Disconnecting at top of the hour

Disconnecting at top of the hour

in Account & Technical Support

Posted by: Panteri.4073

Panteri.4073

For some reason I always disconnect at the 57th minute of the hour. So at 11:57,12:57 and so on. I just get a black screen and it says I lost connection. Anyone else has this problem? It annoys me very much since im most of the time leading in WvW.

Disconnecting at top of the hour

in Account & Technical Support

Posted by: Ilithis Mithilander.3265

Ilithis Mithilander.3265

For some reason I always disconnect at the 57th minute of the hour. So at 11:57,12:57 and so on. I just get a black screen and it says I lost connection. Anyone else has this problem? It annoys me very much since im most of the time leading in WvW.

I would try this:
Uninstall and re-install the most updated drivers for your network adapter. To do that go to your computer manufacturer’s website and download the latest drivers for your network adapter. Then, click on start, in the instant search window type in devmgmt.msc. This should bring up the device manager. Right click on the network adapter listed below click on uninstall. Now go to the latest drivers for your network adapter and install them.

Then, if that doesn’t fix it:
The reset command is available in the IP context of the NetShell utility. Follow these steps to use the reset command to reset TCP/IP manually:

1. To open a command prompt, click Start and then click Run. Copy and paste (or type) the following command in the Open box and then press ENTER: cmd

2. At the command prompt, copy and paste (or type) the following command and then press ENTER:

netsh int ip reset c:\resetlog.txt

Note: If you do not want to specify a directory path for the log file, use the following command:

netsh int ip reset resetlog.txt

3. Reboot the computer."

Source:
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/internet-disconnects-every-hour-for-a-second-then/92bb822d-112a-4c50-97e7-5f7be1152105

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Disconnecting at top of the hour

in Account & Technical Support

Posted by: abomally.2694

abomally.2694

Sounds like a router configuration issue to me. Check your router settings – things like “Access Restrictions” (on my Linksys).

Disconnecting at top of the hour

in Account & Technical Support

Posted by: pjfresh.6927

pjfresh.6927

Panteri,

I had this exact same issue (black screen, music still plays, error code 58:11:5:512:101) and it turned out to be my router’s DHCP lease time, which was set to renew every hour. If this turns out to be the case for you, the easiest fix is to log into your router and change the lease time, either for your specific computer’s IP address or for all devices on the network (all routers are different in this respect). I just bumped mine up from 3600sec (1hr) to 86400 (24hr) but you can obviously do whatever you think is best for your own personal situation.

It is not a true “fix” to the problem, but hey, it is a simple workaround. I never used to have this problem but then it started happening in both GW2 and the original GW. It could have been an update whilst I was away, but it was most likely from me switching over to my dad’s wireless Motorola to use the N-band and I just never noticed before on my old router. I agree it would be nice to have a “grace period” of sorts for the “connection renewal” but hopefully this helps you from getting continually booted as I was!

Disconnecting at top of the hour

in Account & Technical Support

Posted by: Panteri.4073

Panteri.4073

Ahh thank you. It worked !