Guild Wars 2

First, let me say, I have the game set to auto login.

That said, when I click on the client to login, the game logs in, counts down, screen flashes black, then lastly, the background flashes black and my desktop in a strobing manner.

After 2-3 seconds of the flashing, the client crashes. I am curious as to what is going on. Here is my dxdiag. Any legitimate help would be great. Thanks!

System Information
—————————
Time of this report: 9/30/2013, 10:38:13
Machine name: MAIN
Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: Alienware 14
BIOS: A01
Processor: Intel® Core™ i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 7910MB RAM
Page File: 3353MB used, 5771MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode

DxDiag Notes
——————
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

DirectX Debug Levels
——————————
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices
———————-
Card name: Intel® HD Graphics 4600
Manufacturer: Intel Corporation
Chip type: Intel® HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_05A91028&REV_06
Display Memory: 1792 MB
Dedicated Memory: 32 MB
Shared Memory: 1760 MB
Current Mode: 1280 × 720 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD03D7
Native Mode: 1366 × 768(p) (60.003Hz)
Output Type: Internal

Did you get a crash report?

SandraSolace.7682:

Did you get a crash report?

No, Sandra. I did not. It crashes back to desktop without any report.

This sounds like interference from another piece of software.

I recommend that you disable all unneeded start-up applications.

More info:

http://www.eightforums.com/tutorials/5180-startup-items-manage-windows-8-a.html

Well, I tried that, abmally, nothing. Any other suggestions?

I just attempted the “create shortcut, make it a repair, run the repair” and that was unsuccessful. Frustrating…

So does anyone else have any other suggestions?

Driver Model: WDDM 1.2

I think this is your issue. You need to update to the correct drivers.

Maze.3825:

Driver Model: WDDM 1.2

I think this is your issue. You need to update to the correct drivers.

I updated the driver using the auto-detect tool. Still same problem.

It seems kinda strange that an Alienware gaming laptop has a Intel graphics card.

So I checked their website, and model 14 doesn’t seem to be sold with just an Intel card.
Yet that Intel card is being shown as the one being used.

On the Dell website in the drivers section there are 2 drivers available, one for the Intel card and one for the Nvidia card you should also have.
http://www.dell.com/support/drivers/us/en/19/Product/alienware-14
Try installing that driver.

Sandra, you got me thinking.

And I went in and played around with the display settings on my computer. Somehow, I had dedicated the NVIDIA card to strictly a second monitor. But, I reset the settings. Now I am logged in and playing! Thanks for the help, everyone!

Awesome!!!

Glad it’s been solved!