What would you do if you were me? I’ve had the most ridiculous contact with the support desk you could possibly imagine – they have literally done a full circle on what they think the problem is.
I open the client in Admin mode, with Nvidia as my default graphics processor, I log in. The game opens in full screen mode with my graphics set to Performance. I move my mouse or step forward – game freezes. It freezes so hard I have to hard restart as I can’t access the Task Manager or anything else – no keyboard no mouse use. There is no crash log to be found anywhere on my laptop. Attached to this document is my latest GameAdvisor report.
09/02/2012 I first contact support. Support replies with update your Intel drivers. I comply. I still freeze. I inform support.
09/08/2012 Suport says configure your Nvidia graphics card, set to default. I comply. I still freeze. I inform support of no change.
09/12/2012 Support says run PingPlotter, send files. I can’t use it because I freeze and hard restart. I inform support.
09/13/2012 Support says ‘update your Intel drivers’ – which I did on 2nd Sept. Support also says ‘update your Nvidia to beta 306.02’ and asks for screenshot of location of GW2 files and Speccy file. I comply. I inform support of no change.
09/13/2012 Support asks for new GameAdvisor file of new changes. I comply.
09/14/2012 Support says thanks for file, wants Crash.log. I don’t have a Crash.log anywhere on my system. I inform support.
09/15/2012 Support wants me to run Gw2.exe with target ‘-log’ and send them the file. I comply. Log file is completely empty. I also update Nvidia to 306.23 before they waste a day to tell me. Inform support.
09/18/2012 Support tells me I have a 32xbit/Nvidia error and they’re looking into it. I have a 64xbit computer, I tell support I’m unhappy with their efforts and they clearly didn’t read any of my files at all. Frustrated doesn’t begin to cover it.
09/19/2012 Support apologises profusely, tells me to download Treexy and remove all drivers but not chipsets then to reinstall Nvidia Beta 306.23. I comply. I inform support of no change.
09/22/2012 Support tells me to configure Nvidia settings to default graphics processor – the exact same thing they asked me to do on the 8th Sept. I inform them of no change.
09/24/2012 Support tells me to contact Dell, that my Nvidia card isn’t set to default. It is the default. I inform support.
