GW2 Crashing my computer

GW2 Crashing my computer

in Account & Technical Support

Posted by: toxicious.3048

toxicious.3048

My computer crashes nearly everytime I play GW2, about 30 minutes into the game. I turned on minidumps for Windows recently, so I have 2 logs now which got a lot of info in them.

The logs are attached.

I would be really grateful if someone could analyze those and tell me what the problem is, so I can play GW2 without having to reboot my computer all the time!

I have no OC on my graphic card (GTX 660 Ti) other than the one that came with it. It also didn’t go higher than 77C the first time (didn’t log the second time).

GW2 Crashing my computer

in Account & Technical Support

Posted by: zerk.9701

zerk.9701

ntkrnlmp.exe
Underclock the video card and try again, Use a driver sweeper for the GPU driver reinstall the latest driver and try again (this could be caused by any driver but the GPU is most common), Remove 1/2 of your memory and try again, remove the other 1/2 of the memory and install the 1/2 you removed and try again.
I would bet this is memory related double check your memory settings in BIOS to make sure its running at the right timmings and speed. Only other thing is virus or registry errors.
Last thing I would do is a complet reformat/fresh install of windows. (ya I know thats a pain)

(edited by zerk.9701)

GW2 Crashing my computer

in Account & Technical Support

Posted by: zerk.9701

zerk.9701

Underclock the video card and try again

or give your GPU more voltage

you should orient yourself according to other users’ OC settings (note: don’t instantly use the first settings you come across, you should check different posts on the nvidia OC-forum)
always stresstest your GPU after overclocking

though, i can’t see the point of overclocking a 660-TI
it’s already @ 900Mhz ~ 1GHz core clock, depending on the subvendor

You missed the point this is trouble shooting, when something works then we correct the problem. I’m not going to tell somebody to bump the volts up unless I know it’s what needs to be done.

(edited by zerk.9701)

GW2 Crashing my computer

in Account & Technical Support

Posted by: zerk.9701

zerk.9701

had the exact same issue and increasing the voltage helped me
i also telled him to inform himself before doing anything regarding overclocking

but i have to admit, i should’ve been more clear about the risks, sorry about that…OC’ing stuff got so normal these days, that i forgot that it actually come with high risks

the best thing he can possibly do to fix his problem in my opinion and experience: do not overclock the GPU at all

This is in his post
I have no OC on my graphic card (GTX 660 Ti) other than the one that came with it
(so you were getting the same error ntkrnlmp.exe )

(edited by zerk.9701)

GW2 Crashing my computer

in Account & Technical Support

Posted by: zerk.9701

zerk.9701

Again for the OP read my first post and go from their>

GW2 Crashing my computer

in Account & Technical Support

Posted by: wauwi.9162

wauwi.9162

oh god
i should take on a reading-class or something like that
i will delete my posts immediately because of stupidity

to make look myself less stupid:
here’s a nice little tool you might give a try to check if your memory causing errors:

http://www.hcidesign.com/windows/

the first entry, called “MemTest” might help you during the progress of tracking down the problem

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(edited by Moderator)

GW2 Crashing my computer

in Account & Technical Support

Posted by: arcadiasilver.2647

arcadiasilver.2647

My computer crashes nearly everytime I play GW2, about 30 minutes into the game. I turned on minidumps for Windows recently, so I have 2 logs now which got a lot of info in them.

The logs are attached.

I would be really grateful if someone could analyze those and tell me what the problem is, so I can play GW2 without having to reboot my computer all the time!

I have no OC on my graphic card (GTX 660 Ti) other than the one that came with it. It also didn’t go higher than 77C the first time (didn’t log the second time).

I have the exact same graphics card as you do (EVGA overclocked) and am experiencing similar problems. Underclocking did NOT help me, but I hope it does for you.

GW2 Crashing my computer

in Account & Technical Support

Posted by: zerk.9701

zerk.9701

My computer crashes nearly everytime I play GW2, about 30 minutes into the game. I turned on minidumps for Windows recently, so I have 2 logs now which got a lot of info in them.

The logs are attached.

I would be really grateful if someone could analyze those and tell me what the problem is, so I can play GW2 without having to reboot my computer all the time!

I have no OC on my graphic card (GTX 660 Ti) other than the one that came with it. It also didn’t go higher than 77C the first time (didn’t log the second time).

I have the exact same graphics card as you do (EVGA overclocked) and am experiencing similar problems. Underclocking did NOT help me, but I hope it does for you.

So your getting the same error (ntkrnlmp.exe) if not their no need to post here.
The trying to uderclock was the first step of many.

GW2 Crashing my computer

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Posted by: Nocturnal Lunacy.8563

Nocturnal Lunacy.8563

I am having the same problem with GW2 crashing my computer. I have a self built computer running Windows 7 Pro x64. It runs fine for a while but after a couple hours it starts freezing and eventually I get a blue screen.
I have an ATI HD 3300 onboard GPU on an ASUS M4A8T-E MoBo with an AMD Phenom II 965 Quad Core Black Edition processor and 4Gb RAM. The GPU reserves a Gig of that RAM for shared memory.
But in my case the problem isn’t the graphics altho the intense graphics in this game does put a considerable amount of strain on your computer and processor, GPU, etc. But it shouldn’t cause shutdowns, freeze ups, blue screens, etc.
If a GPU is overclocked as mine is (even tho it’s onboard) it should help to not make the computer freeze up or blue screen.
I have noticed that most these freezes and such are related to a driver or some “code” trying to access or attempting to use “interrupts” (as Microsoft calls them) threads and as a precautionary Windows shuts everything down to prevent corruption.
It states in my dumps that it’s a bad read/write error causing it and other times it states its the attempt to interrupt. I did some research and there is a Java exploit called cve-2012-1723.csz (it has other names) that was on my computer causing all kinds of issues. Anything that requires a call on anything that is Java related as coding goes calls to this Malware exploit because it sets itself in the core of the Java code. Now this game shouldn’t be using Java as it’s not written in Java, but that doesn’t mean that when you access anything that requires internet access, i.e. trading post, or whatever, Windows uses like a shell of whatever default internet browser you use to access any web attempt from any running program and Java is enabled in your browser by default and when the internet is accessed, your browser is called, which in turn calls Java which calls that Malware exploit.
I try to keep up on things computer and web related but this exploit was kept hush hush by Oracle (writers of Java) and Microsoft.
The good news is that its easy to get rid of, just disable all Java usage in all your browsers especially Internet Explorer. Goes to the Oracle website and download the latest version of Java but do not install online. Get the offline installation for windows and save it to wherever you save your downloaded items. Uninstall all Java installations. Every one because that exploit will be attached to every one. But first use your Anti Virus scanner to do a complete scan. Make sure your AV is fully updated. It should find and quarantine the exploits if your AV is worth anything. Then uninstall all Java. After uninstalling all Java run some kind of temporary file cleaner to rid you computer of any remaining temp files or cookies you may have related to this exploit or Java. Restart your computer. Reinstall Java using the install you downloaded and your Java should be fine. After doing this my computer has been running a lot smoother, more stable and faster.
By the way, this exploit can be downloaded without you knowing by clicking on a picture in Facebook, Myspace, my daughter got it from Photobucket. It targets social networking and email spams so beware what you click on.
I hope this works for. It did for me for now.

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GW2 Crashing my computer

in Account & Technical Support

Posted by: zerk.9701

zerk.9701

I am having the same problem with GW2 crashing my computer. I have a self built computer running Windows 7 Pro x64. It runs fine for a while but after a couple hours it starts freezing and eventually I get a blue screen.
I have an ATI HD 3300 onboard GPU on an ASUS M4A8T-E MoBo with an AMD Phenom II 965 Quad Core Black Edition processor and 4Gb RAM. The GPU reserves a Gig of that RAM for shared memory.
But in my case the problem isn’t the graphics altho the intense graphics in this game does put a considerable amount of strain on your computer and processor, GPU, etc. But it shouldn’t cause shutdowns, freeze ups, blue screens, etc.
If a GPU is overclocked as mine is (even tho it’s onboard) it should help to not make the computer freeze up or blue screen.
I have noticed that most these freezes and such are related to a driver or some “code” trying to access or attempting to use “interrupts” (as Microsoft calls them) threads and as a precautionary Windows shuts everything down to prevent corruption.
It states in my dumps that it’s a bad read/write error causing it and other times it states its the attempt to interrupt. I did some research and there is a Java exploit called cve-2012-1723.csz (it has other names) that was on my computer causing all kinds of issues. Anything that requires a call on anything that is Java related as coding goes calls to this Malware exploit because it sets itself in the core of the Java code. Now this game shouldn’t be using Java as it’s not written in Java, but that doesn’t mean that when you access anything that requires internet access, i.e. trading post, or whatever, Windows uses like a shell of whatever default internet browser you use to access any web attempt from any running program and Java is enabled in your browser by default and when the internet is accessed, your browser is called, which in turn calls Java which calls that Malware exploit.
I try to keep up on things computer and web related but this exploit was kept hush hush by Oracle (writers of Java) and Microsoft.
The good news is that its easy to get rid of, just disable all Java usage in all your browsers especially Internet Explorer. Goes to the Oracle website and download the latest version of Java but do not install online. Get the offline installation for windows and save it to wherever you save your downloaded items. Uninstall all Java installations. Every one because that exploit will be attached to every one. But first use your Anti Virus scanner to do a complete scan. Make sure your AV is fully updated. It should find and quarantine the exploits if your AV is worth anything. Then uninstall all Java. After uninstalling all Java run some kind of temporary file cleaner to rid you computer of any remaining temp files or cookies you may have related to this exploit or Java. Restart your computer. Reinstall Java using the install you downloaded and your Java should be fine. After doing this my computer has been running a lot smoother, more stable and faster.
By the way, this exploit can be downloaded without you knowing by clicking on a picture in Facebook, Myspace, my daughter got it from Photobucket. It targets social networking and email spams so beware what you click on.
I hope this works for. It did for me for now.

GW2 Crashing my computer

in Account & Technical Support

Posted by: zerk.9701

zerk.9701

So your getting the same error (ntkrnlmp.exe) if not their no need to post here
Thats a long kitten pots to say you have no video card.