Guild Wars 2

Got this error, need help, is a different error then the last

Um, weird question….is your computer in DOS mode? The message pops up in the error report is why I’m asking. That seems rather strange to me.

The error report also seems to say that some of the data is corrupt and so decompressions and patches failed.

Is this your first time installing Guild Wars 2 or are you trying to update the client?

My suggestion would be to uninstall and re-download Guild Wars 2 if this is your first time ever installing the game…

OR

If you are just trying to download the patch, do a -repair on the existing client to repair the corrupted data.

The following lines in the crash log are suspicious:

05E70040 0eba1f0e cd09b400 4c01b821 685421cd ……..!..L.!Th
05E70050 70207369 72676f72 63206d61 6f6e6e61 is program canno
05E70060 65622074 6e757220 206e6920 20534f44 t be run in DOS
05E70070 65646f6d 0a0d0d2e 00000024 00000000 mode….$…….

I recommend doing some virus and malware scans. In addition, your game is actually crashing due to a Windows crash (Ntdll.dll). Make sure to do complete scans for infections including rootkit/bootkit scans.

Edited to add:

• Crash <—*
  Exception: c0000005
  Memory at address dc615f41 could not be read
  App: Gw2.exe
  Pid: 6396
  Cmdline:
  BaseAddr: 01310000
  ProgramId: 101
  Build: 37160
  Module: ntdll.dll = Windows crash
  When: 2014-08-07T03:17:13Z 2014-08-06T23:17:13-04:00
  Uptime: 0 days 0:17:21
  Flags: 0

abomally.2694:

The following lines in the crash log are suspicious:

05E70040 0eba1f0e cd09b400 4c01b821 685421cd ……..!..L.!Th
05E70050 70207369 72676f72 63206d61 6f6e6e61 is program canno
05E70060 65622074 6e757220 206e6920 20534f44 t be run in DOS
05E70070 65646f6d 0a0d0d2e 00000024 00000000 mode….$…….

I recommend doing some virus and malware scans. In addition, your game is actually crashing due to a Windows crash (Ntdll.dll). Make sure to do complete scans for infections including rootkit/bootkit scans.

Edited to add:

—> Crash <—
Exception: c0000005
Memory at address dc615f41 could not be read
App: Gw2.exe
Pid: 6396
Cmdline:
BaseAddr: 01310000
ProgramId: 101
Build: 37160
Module: ntdll.dll = Windows crash
When: 2014-08-07T03:17:13Z 2014-08-06T23:17:13-04:00
Uptime: 0 days 0:17:21
Flags: 0

What programs would you recommend in order to search? I recently built this computer and I’m not familiar with programs I should use. How do I do Rootkit and Bootkit scans too? Sorry, and thanks

Silverstarre.5247:

Um, weird question….is your computer in DOS mode? The message pops up in the error report is why I’m asking. That seems rather strange to me.

The error report also seems to say that some of the data is corrupt and so decompressions and patches failed.

Is this your first time installing Guild Wars 2 or are you trying to update the client?

My suggestion would be to uninstall and re-download Guild Wars 2 if this is your first time ever installing the game…

OR

If you are just trying to download the patch, do a -repair on the existing client to repair the corrupted data.

Sorry for late replies to both of you, First time installing, I’ve removed all files associated with the game and tried and I still get the error. Any suggestions on what to do?

If it’s any consolation I too am crashing while trying to install (twice now) with a different error message. The combination of this and the pathetic download speeds are nothing short of a shambles.

For rootkits I start with Kaspersky’s TDSSkiller, which you can get here:

http://support.kaspersky.com/viruses/disinfection/5350#block1

(Click on “How to disinfect a compromised system”)

I also use ASWmbr (by Avast), which you can get here:

http://public.avast.com/~gmerek/aswMBR.htm

A couple of good malware scanners are Malwarebytes and Superantispyware:

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

http://www.superantispyware.com/download.html

That should get you started.

I’ve got a problem with the installing. Today got an error ingame dropped me out and with a client error and told me i have to repair the client. I choosed no (done it before whitout this consequence), and the gw2 deleted itself. wtf? I tryed to reinstall but at 8% connection lost and trying to reconnect… all day long no matter how much i wait. This is a “little bit” fustrating… I downloaded a new installer… still nothing. I had a stabil internet connection during the installing.

Chris.6948:

Silverstarre.5247:

Um, weird question….is your computer in DOS mode? The message pops up in the error report is why I’m asking. That seems rather strange to me.

The error report also seems to say that some of the data is corrupt and so decompressions and patches failed.

Is this your first time installing Guild Wars 2 or are you trying to update the client?

My suggestion would be to uninstall and re-download Guild Wars 2 if this is your first time ever installing the game…

OR

If you are just trying to download the patch, do a -repair on the existing client to repair the corrupted data.

Sorry for late replies to both of you, First time installing, I’ve removed all files associated with the game and tried and I still get the error. Any suggestions on what to do?

Hi! I found this in regards to the ntdll error you’ve been receiving. Maybe some of these suggestions can help?

“1.Restart your computer. The ntdll.dll error you’re receiving could be due to a one-time, temporary issue and a simple reboot may resolve the problem completely.

2. Reinstall the program if the ntdll.dll error only displays when you use a specific program.

If the software program has any updates or service packs available, install them too. The software’s programmers may have identified an issue with the program that caused the ntdll.dll error and then issued a patch for it.

Note: Third party software programs that have been installed on your computer are almost always the cause of ntdll.dll errors. The remainder of these troubleshooting steps resolve ntdll.dll issues only rarely.

3. Check the Windows service pack level you’re running and then check Microsoft’s support site to see if there is a more recent service pack available for installation. Some issues that caused ntdll.dll errors have been corrected in these service packs from Microsoft.

4. Selectively disable Internet Explorer add-ons. If your ntdll.dll error is displaying when you start, run, or close Internet Explorer, an add-on may be causing the problem. Disabling each add-on, one by one, will determine which add-on is the culprit (if any).

Note: As a workaround, assuming the ntdll.dll error really is Internet Explorer related, install and use a competing browser like Firefox.

5. Rename the NLSPATH system variable. If your Windows system does not have this environment variable, skip this step.

Note: This is a troubleshooting step for this issue only. Be sure to set this path back to its original name if this does not resolve the ntdll.dll issue.

6. Disable Data Execution Prevention for Explorer.exe. As in the previous step, this is for troubleshooting the ntdll.dll issue only. If this doesn’t resolve the problem, return the Data Execution Prevention settings to their previous settings.

7. Disable UAC. This is a workaround for some causes of ntdll issues, but could serve as a permanent solution if not using User Account Control is something you’re comfortable with on your computer.

8. Update drivers for any hardware in your computer where updated drivers are available. Outdated drivers sometimes cause ntdll.dll errors.

9. Test your memory for damage. If you’re receiving ntdll.dll messages, one possible cause could be a bad memory module in your system. Testing your memory will either identify a problem or clear your RAM of any responsibility.

Replace your memory if it fails any of your tests.

10.Ntdll.dll errors could occur if you have an Iomega Zip drive on the same IDE cable as the hard drive inside your computer. If so, move the Zip drive to a dedicated IDE controller.

11.Replace the IDE cable connecting the hard drive to the motherboard. If this cable is damaged or malfunctioning, one symptom could be the ntdll.dll error you’re seeing.

12. Repair your installation of Windows. If individual software reinstallations fail to resolve the problem, a repair installation of Windows will replace the ntdll.dll file.

13. Perform a clean installation of Windows. A clean installation will completely remove Windows from your PC and install it again from scratch. I don’t recommend this option unless you’ve exhausted all previous troubleshooting ideas and you’re comfortable that the ntdll.dll error is not caused by a single program (Step #2).

Note: If a single program or plugin is causing the ntdll.dll error, reinstalling Windows and then reinstalling all of the same software may lead you right back to the same ntdll.dll error.

14.While extremely rare, if everything else has failed, including the clean installation from the last step, you could be dealing with a hardware issue with your hard drive."