Dunno what eles to do...

Dunno what eles to do...

in Account & Technical Support

Posted by: TheFool.4589

TheFool.4589

I tried it all….GW2 is the only game that keeps crashing…
I literally played for 3 hours straight yesterday NO problem…I started it today, can even play for 5mins without it crashing. I dont get it…..
This is the response i got from support…..

Hello.

At this time, we would like to ensure that you have a clean installation of your video drivers by first uninstalling them using a free program called Driver Fusion. The intent here is to allow Driver Fusion to scan your PC for left over drivers from previous installations. These left over files can often cause issues with rendering 3D applications, even if you have installed the most recent drivers revision.

To do this:

1. Please download the latest driver from the following website and save it to your desktop, but do not install it yet:
http://www.geforce.com/drivers/results/48847

2. Download Driver Fusion by visiting http://treexy.com – Click “Products” then select “Driver Fusion.”

3. Click “Download for Free” and save it to your desktop.

Once you have both files on your desktop, we will need to remove your currently installed drivers. To do this:

4. Navigate to “Control Panel” in Windows and select “Uninstall a program or Add/remove programs” depending on your operating system.

5. Locate and remove the following from the uninstall list: (We recommend removing them in this order)

Nvidia 3D Vision Controller Driver
Nvidia 3D Vision Driver
Nvidia PhysX System Software
Nvidia Graphics Driver

Once the removal process has completed, please double click the file “Driver_Fusion_X.X.X” to start the installation process.

6. Choose the default installation options and once installed, start “Driver Fusion.” (Note, you may have to provide administrative rights if you have User Account Control enabled)

7. Left click and highlight the following options:

AMD – Display
Intel – Display
Nvidia – Display

Do NOT check any labeled “Chipset.”

8. Once selected, click “Analyze.” This will scan your system for any AMD, Intel or Nvidia drivers and list them for you to review.

9. Once you’re list has compiled, select “Delete” to remove these entries.

At this point, you will need to reset your computer to complete this process.

Once you return to Windows:

10. Right-click the driver file you downloaded in step 1 and select “Run as Administrator.” (note, if you are on Windows XP, you will not have this option, just double click the file)

11. Once the setup file is loaded, select “Custom (Advanced)”

12. Checkmark “Perform a clean install” and click next to start the installation process.

13. Once completed, restart your machine again.

Once you return to Windows:

14. Right-click on your “Desktop” and select “Nvidia Control Panel.”

15. Click “Adjust image settings with preview” and move the slider to “Performance.”

16. Click “Apply” to save your changes.

Once completed, try logging in and playing. Should this not resolve your issue, please try the following changes:

1. Right-click on your desktop and select “Nvidia Control Panel.”

2. Once opened, left-click on “3D settings” and select “Adjust image settings with preview.”

3. Select “Use my preference emphasizing” and move the slider to “Performance.”

4. Select “Use the advanced 3D image settings” and left click on “Take me there.”

This should take you to the “Manage 3D Settings” window. Once here:

5. Change “Power Management mode” to “Prefer maximum performance.”

6. Change “Multi-display/mixed GPU acceleration” to “Single display performance mode.”

7. Change “Vertical Sync” to “Use the 3D application settings.”

Once completed, click “Apply” and start up Guild Wars 2.

Once loaded, access the “Graphic Options” window and make the following changes:

1. Change “Refresh Rate” to “60 Hz.”

2. Change “Frame Limiter” to “60.”

3. Change “Reflections” to “None.”

4. Change “Render Sampling” to “Supersample” then back to “Native.”

5. Enable “Vertical Sync” at the bottom.

Once completed, please let me know if your performance in Guild Wars 2 improves or degrades with these settings. Please do not hesitate to contact us should you have any additional issues, questions or concerns.

Done and Done…still broken….anyone else get past this suggestion?

Dunno what eles to do...

in Account & Technical Support

Posted by: Syrellaris.9125

Syrellaris.9125

Alright you posted some fix from Customer Support, but what is the Error you are receiving when the game crashes? Obviously, you can boot the game so its not a download failed error.

Dunno what eles to do...

in Account & Technical Support

Posted by: TheFool.4589

TheFool.4589

Alright you posted some fix from Customer Support, but what is the Error you are receiving when the game crashes? Obviously, you can boot the game so its not a download failed error.

No error, it just blue screens….no sign, no warnings. nothing, just spins out and goes boom…Have to manually restart the computer…
I tried the lastest drivers, i rolled back to stable drivers.
I checked my CPU/GPU temp, all is good, i have 14gb ddr ram, no prob on memory..
I dunno…the games just broke…

Dunno what eles to do...

in Account & Technical Support

Posted by: Searias.9601

Searias.9601

Is your graphics card, processor getting enough power?

Dunno what eles to do...

in Account & Technical Support

Posted by: TheFool.4589

TheFool.4589

Is your graphics card, processor getting enough power?

yup! every things good on my end….

Dunno what eles to do...

in Account & Technical Support

Posted by: Alpha Dragon.4576

Alpha Dragon.4576

Can you attach your dxdiag? or game advisor txt file perhaps?

- Dare to be Different –
Eternal Breaker[ExB] || Sanctum of Rall

Dunno what eles to do...

in Account & Technical Support

Posted by: TheFool.4589

TheFool.4589

Here, im about 99% sure its the game….

Attachments:

Dunno what eles to do...

in Account & Technical Support

Posted by: Alpha Dragon.4576

Alpha Dragon.4576

Is there an ArenaNet.txt file in your Documents\Guildwars 2 folder? What crash btw? Whole cpu crash or just guildwars 2 not responding?

- Dare to be Different –
Eternal Breaker[ExB] || Sanctum of Rall

Dunno what eles to do...

in Account & Technical Support

Posted by: Cbuzz.5083

Cbuzz.5083

What are your loaded temps? Have you done any specific cpu/gpu/memory stress testing?

i7 3770k@4.8Ghz / AIR
GTX 6GB Titan@1160Mhz
3007WFP@2560x16000