Guild Wars 2

Because a friend of mine is too lazy to post his error log on the forums after crashing multiple times, I took it upon myself to do it for him.

Details: After fully downloading the game, he is unable to log into a character without crashing. However, he is able to stay on the character select screen with no problems. The crash happens specifically on the loading screen every time. Please help.

Problem Event Name: APPCRASH
Application Name: Gw2.exe
Application Version: 1.0.0.1
Application Timestamp: 52675cca
Fault Module Name: StackHash_e8e6
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdb3b
Exception Code: c0000374
Exception Offset: 000cdcbb
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: e8e6
Additional Information 2: e8e6bb9023ef5b8c3dc08f2048b1f6a7
Additional Information 3: ba48
Additional Information 4: ba488e7a9d87f469f9472f249c4b9eba

That is actually not the appropriate crash log that would be needed to determine the problem causing the crash. The crash log needed is ‘ArenaNet.log’ in the ‘Documents\Guild Wars 2’ folder.

Without knowing what this file contains, there are several possible issues that could be causing the problem.

First:
Check the game for errors and repair it

• Close your game completely.
• Next, make a copy of your Gw2 game shortcut and rename it “GW2 Repair” or to something that you will recognize it for being only for running a repair on your GW2 installation.
• Now, right-click this “Gw2 Repair” shortcut and click on “Properties”.
• On the “Shortcut” tab look in the “Target:” field, you should see:
  “C:\Program Files (x86)\Guild Wars 2” or wherever you have Guild Wars 2 installed.
• After the closing quotation marks in this line put a space and then add -repair
  It will look like this but with your GW2 install location:
  “C:\Program Files (x86)\Guild Wars 2” -repair
• Hit OK after making this change.
• Run this repair shortcut. Your game will run through a repair cycle and fix any damaged files it finds.
• After it runs through, start the game using the normal GW2 game shortcut (not the repair shortcut) and see if your game can load a character properly.

If the issue persists:

• Uninstall graphics drivers
• Clean off all traces of them using a driver cleanup utility for the card manufacturer
• Reinstall the latest official/stable (non-beta) drivers for the graphics card

If the issue still persists:

• Check if there is enough RAM in the computer and that it meets minimum requirements for the game
• If there is more than 3.5gb physically in the computer and the OS is a 32-bit OS, upgrade to 64-bit OS to take advantage of all RAM available in the computer that a 32-bit OS cannot detect and use

This was helpful! Just noticed I have 32 bit Windows and 8 GB RAM, but only 3,5GB to use. Now I have to find a 64 bit version somewhere :/

Crushmoar.3047:

This was helpful! Just noticed I have 32 bit Windows and 8 GB RAM, but only 3,5GB to use. Now I have to find a 64 bit version somewhere :/

I’m glad something helped.

If the computer has an actual Microsoft Windows installation disk then that Windows disk includes both the 32-bit and the 64-bit version of the OS.

If the computer was purchased from a store with Windows 32-bit preloaded onto it, then it is likely that the Restore Disk that came with the computer does not have Windows 64-bit and, as you mentioned, it would need to be acquired elsewhere. :\

However, if the computer was bought from a store, then it should have already been 64-bit if it has 8gig of RAM installed. You may want to check the Windows/Recovery/Restore disk that came with it to see if it has Windows 64-bit on it as an option.

Though why any store would sell a computer with 8gig of RAM with a 32-bit OS preloaded escapes logic.

I have the same problem. I re-installed GC drivers and the game ran better for a while, but tonight I’m crashing every 10 minutes or less.
This is the last report, I don’t know if this is the important part to understand what is the problem:

• Crash <—*
  Assertion: !FAILED, result = 0×8876086c
  File: ..\..\..\Engine\Gr\Dx9\Dx9Shader.cpp(1294)
  App: Gw2.exe
  Pid: 4520
  Cmdline:
  BaseAddr: 00400000
  ProgramId: 101
  Build: 16597
  When: 2013-01-31T10:08:09Z 2013-01-31T11:08:09+01:00
  Uptime: 0 days 1:19:13
  Flags: 0

• System <—*
  Processors: 4 [GenuineIntel:6:15:11]
  OSVersion: Windows 6.1 (32 bit)

• System Memory <—*
  Physical: 676MB/ 3071MB 22%
  Paged: 2304MB/ 6140MB 37%
  Virtual: 96MB/ 2047MB 4%
  Load: 77%
  CommitTotal: 3835MB
  CommitLimit: 6140MB
  CommitPeak: 4055MB
  SystemCache: 4192MB
  HandleCount: 24252
  ProcessCount: 61
  ThreadCount: 886

• Process Memory <—*
  Private: 1591MB
  WorkingSet: 1512MB
  PeakWorkingSet: 1605MB
  PageFaults: 4054351

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7600.16385 (64/32-bit compatible)]

• RenderThread Thread 0×14cc <—*

• Trace <—*
  Pc:00735fa0 Fr:37a9fde4 Rt:006fde9f Arg:0000050e 0c5052e4 0c50526c 06c84c50
  Pc:006fde9f Fr:37a9fe14 Rt:0072f962 Arg:a883b1ee 0914c6a8 00000048 00000000
  Pc:0072f962 Fr:37a9fe64 Rt:00733dab Arg:06c821f0 10895ab0 00000000 00000000
  Pc:00733dab Fr:37a9fef0 Rt:006f53ff Arg:0c502564 00003414 3a6938a0 006f566a
  Pc:006f53ff Fr:37a9ff14 Rt:006f414d Arg:06b5a464 00003414 37a9ff44 006f4878
  Pc:006f414d Fr:37a9ff24 Rt:006f4878 Arg:00000000 06b5a460 00672b6f 00000000
  Pc:006f4878 Fr:37a9ff44 Rt:008cf5fd Arg:06b5a460 bc026889 00000000 3a6938a0
  Pc:008cf5fd Fr:37a9ff7c Rt:008cf6a5 Arg:00000000 37a9ff94 76421174 3a6938a0
  Pc:008cf6a5 Fr:37a9ff88 Rt:76421174 Arg:3a6938a0 37a9ffd4 7796b3f5 3a6938a0
  Pc:76421174 Fr:37a9ff94 Rt:7796b3f5 Arg:3a6938a0 40144163 00000000 00000000
  Pc:7796b3f5 Fr:37a9ffd4 Rt:7796b3c8 Arg:008cf623 3a6938a0 00000000 00000000
  Pc:7796b3c8 Fr:37a9ffec Rt:00000000 Arg:008cf623 3a6938a0 00000000 3ecab165

• Thread registers <—*
  eax=37a9f980 ebx=00000000 ecx=00000000 edx=00000044 esi=00000000 edi=00000000
  eip=00735fa0 esp=37a9fd94 ebp=37a9fde4
  cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

eax-32 37A9F960 8ae1d392 00000000 fffffd34 000002e4
eax-16 37A9F970 fffffd34 000002cc 00000018 00000000
eax 0 37A9F980 80000003 00000000 00000000 752c9617
eax16 37A9F990 00000002 00000002 10230ad0 00000280
eax+32 37A9F9A0 00000000 00000044 37a9fd00 37a9fa80
eax+48 37A9F9B0 37a9f9d4 008d3203 37a9fa80 00000000

• Code <—*
  00735F80 565168f0 4531018d 45bc6a40 508bf2e8 VQh.E1..E.j@P…
  00735F90 3cb3f2ff 8b4d0883 c410518b d68d4dbc <….M….Q…M.
  00735FA0 e86b29f4 ff8b4dfc 33cd5ee8 f96b1900 .k)…M.3.^..k..
  00735FB0 8be55dc2 0400cccc cccccccc cccccccc ..]………….
  00735FC0 0f282560 8769010f 28d10fc6 d1d20f28 .(%`.i..(……(
  00735FD0 d80fc6d8 c90fc6c9 c90fc6c0 d20f28ec …………..(.

• Stack <—*
  37A9FD94 00735fa5 0000050e 42997c20 49414621 ._s….. |.B!FAI
  37A9FDA4 2844454c 75736572 2c29746c 73657220 LED, res
  37A9FDB4 20746c75 7830203d 36373838 63363830 ult = 0×8876086c
  37A9FDC4 37394600 00000000 37a9fe14 37a9fdb4 .F97…….7…7

• Error Logs <—*
  ink child ‘0×00d28d’ from parent bone ‘fxwristl’, there’s no bone with that name.
  Model ‘0×006620’: Can’t unlink child ‘0×00d28d’ from parent bone ‘fxwristr’, there’s no bone with that name.
  Model ‘0×007209’: Can’t link child ‘0×00e36b’ to parent bone ‘rgriphand’, there’s no bone with that name. Linking to root instead
  Model ‘0×010cb6’: Can’t unlink child ‘0×0355b3’ from parent bone ‘fxtip’, there’s no bone with that name.

Fault Module Name: StackHash_e8e6

THAT is the module that is crashing GW2. I have no idea what it is though. Your friend may want to do some malware scans.