Guild Wars 2

I have been having this issue since the game launched and it seems to only be happening with Guild Wars 2. The issue, or issues, in question are crashes that mostly happen in crowded areas; WvW, world events, ect. And it’s caused me to hard reset my computer numerous times. I have the most recent drivers for my EVGA video card, and have stayed updated for a long time. My game just freezes up, and everything else also freezes up. I can use Ctr-alt-delete to view my desktop, but can’t interact, using my mouse, with anything but the Win8 task bar. It’s very strange, because while this is all happening, I can feel my graphics card still running hot. There’s no crash report when I get back, so I’m kind of confused. Is this a software issue, a hardware issue, or something that lies in between? Also, if the community has seen crashes like this before, please feel free to talk about your experiences here. I went through about 10 pages on the Tech Support forum and found no topic like this one.

Uh, has anyone else seen this kind of crashing/freezing occur in the past? Here’s some extra info:

I used the optimization guide here: https://forum-en.gw2archive.eu/forum/support/tech/FPS-and-Performance-based-issues-1/first#post338300

I also used this, even though I haven’t been experiencing black screens: https://forum-en.gw2archive.eu/forum/support/tech/Black-Screen-Issue-Nvidia/first#post3964

Most of the time, in game, I’ll have an average of 60 FPS. Also, my graphics card runs hot but not too hot. The hottest I’ve ever seen it get while playing GW2 was probably around 60 degrees Celsius, but I have the fan set to go at 95% power at 70 degrees, according to EVGA Precision X. The crashing/freezing error explained above occurs, even after optimization of the game, though. If any more info is needed, like system specs or anything else, I’ll be able to answer them tomorrow.

what sort of crashing/freezing. theres alot of different ways this game can crash/freeze, some of them being a full system crash (and thus being a weakness in the actual hardware at some point) or a soft crash that just freezes the game itself.

Squall Leonhart.2075:

what sort of crashing/freezing. theres alot of different ways this game can crash/freeze, some of them being a full system crash (and thus being a weakness in the actual hardware at some point) or a soft crash that just freezes the game itself.

Hello. It’s not a full system crash. Everything freezing but my windows taskbar points to it being a driver fail, or some compatibility issue with Guild Wars 2.

If the system indicates that a Time-out detection and Recovery (TDR) has occured, then this indicates that your system is operating in an instable state, whether that be some sort of bad driver installer, driver interoperability issue or a problem with the hardware or its configuration.

What i would get you to start with, is fully removing EVGA Precision and performing a custom+clean install of the nvidia drivers, choosing NOT to keep the precision preferences (this bit is important, as the app caches some of the drivers state). and then proceed to reinstall with the very latest version of precision (3.04) if you have not already got it.

Following that, would be to test other applications, such as Cinebench, Folding@Home, gpuluxmark or a game like Oblivion which tends to demonstrate weak shaders much more obviously than furmark does, being unable to reproduce the TDR in any of these applications does not necessarily mean the problem is fixed, or that the game is the cause if it does occur while playing again.

It means that some other part of the system could be running outside of its intended configuration, or that the graphics card is in a physical state where its just stable enough for most games but not GW2.

FWIW, i find that this game most likely isn’t going to demonstrate a faulty card where others applications have not, as it tends to be restricted by the CPU before the gpu really gets to work at all, so you would be better off checking things like the northbridge(IOH/x58/x79), or ICH/PCH voltages, system memory settings (system memory compatibility with your motherboard!) and test for any weakness in any overclocks.

Ok, thank you for your response. I’m just thinking it’s probably not a TDR. It might be a hardware issue, because I OC’d my Intel i5 2500k to 4.8 Ghz. It’s stable for me, most of the time. Do you know how I could test this?

Intel burn test would be a good start.

Squall Leonhart.2075:

Intel burn test would be a good start.

Thank you, you were such a great help for me today. I’ll try everything you said, and more…

Hopefully, though, if someone else has been experiencing this freezing error, they wouldn’t be too shy to talk about it here.