. I know they released some patch yesterday – I don’t know if it was for this problem – but the problem is still persisting.

Having the same issue as you guys since i installed game yestarday, it happens during normal play nothing too fancy. Maybe a total of 15 hours between the delays of the error, if it get more constant i will run repair, hope they post a hotfix or something for taht !

Just crashed twice in quick succession with this error.

Any news on this one?

I believe it doesn’t happen in any particular spot, ive gotten it in 4 diffrent areas so far but all were pretty low level ones, most of the time by just sitting. Using a Nvidia Titan and 16gigs of ram, windows 7 OS 64 bit, Intel Core i7-4790K , can’t find my roaming folder so i can upload the error – but this is the rest info i can give.
From what i see it might be something happening with lower level places, or something like that…

Particular spots happened to me : Queensdal, Snowden Drifts, Wayfarer Foothills.

I am also getting this crash, twice today on an Ele and Guardian and once yesterday (I think) on my Ranger and my daughter had this error last night when she logged in after doing this weeks update patch.

I know my crashes were in Lions Arch, my daughter’s was when she waypointed to Sparkfly Fen (I think).

—> Error Logs <—
ing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture ‘0×03539b’ dimensions too small
Loading ‘0’ texture failed
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Couldn’t find projectile effect for skill ‘KIWQR.f0qXr’
Couldn’t find projectile effect for skill ‘KIWQR.f0qXr’
Texture missing mip chain: 0×011f2e
Texture missing mip chain: 0×011f30
Texture missing mip chain: 0×0bd638
Texture missing mip chain: 0×0b7430
Texture missing mip chain: 0×066f6c
Texture missing mip chain: 0×066f6d
Texture missing mip chain: 0×0bd637
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture ‘0×03539b’ dimensions too small
Loading ‘0’ texture failed
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
Texture missing mip chain: 0×0bd634
CharMotion has invalid matrix: avP(-1.#IND00, -1.#IND00, -1.#IND00) avF(-0.291829, -0.956470, -0.000000) isPlayer(True) isControlled(False) aWPA(-8437.803711, 2330.610107, -375.196808) aWP(-1.#IND00, -1.#IND00, -1.#IND00) aWF(1.000000, 0.000000, 0.000000) aLF(1.000000, 0.000000, 0.000000) aLV(-1.#IND00, -1.#IND00, -1.#IND00) aWV(32.000000, 0.000000, -0.000000)

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×11c0
Version = 9.18.0013.4052
Description = NVIDIA GeForce GTX 660
Compat = 0×00100000
VidMem = 4037 MB

Windows 8 64bit
8G ram

Everyone one of my crashes has been in Lion’s Arch near the mystic forge. 4 so far.

Same Problem here. Game crashed third time now while playing new engineer in queensdale.

I play GW2 since 2012 (with breaks) and never had this before. Client updated yesterday.

Reapairing Client didnt fix it.

Log is attached

As others mentioned above, this seems to be a current issue and nothing to do with your Spec, class or settings.

I’ve gotten the same issue, it’s absolutely random and most of the time I’m just idling when it happens.
It has happened in Wayfarer Foothills and Lion’s Arch with me so far. Haven’t checked any other low level areas.

I was standing in LA, in sight of Mystic Forge, typing in guild chat when I had this error happen. I thought it was really odd so I sent the crash report then, but since I am seeing this on the forum I’ll include my log as well

just installed new SSD HDD, new Graphics card with clean install new driver
complete client re-install.
Happened while mining in Brisban.
Then while typing this entry it popped up at me standing idle with game in background:
—> Crash <—
Assertion: CharMotion has invalid matrix
File: ..\..\..\Game\AgentView\AvCharMotion.cpp(249)
App: Gw2.exe
Pid: 4080
Cmdline:
BaseAddr: 000D0000
ProgramId: 101
Build: 37556
When: 2014-08-15T22:19:22Z 2014-08-16T00:19:22+02:00
Uptime: 0 days 0:04:04
Flags: 0

—> System <—
Name: ….
IpAddr: ….
Processors: 8 [GenuineIntel:6:14:5]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 5058MB/ 8183MB 61%
Paged: 12906MB/16364MB 78%
Virtual: 2781MB/ 4095MB 67%
Load: 38%
CommitTotal: 3458MB
CommitLimit: 16364MB
CommitPeak: 4044MB
SystemCache: 4167MB
HandleCount: 23079
ProcessCount: 51
ThreadCount: 930

—> Process Memory <—
Private: 1027MB
WorkingSet: 979MB
PeakWorkingSet: 1052MB
PageFaults: 1370884

—> Game Context <—
MapId: 54
Flags: 0×241
ElapsedTime: 00:02:58

—> World State <—
<WorldState BufferCapacity=“34537472” BufferUsed=“3171822” DrawCalls=“505” Fps=“120” EffectLights=“0” Lights=“26” Materials=“250” Particles=“99” Submodels=“507” TextureLoadsPending=“30” TextureMemory=“670200377” Triangles=“181313” VerticesSoftwareTransformed=“0” VideoMemoryTotal=“8294400” CameraPos=“-28756.9, 19969.9, -1549.28” CameraFwd=“-0.972522, -0.0599845, 0.224951” MapName=“wZY+N.CMXfR” MapNamespace=“5VQO+” MapSector=“IJwR+.×0xij” MapType=“Public” MapFloor=“1” MapId=“54” MapTimeOfDay=“0.000000” PlayerFacing=“-0.901429, -0.0463666, -0.430438” PlayerPos=“-29340.4, 19933.9, -1377.68” PlayerVelocity=“0, 0, -0” />

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> ClientContextThreadProc Thread 0×460 <—

—> Error Logs <—
VerifyAccess failed or denied access with 0×80070716 – 1
Texture missing mip chain: 0×0265ff
Texture missing mip chain: 0×026605
Texture missing mip chain: 0×026606
Texture missing mip chain: 0×026602
Texture missing mip chain: 0×026604
Texture missing mip chain: 0×026603
CharMotion has invalid matrix: avP(-28886056484756970000000.000000, 23738.123047, -2094.544189) avF(1.000000, -0.000000, -0.000000) isPlayer(True) isControlled(False) aWPA(-39840.000000, 23738.123047, -2098.044189) aWP(-39840.000000, 23738.123047, -2098.044189) aWF(1.000000, 0.000000, 0.000000) aLF(1.000000, 0.000000, 0.000000) aLV(0.000000, 0.000000, -0.000000) aWV(0.000000, 0.000000, 0.000000)

—> DirectX Device Info <—
VendorId = 0×1002
DeviceId = 0×679a
Version = 8.17.0010.1299
Description = AMD Radeon R9 200 Series
Compat = 0×00000000
VidMem = 4095 MB

Have crashed now 3×........I’ve not had this issue since last year, which made me quit the game. Ive been back playing now for probably 2months. No issues till today.

—> Crash <—
Assertion: CharMotion has invalid matrix
File: ..\..\..\Game\AgentView\AvCharMotion.cpp(249)
App: Gw2.exe
Pid: 4580
Cmdline:
BaseAddr: 00070000
ProgramId: 101
Build: 37556
When: 2014-08-15T23:31:18Z 2014-08-15T16:31:18-07:00
Uptime: 0 days 0:02:31
Flags: 0
Processors: 2 [GenuineIntel:6:15:11]
OSVersion: Windows 6.1 (64 bit)

I just crashed 5 times in a row. Since I started playing the beta, I never had this crash before. Now it’s constant since the last update this week. I’d say I’ve easily crashed over 20 times in 2 days. I tried running a repair but no good and scanned the HD for errors.

Windows 8 64bit
Nvidia 780
Intel 4790k
DDR3-2133 16gb
Nvidia driver 340.52 official

I’ve been in Mount Malestrom, Bloodtide, and Sparkle all day mostly. I noticed the logs are all tied to missile launches and a projectile effect. Makes sense as I am on Engineer running turrets constantly.

Also, I am just crashing standing around a lot of times too. Just happened now. Tons of people complaining in game about this so the threads here are just a small sampling of a larger problem.

I have same issue as the others, started yesterday after the patch, got worse to the point that now I crash every other minute, game is unplayable.
I can’t find an ArenaNet.log file either, I got a screenshot I’m attaching, it’s the same CharMotion thing that causes the crash.
It’s not motion or projectiles, I crashed being alone unmoving, gathering materials, or fighting, different characters, different maps, it doesn’t matter. It’s like the servers aren’t able to synchronize all the players at the same time.

System – 8 x i7-3770 CPU 3.50GHz 3.90GHz
RAM 16 GB
AMD RAdeon 7900 series overclocked 3072 MB Mem bandwidth 264 GB

Same problem here, 3 times today, and everyday in a random moment in the last 3-4 days.

After using the repair fix a few posts higher then my original, the issue seems to be fixed, so far Thanks Malykhai

I can’t seem to locate my crash log, but I’ve tried repairing, deleting/renaming local.dat, and I still end up crashing.

Most often happens in Lion’s Arch when I’m not doing anything for extended periods of time. It also happens at Karka Queen occasionally, and it happened once at Triple Trouble. It also happened while I was wandering around Mount Maelstrom.

I’ve been getting this for the last 24 hours as well. Happened a few times in the last couple of hours.

I don’t remember where it happened the first few times, but this last one occurred while my ranger was running around Snowden Drifts.

CPU: i7 3770k
GPU: GTX 670
OS: Win 7 Pro (64 bit)
RAM: 8 GB

This is preposterous! I have this crash, just like others, 500 billion times per day too. And it all seemed to start after ONE specific update. It started on 08.12.14!
It kittenes me so off! Thanks to this new “feature” of yours, this game is now absolutely unplayable! I wish this game at least had some sort of fast crash recovery to get back into game fast.

This happens anywhere, anytime, absolutely random.

System specs:
Intel i7 2600K
Sapphire Radeon DUAL-X R9 270x 4GB
Windows 7 SP1 x64
16GB 1333Mhz RAM
All on stock settings, no OC

Added the log file.

Oh well, luckily I still have GW1…

Happened to me for the first time just now, after playing quite a bit every day for the past week. Attaching my log.

Buh from what i see its pure bugs in low lvl areas and LA , i hope they put some hotfix or something for us. Cheers !

Same here. It happened to me in Bloodtide Coast west of Sorrowful Waypoint and in Lions Arch at the Tailoring Station next to the Mystic Forge…

Please find attached the relevant log entries.

EDIT: Forgot to mention. I already tried to repair the client and deleted the gw2cache folder in AppData/Local/Temp. Just in case this makes any difference

PhoenixKo.3190:

Buh from what i see its pure bugs in low lvl areas and LA , i hope they put some hotfix or something for us. Cheers !

Depends on what you consider “low”, I got mine in Timberline Falls (50-60).

Got a second one, attaching the log for that one as well.

Jigain.8231:

PhoenixKo.3190:

Buh from what i see its pure bugs in low lvl areas and LA , i hope they put some hotfix or something for us. Cheers !

Depends on what you consider “low”, I got mine in Timberline Falls (50-60).

Oh well here goes my theory blown, its pretty strange aswell>
Heres my error message, still cant find arenanet log !

• Crash <—*
  Assertion: CharMotion has invalid matrix
  File: ..\..\..\Game\AgentView\AvCharMotion.cpp(249)
  App: Gw2.exe
  Pid: 4676
  Cmdline:
  BaseAddr: 00290000
  ProgramId: 101
  Build: 37556
  When: 2014-08-16T07:37:29Z 2014-08-16T10:37:29+03:00
  Uptime: 0 days 0:38:09
  Flags: 0

PhoenixKo.3190:

Heres my error message, still cant find arenanet log !

If you have Windows 7 or later, open the Start menu and in the search bar, type "%appdata%" (without the quotation marks, of course) and hit enter. This should immediately open up the Roaming folder. Then just enter the Guild Wars 2 sub-folder and there’s your ArenaNet.log file.

Alternatively, if you have "show hidden folders" enabled, you can find it under the path
[X]:/Users/[UserName]/AppData/Roaming/Guild Wars 2/ArenaNet.log
where [X] is your OS drive (usually C) and [UserName] is the username you’re logged into on your Windows installation.

If you have another OS than Windows, I don’t really know how to find it, I’m afraid.

I have the same problem since the update but only with my Lvl77 Guardian. All other alts seem to work fine.

—> Crash <—
Assertion: CharMotion has invalid matrix
File: ..\..\..\Game\AgentView\AvCharMotion.cpp(249)
App: Gw2.exe
Pid: 2904
Cmdline:
BaseAddr: 01230000
ProgramId: 101
Build: 37556
When: 2014-08-16T09:04:39Z 2014-08-16T11:04:39+02:00
Uptime: 0 days 0:19:37
Flags: 0

Sytem:
Windows 7 64 bit
16 Gig Ram
AMD FX 8120 8-Core 3,10Ghz
AMD 6900 2 Gig graphix

Have had it on nearly all areas.

Actually i have the same problem on my guardian aswell only :O. What about everyone else ?

Since the last update the game crashes all the time, same as everybody else I gues :-(
Assertion: CharMotion has invalid matrix
Log attached as requested