Disconnecting Every Hour On the Dot

Disconnecting Every Hour On the Dot

in Account & Technical Support

Posted by: Annaveil.5201

Annaveil.5201

I get a “cannot connect to login server” error every hour. Literally, every 60 minutes to the second. This has been happening all night and seems to happen no matter where I am in the world.

Disconnecting Every Hour On the Dot

in Account & Technical Support

Posted by: SargeantTwinkie.6537

SargeantTwinkie.6537

I have that exact same error…however mine usually doesn’t even let me connect to the game, or if I do, I can play for about 5 minutes before it just gives me that error and then I get a black screen.

Disconnecting Every Hour On the Dot

in Account & Technical Support

Posted by: ShiningSquirrel.3751

ShiningSquirrel.3751

I have that exact same error…however mine usually doesn’t even let me connect to the game, or if I do, I can play for about 5 minutes before it just gives me that error and then I get a black screen.

I have a friend I play with who has the same issue, exactly 1 hour on the dot, he gets disconnected. After some testing, we determined it was something with his ISP. They where disconnecting him every hour. He did not notice it while doing most things like web browsing, watching videos, etc, only when playing games and using chat.

Disconnecting Every Hour On the Dot

in Account & Technical Support

Posted by: Panteri.4073

Panteri.4073

I have the same problem. It is really annoying. I usually go to my desktop and just close the game and reopen it. Works fine for me. I’m a WvW player though, and keep disconnecting while taking a keep or tower is really bugging me.

Disconnecting Every Hour On the Dot

in Account & Technical Support

Posted by: GladiatorUA.2351

GladiatorUA.2351

Seems like the problem is either with ISP or with a cable-modem if you have one.
Does the first DC happens exactly 60 minutes after you start the game?
If not run cmd (command line) and type “ping google.com -t”. When you disconnect check if you lose packets to google at the same time. If you do, contact your ISP with your findings
If it does the something cuts your connection after 60 minutes. Try contacting your ISP with your findings.