Frequent GW2 Disconnects, Provider-related?
Frequent GW2 Disconnects, Provider-related?
in Account & Technical Support
Posted by: Carzor Stelatis.9435
The Guild Wars 2 ‘EU’ servers are actually located in Texas. That’s what is causing your problem, and the only way it’ll be fixed is if Anet stop going for the cheapest option on hosting. So don’t hold your breath
some facts as far is i could figure out through ‘resmon.exe’ ‘cmd ping -t’, ‘cmd tracert’ and ‘iptrackeronline.com’:
- GW2 server adresses change every few hours or so
- all GW2 servers seem to be located in Austin, Texas, USA
- GW2 related so far I could only successfully ping the login servers. whenever i try pinging the current ip adress of a GW2 game server i am on, a server in France tells me that the network i want to access is not reachable. that’s the last server on the ‘way’ before reaching plaync (cdnetworks-gw.ip4.tinet.net). all other plaync servers just give me timeouts. (“Zeitüberschreitung der Anforderung.”)
i traced my connection to the GW2 servers and this is the rout:
- a few adresses related to my provider in Austria, leaving through uta.at
- adresses in Sweden related to tele2.net (still 1 to 2 ms)
- next stop is France, two adresses that are related to tinet.net (up to 40 ms)
- from there adresses related to plaync.com show up last (Austin, Texas, USA) (up to 20 ms)
i kept pinging every adress on that way and checked what happend as soon as a lag spike hit.
EVERY server NOT related to GW2 keped responding smoothly. only the GW2 server i was pinging did not. for some time insted of a sucessfull ping, an error message kept showing up, that the valid time of the transfer has been surpassed. (“Die Gültigkeitsdauer wurde bei der Übertragung überschritten”)
so my conclusion: the fault has to be either at the connection between tinet.net and the GW2 server farm, or within the GW2 server farm itself.
PLEASE ANet FIX THIS SOON! CURRENTLY PLYING GW2 FOR US IS ALMOST UNBEARABLE.
(edited by Kraeje.5861)
Frequent GW2 Disconnects, Provider-related?
in Account & Technical Support
Posted by: Berelious.3290
Actually the European Servers are located in Frankfurt, Germany, which is why most European countries are recommended to connect to those servers. They’re a lot closer and tend to have a shorter ping time. That being said, there have been issues in the past where certain European ISP’s have had issues routing GW2 data, causing frequent disconnects or preventing connection entirely.
Yak’s Bend Server
Crimethink [ct]
Getting similar problems myself. Constant 0.5-2 second delays or sometimes even worse. After logging out/disconnecting, can’t log back in (unable to gain access to the log-in server). All this time my internet is otherwise working fine, speed tests show no sign of problems, download speed is working at max. It’s quite clearly a server issue and it’s making the game unplayable.
Actually the European Servers are located in Frankfurt, Germany, which is why most European countries are recommended to connect to those servers. They’re a lot closer and tend to have a shorter ping time. That being said, there have been issues in the past where certain European ISP’s have had issues routing GW2 data, causing frequent disconnects or preventing connection entirely.
well, iptrackeronline.com tells me that every GW2 server ip i have checked so far, is located in Austin, Texas, USA.
i will try to trace a game server ip right during a disconnect and get back to this thread as soon as i have the information.
at the moment i am on Dzagonur [DE] and resmon.exe tells me the IP addresses that GW2.exe is connected with are 206.127.159.122 (game server) and 64.25.47.121 (login server)
if i trace the game server, i get (as already listed above):
Routenverfolgung zu 206-127-159-122.plaync.com [206.127.159.122] über maximal 30 Abschnitte:
(…)
9 2 ms 1 ms 1 ms c76wintx2-tge3-2.net.uta.at [212.152.192.106]
10 2 ms 2 ms 2 ms wen3-core-2.tengige0-1-0-3.tele2.net [130.244.49.117]
11 2 ms 2 ms 1 ms wen3-peer-1.ae2-unit0.tele2.net [130.244.64.73]
12 16 ms 2 ms 2 ms peer-as3257.wen3.tele2.net [130.244.200.98]
13 17 ms 16 ms 17 ms xe-4-1-2.fra61.ip4.tinet.net [141.136.111.21]
14 18 ms 18 ms 18 ms cdnetworks-gw.ip4.tinet.net [77.67.71.122]
15 20 ms 20 ms 19 ms 206-127-157-94.plaync.com [206.127.157.94]
16 17 ms 17 ms 16 ms 206-127-157-102.plaync.com [206.127.157.102]
17 * * * Zeitüberschreitung der Anforderung.
18 * * * Zeitüberschreitung der Anforderung.
i don’t know where you have your information from, but for me that clearly states that the EU servers are in fact located in Texas US and not in EU.
(edited by Kraeje.5861)
Actually the European Servers are located in Frankfurt, Germany, which is why most European countries are recommended to connect to those servers. They’re a lot closer and tend to have a shorter ping time. That being said, there have been issues in the past where certain European ISP’s have had issues routing GW2 data, causing frequent disconnects or preventing connection entirely.
well, iptrackeronline.com tells me that every GW2 server ip i have checked so far, is located in Austin, Texas, USA.
i will try to trace a game server ip right during a disconnect and get back to this thread as soon as i have the information.
at the moment i am on Dzagonur [DE] and resmon.exe tells me the IP addresses that GW2.exe is connected with are 206.127.159.122 (game server) and 64.25.47.121 (login server)
if i trace the game server, i get (as already listed above):Routenverfolgung zu 206-127-159-122.plaync.com [206.127.159.122] über maximal 30 Abschnitte:
(…)
9 2 ms 1 ms 1 ms c76wintx2-tge3-2.net.uta.at [212.152.192.106]
10 2 ms 2 ms 2 ms wen3-core-2.tengige0-1-0-3.tele2.net [130.244.49.117]
11 2 ms 2 ms 1 ms wen3-peer-1.ae2-unit0.tele2.net [130.244.64.73]
12 16 ms 2 ms 2 ms peer-as3257.wen3.tele2.net [130.244.200.98]
13 17 ms 16 ms 17 ms xe-4-1-2.fra61.ip4.tinet.net [141.136.111.21]
14 18 ms 18 ms 18 ms cdnetworks-gw.ip4.tinet.net [77.67.71.122]
15 20 ms 20 ms 19 ms 206-127-157-94.plaync.com [206.127.157.94]
16 17 ms 17 ms 16 ms 206-127-157-102.plaync.com [206.127.157.102]
17 * * * Zeitüberschreitung der Anforderung.
18 * * * Zeitüberschreitung der Anforderung.i don’t know where you have your information from, but for me that clearly states that the EU servers are in fact located in Texas US and not in EU.
Verify your server-ip by typing /ip while on your server. I don’t think you will be seeing ~20 ping from Germany to the U.S. The EU servers are at the Frankfurt, Germany MMO server farm location.
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i just used your /ip command ingame, the address i got back is exactly the same that resmon.exe shows me. and iptrackeronline.com tells me it’s in Texas US …
The servers IPs are registered in Austin, TX. However, the physical servers are located in Germany.
Xystus Furtim – Human Theif
Server: Stormbluff Ilse
ok, so i managed to tracert one of the longer lasting disconnects where i couldn’t log back in for a few minutes. here is the result:
interestingly the server that i had no problem pinging during the disconnects, still seems to cause the problem? could someone please tell me whom i have to spam with angry mail in order to get that fixed? :/
C:\Users\Kugelrobbe>tracert -d -w 3 64.25.47.122
Routenverfolgung zu 64.25.47.122 über maximal 30 Abschnitte
1 1 ms 2 ms <1 ms 213.143.125.1
2 1 ms 1 ms 1 ms 10.25.114.25
3 1 ms 2 ms 1 ms 10.25.114.30
4 1 ms 1 ms 1 ms 10.25.114.13
5 1 ms 1 ms 1 ms 213.143.99.37
6 2 ms 1 ms 10 ms 213.143.99.5
7 2 ms 10 ms 1 ms 213.143.99.2
8 2 ms 2 ms 3 ms 81.189.132.49
9 2 ms 1 ms 2 ms 212.152.192.106
10 2 ms * 2 ms 130.244.49.117
11 * * * Zeitüberschreitung der Anforderung.
12 2 ms * 4 ms 130.244.64.72
13 * * * Zeitüberschreitung der Anforderung.
14 * 4 ms 2 ms 130.244.64.72
15 * * * Zeitüberschreitung der Anforderung.
16 * * * Zeitüberschreitung der Anforderung.
17 * * * Zeitüberschreitung der Anforderung.
18 * 3 ms 2 ms 130.244.64.72
19 * * * Zeitüberschreitung der Anforderung.
20 2 ms * 3 ms 130.244.64.72
21 * * * Zeitüberschreitung der Anforderung.
22 2 ms * * 130.244.64.72
23 * * * Zeitüberschreitung der Anforderung.
24 2 ms * * 130.244.64.72
25 * * * Zeitüberschreitung der Anforderung.
26 3 ms * 4 ms 130.244.64.72
27 * * * Zeitüberschreitung der Anforderung.
28 * 2 ms 3 ms 130.244.64.72
29 * * * Zeitüberschreitung der Anforderung.
30 * 2 ms 4 ms 130.244.64.72
Ablaufverfolgung beendet.
C:\Users\Kugelrobbe>tracert 64.25.47.122
Routenverfolgung zu 64.25.47.122 über maximal 30 Abschnitte
1 1 ms 2 ms 1 ms 213.143.125.1
2 1 ms 1 ms 1 ms 10.25.114.25
3 94 ms 1 ms 2 ms 10.25.114.30
4 1 ms 1 ms 2 ms 10.25.114.13
5 1 ms 1 ms 1 ms 213.143.99.37
6 11 ms 1 ms 1 ms 213.143.99.5
7 10 ms 1 ms 1 ms 213.143.99.2
8 2 ms 2 ms 1 ms 81.189.132.49
9 2 ms 1 ms 2 ms c76wintx2-tge3-2.net.uta.at [212.152.192.106]
10 2 ms 2 ms 2 ms wen3-core-2.tengige0-1-0-3.tele2.net [130.244.49.117]
11 2 ms 2 ms 2 ms wen3-peer-1.ae2-unit0.tele2.net [130.244.64.73]
12 2 ms 2 ms 1 ms peer-as3257.wen3.tele2.net [130.244.200.98]
13 16 ms 16 ms 16 ms xe-3-1-0.fra61.ip4.tinet.net [89.149.183.138]
14 17 ms 57 ms 17 ms cdnetworks-gw.ip4.tinet.net [77.67.71.122]
15 17 ms 17 ms 17 ms 206-127-157-94.plaync.com [206.127.157.94]
16 17 ms 20 ms 20 ms 206-127-157-102.plaync.com [206.127.157.102]
17 17 ms 17 ms 17 ms 64.25.47.122
(edited by Kraeje.5861)
Kraeje.5861,
It appears to be some routing issues with tele2.net.
Xystus Furtim – Human Theif
Server: Stormbluff Ilse
well, yes… so how/who to fix it?!
I would start with your ISP, they maybe able to forward the issue to tele2.net.
Xystus Furtim – Human Theif
Server: Stormbluff Ilse
to give an update:
my provider sent my trace-logs to tele2 and after they were denying that they had any problems at first, they finally took care of the issue. so our disconnects are gone. hopefully it will stay that way.
I have the same issue. However, it’s only on my PC. In my brother laptop I can log in and play normally so I don’t think this is related to an ISP. I have changed my PC network cable, restarted my PC, checked my router, etc. I’m really confused.
Did someone found a solution for this issue?
Problem solved for me. I changed my connection IP address and now I can play without any disconnection problems.
Glad both of you got it sorted
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