GW2 freeze on startup

GW2 freeze on startup

in Account & Technical Support

Posted by: Blimm.5028

Blimm.5028

Since the newest patch I am unable to play due to my client, after leaving the launcher, turning my screen black. Just be4 character selection. You cant ALT+TAB out, only way to get away is using the task manager, where the gw2 entry is labled “untitled” and “not responding”
Ok, some beta graphics-driver build fixed it.
Help

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(edited by Blimm.5028)

GW2 freeze on startup

in Account & Technical Support

Posted by: Nonoe.2406

Nonoe.2406

I am having the same problem, every time I go to load the game, I can log in, but right before the character selection screen, the game freezes. Sometimes, it goes to a partially black screen, other times it will remain a frozen desktop screen with my widgets removed.
The only way to escape this endless freeze is to CTRL+ALT+DEL my way out of it. The task manager will say GW2 is not responding. I am unsure if this is what the forum posts have been referring to as “Black Screen”, but the posted solution to this problem does not work for me.
I have a Radeon HD 6670 graphics card, and am running Windows Vista. Everything is up to date. GW2 has worked fine for me for the past 11 months, and even up to this morning. I did not even turn off my computer—it merely went into sleep mode.
There is another question I had I was hoping someone could answer: On the forums there is also a solution to a similar problem by deleting the .dat file at the GW2 location. I have done this, but all it seems to do is delete all the patches, etc. that I had accumulated thus far. It has been nearly a full year since the game’s release. It will take all night and some of tomorrow before the game is re-patched and hopefully playable. My question: Is this supposed to happen? Did everyone who did this procedure have to wait for the game client to reload everything from scratch? Or did I just delete the wrong file, unknowing of the true problem?
Looking for help to the freezing/black screen problem, possible solutions.

GW2 freeze on startup

in Account & Technical Support

Posted by: dao shi mopotoda.9806

dao shi mopotoda.9806

I got the same problem…. I am able to log in but when I press the ’’play’’ button my screen goes all black. It does not remain black though. I always receive a gw2.exe crash window,

  • Crash <—*
    Assertion: texGenCount <= arrsize(key.texGen)
    File: ..\..\..\Engine\Gr\Dx9\Dx9ShaderCache.cpp(362)
    App: Gw2.exe
    Pid: 4504
    Cmdline:
    BaseAddr: 00400000
    ProgramId: 101
    Build: 22011
    When: 2013-08-08T07:57:55Z 2013-08-08T09:57:55+02:00
    Uptime: 0 days 0:01:55
    Flags: 0

I’ve played the game since BWE1 so this is not a new installation, but I did reinstall gw2 after i started receive all these errors (the one i posted above).

ARENANET PLS HALP! o.o

GW2 freeze on startup

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Posted by: dao shi mopotoda.9806

dao shi mopotoda.9806

Oh and btw, I’m running 2x Nvidia geforce GTX 560ti. I have Windows 64 and everything is up to date.

GW2 freeze on startup

in Account & Technical Support

Posted by: Caedmon.6798

Caedmon.6798

I am having the same problem, every time I go to load the game, I can log in, but right before the character selection screen, the game freezes. Sometimes, it goes to a partially black screen, other times it will remain a frozen desktop screen with my widgets removed.
The only way to escape this endless freeze is to CTRL+ALT+DEL my way out of it. The task manager will say GW2 is not responding. I am unsure if this is what the forum posts have been referring to as “Black Screen”, but the posted solution to this problem does not work for me.
I have a Radeon HD 6670 graphics card, and am running Windows Vista. Everything is up to date. GW2 has worked fine for me for the past 11 months, and even up to this morning. I did not even turn off my computer—it merely went into sleep mode.
There is another question I had I was hoping someone could answer: On the forums there is also a solution to a similar problem by deleting the .dat file at the GW2 location. I have done this, but all it seems to do is delete all the patches, etc. that I had accumulated thus far. It has been nearly a full year since the game’s release. It will take all night and some of tomorrow before the game is re-patched and hopefully playable. My question: Is this supposed to happen? Did everyone who did this procedure have to wait for the game client to reload everything from scratch? Or did I just delete the wrong file, unknowing of the true problem?
Looking for help to the freezing/black screen problem, possible solutions.

The .DAT file holds the patches,wich is located in the games main folder.The Local.Dat file is located in your user settings folder wich holds the Video options etc.I guess youve been mistaken the two perhaps ? Because the first solution would always to be deleting the Local.dat before even trying to remove the .Dat wich is not recommanded anyway..Simply do a -Repair on that file.

GW2 freeze on startup

in Account & Technical Support

Posted by: Nonoe.2406

Nonoe.2406

Thanks ^^; I figured out which one I needed to delete. I did a repair to the launcher, but the problem still persists.

GW2 freeze on startup

in Account & Technical Support

Posted by: Kyllaa.1385

Kyllaa.1385

Dao, you should post your CPU as well, but have you tried running the client with only 1 vid card?