Guild Wars 2

ok i sent a response to Anet support team and this what they said regarding the issue of gw2 client shutting down in Uncategorized fractal (harpies on the jumping platform).

“Hello,

Thank you for bringing this updated information to my attention today. This is a known issue that Arenanet is looking into finding a solution to provide in a future build update. Please follow the forums and official site for any fixes news and any other information related to this issue.

Thanks again for reaching out to us and if you have any other concerns or questions please feel free to let us know.

Regards,
Rudy
NCsoft Technical Support"

This is a promising reply and cant wait for them to fix it.

That is good news on the one hand.
On the other hand it would be a really great idea if such information would be available without the need of sending in a ticket, for example by a list of issues being currently worked on that we as players can check for our particular problem, or a bug simply being acknowledged once as being known and worked on in the threads reporting them :/

PS: I tried to run the game on my previous OS installation (Win XP professional) instead of my current Windows7 64bit install. Even when running the game under a different OS, I had the same crash at the same platform, so it definitely is not a driver issue or something trivial like that.

the game shouldn’t crash at all. Not if it’s designed right. I have a ton of new games (thanks to cyber monday on my pc and none of them crash. GW2 is the ONLY one.
And only during instances. I get various errors too, sometimes memory leak, sometimes the missing animation one.

Wow this is really ridiculous. As I couldn’t even advance one fractal level in 3 days because of this bug, I now went and installed the game on a second PC of mine, which is just barely better than the minimum game requirements. I did a fresh install from the DVDs, it then proceeded to download all the patch files, and then I entered the game to finally do some fractal levelling.

And you know what – even that installation, fresh from DVD on a PC that never ran GW2 before and has zero problems otherwise crashed at the exact same platform again. My normal PC I run the game on and this older PC have NOTHING in common, they have a different chipset on mainboard, a different CPU, different ram, and different grafics cards. There is nothing the one install of GW2 on this older PC has in common with my normal install on my regular PC. They even ran different language versions (I usually play in english but left the new install at the default german setting). So obviously it must be something with my CHARACTER or my ACCOUNT.

Anatolian Turk.4057:

ok i sent a response to Anet support team and this what they said regarding the issue of gw2 client shutting down in Uncategorized fractal (harpies on the jumping platform).

“Hello,

Thank you for bringing this updated information to my attention today. This is a known issue that Arenanet is looking into finding a solution to provide in a future build update. Please follow the forums and official site for any fixes news and any other information related to this issue.

Thanks again for reaching out to us and if you have any other concerns or questions please feel free to let us know.

Regards,
Rudy
NCsoft Technical Support"

This is a promising reply and cant wait for them to fix it.

They can’t even do compensation for the Lost Shores event so forgive me if I don’t believe them saying they are looking into it. Or maybe they ARE looking into it and a fix will be along in 2 months at the rate they fix things.

I think there was a fix for this problem during today update, although it is not listed in patch notes. I was able to get to the top of the stairs in Uncategorized fractal without crashing. You guys should also check it (can do it alone, without a party) and if it is true for you too, then there is no more problem. Thanks to people who reported this bug, who made a ticket, who contacted support until they confirmed the problem and certanly to those who fixed it.

When I had my short conversation with support yesterday, they also told me to check after the upcoming patch if the problem was resolved, and to report back if it was not.

I was pretty disappointed when I read nothing in the patch notes about this bug having been fixed. But if you say it was fixed and just not mentioned, I will enter the game now and start looking for a fractal group again

Just got crash again. So the new update dont fix this issue.
The sad part is , i almost always get this fractal. :S
It makes my feel like a bad person teaming with ppl to do my daily.
Adding single line of code to just ba able to port to party would give so much more options to ppl affected my all kind of DC issues.

Ehh , finger crossed for some quick resolution of this .

PS. Btw you dont need to search for party to test is anything change. Just simply enter FotM alone. No need in flustrating even more ppl.

I just went in to check if it is still happening, and it is
Here is the full report, minus my PC name and IP:

—> Crash <—
Exception: c0000005
Memory at address 00000000 could not be read
App: Gw2.exe
Pid: 2068
Cmdline: -testVerticalFov
BaseAddr: 00400000
ProgramId: 101
Build: 16189
When: 2012-12-05T23:06:42Z 2012-12-06T00:06:42+01:00
Uptime: 0 days 0:02:25
Flags: 0

—> System <—
Name: (MYPCNAME)
IpAddr: (MYIP)
Processors: 2 [GenuineIntel:6:7:6]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 1384MB/ 4095MB 33%
Paged: 4960MB/ 8188MB 60%
Virtual: 2175MB/ 4095MB 53%
Load: 66%
CommitTotal: 3227MB
CommitLimit: 8188MB
CommitPeak: 3537MB
SystemCache: 1541MB
HandleCount: 19507
ProcessCount: 56
ThreadCount: 697

—> Process Memory <—
Private: 1315MB
WorkingSet: 1066MB
PeakWorkingSet: 1142MB
PageFaults: 767230

—> Game Context <—
MapId: 872
Flags: 0×241
ElapsedTime: 00:01:37

—> World State <—
<WorldState BufferCapacity=“44802048” BufferUsed=“5585432” DrawCalls=“362” Fps=“90” EffectLights=“0” ImageMemory=“2646496” Lights=“2” Materials=“143” OcclusionQueriesOccluded=“0” OcclusionQueriesStalled=“0” OcclusionQueriesUnoccluded=“0” Particles=“2039” Submodels=“362” TextureLoadsPending=“0” TextureMemory=“294268516” Triangles=“85437” VerticesSoftwareTransformed=“0” VideoMemoryTotal=“97077412” CameraPos=“-32173, -30022.8, -30477.7” CameraFwd=“-0.658703, 0.533735, 0.530319” MapName=“HFHhw.XPFYM” MapNamespace=“ZWVOY” MapSector=“ztVbY.c+Pnt” MapType=“Instance” MapFloor=“23” MapId=“872” MapTimeOfDay=“1.000000” PlayerFacing=“-0.656473, 0.53647, 0.530323” PlayerPos=“-32551.8, -29715.3, -30133.8” PlayerVelocity=“-163.867, 147.168, -381.543” />

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> Thread 0×2a4 <—

—> Trace <—
Pc:00b0c2c9 Fr:374bfdcc Rt:00b03878 Arg:3c2f2480 374bfdf0 06e970c0 016b57d8
Pc:00b03878 Fr:374bfe00 Rt:00afb514 Arg:3c2f2480 00000014 374bfe34 00412c5c
Pc:00afb514 Fr:374bfe10 Rt:00412c5c Arg:3c2f2480 0970c10c 374bfe70 0000000c
Pc:00412c5c Fr:374bfe34 Rt:0041652f Arg:3c2f2480 00aaf9cf 06e9b948 06e9b520
Pc:0041652f Fr:374bfe7c Rt:00aabcfd Arg:06e9b520 06e9b574 0970c100 00000008
Pc:00aabcfd Fr:374bfeec Rt:00aac059 Arg:075354e5 00000001 02bbbf01 03655560
Pc:00aac059 Fr:374bff24 Rt:00aac12f Arg:00000000 06ea38a0 006689df 00000000
Pc:00aac12f Fr:374bff44 Rt:008bf2fd Arg:06ea38a0 075354bd 00000000 03655560
Pc:008bf2fd Fr:374bff7c Rt:008bf3a5 Arg:00000000 374bff94 7478339a 03655560
Pc:008bf3a5 Fr:374bff88 Rt:7478339a Arg:03655560 374bffd4 76f19ef2 03655560
Pc:7478339a Fr:374bff94 Rt:76f19ef2 Arg:03655560 430c58d8 00000000 00000000
Pc:76f19ef2 Fr:374bffd4 Rt:76f19ec5 Arg:008bf323 03655560 00000000 00000000
Pc:76f19ec5 Fr:374bffec Rt:00000000 Arg:008bf323 03655560 00000000 00000000

—> Thread registers <—
eax=00000000 ebx=23720e24 ecx=00000000 edx=00000001 esi=23720e20 edi=23720df0
eip=00b0c2c9 esp=374bfd34 ebp=374bfdcc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246

ebx-32 23720E04 00000040 0d7e9460 104ab070 3f777778
ebx-16 23720E14 28550cf7 00000010 23720de8 00000000
ebx 0 23720E24 00000000 00000fc1 23720e18 00000000
ebx16 23720E34 00000000 605904f7 87800061 3fc88889
ebx+32 23720E44 c3238cf7 87800084 3f111112 6b2a0cf7
ebx+48 23720E54 87828583 3f800000 928b84f7 c0000064
esi-32 23720E00 00000001 00000040 0d7e9460 104ab070
esi-16 23720E10 3f777778 28550cf7 00000010 23720de8
esi 0 23720E20 00000000 00000000 00000fc1 23720e18
esi16 23720E30 00000000 00000000 605904f7 87800061
esi+32 23720E40 3fc88889 c3238cf7 87800084 3f111112
esi+48 23720E50 6b2a0cf7 87828583 3f800000 928b84f7
edi-32 23720DD0 47800002 3f111112 00000010 23720da8
edi-16 23720DE0 00000000 00000000 00000030 23720dd8
edi 0 23720DF0 0144b838 0000000c 23720e20 00000001
edi16 23720E00 00000001 00000040 0d7e9460 104ab070
edi+32 23720E10 3f777778 28550cf7 00000010 23720de8
edi+48 23720E20 00000000 00000000 00000fc1 23720e18

—> Code <—
00B0C2A9 00c081f9 000000c0 751285c0 790725ff ……..u…y.%.
00B0C2B9 ffff00eb 09a1d809 2a01eb02 33c08b0e ……..*…3…
00B0C2C9 8b118b52 28508d85 74ffffff 50ffd283 …R(P..t…P…
00B0C2D9 c6043bf3 75c15e5b 8b4f188b 018b4010 ..;.u.^[.O….. 00B0C2E9 8d55f452 ffd0d940 04d900d9 4008d9c1 .U.R...….@…
00B0C2F9 decad9c2 decbd9c9 dec2dcc8 dec1d95d ……………]

Second part, as forum would not let me post all the report in one post:

—> Stack <—
374BFD34 236993ac 00000014 236993c0 bf7e1047 ..i#……i#G.~.
374BFD44 bdef67a1 bd1997fb c6e2e512 3dfb6bb8 .g………..k.=
374BFD54 bf71ebda be9b354a c6f21c4c 00000000 ..q.J5..L…….
374BFD64 be9c6422 3f73c3e0 c6fe8932 492932ca “d….s?2….2)I
374BFD74 374bfd88 00b18879 00000001 3def67a1 ..K7y……..g.=
374BFD84 3f71ebda 3e9c6422 44501f3f c6fc33ad ..q?”d.>?.PD.3..
374BFD94 c6eabeca c6eb6b59 c6e2e6be c6f229d3 ….Yk…….)..
374BFDA4 c6fe8d91 00000000 c6e2e512 c6f21c4c …………L…
374BFDB4 c6fe8932 00000000 403198f5 c6e2e512 2………1@….
374BFDC4 c6f21c4c c6fe8932 374bfe00 00b03878 L…2…..K7x8..
374BFDD4 3c2f2480 374bfdf0 06e970c0 016b57d8 .$/<..K7.p…Wk.
374BFDE4 c6fe400d c6e8346c c6ebc607 c6fb5a0f ...l4.......Z.. 374BFDF4 c6ea8da5 c6ee1b67 3f5f66f3 374bfe10 ....g....f_?..K7 374BFE04 00afb514 3c2f2480 00000014 374bfe34 .....$/<....4.K7 374BFE14 00412c5c 3c2f2480 0970c10c 374bfe70 \,A..$/<..p.p.K7 374BFE24 0000000c 3c2f2480 3ca3d70a 3ca3d70a .....$/<...<...< 374BFE34 374bfe7c 0041652f 3c2f2480 00aaf9cf |.K7/eA..$/<.... 374BFE44 06e9b948 06e9b520 06e9b554 00000002 H... ...T....... 374BFE54 00000002 00000008 374bfe78 06e9b948 ........x.K7H... 374BFE64 00000001 06e9b520 06e9b844 0970c10c .... ...D.....p. 374BFE74 06e9b56d 00000000 374bfeec 00aabcfd m.........K7.... 374BFE84 06e9b520 06e9b574 0970c100 00000008 ...t.....p..... 374BFE94 374bfec0 06e9b948 00000001 02bbbf01 ..K7H........... 374BFEA4 03655560 00000000 75fe31e7 07515d9a `Ue......1.u.]Q. 374BFEB4 00000001 03f1ad5e 00000021 00000014 ....^...!....... 374BFEC4 00000000 00000000 00000001 03655560 ............`Ue. 374BFED4 02bbbf01 00000001 731b270c 56978399 .........'.s...V 374BFEE4 00000000 0753552d 374bff24 00aac059 ....-US.$.K7Y... 374BFEF4 075354e5 00000001 02bbbf01 03655560 .TS.........`Ue. 374BFF04 00000001 c0000005 374bfef4 374bf8f8 ..........K7..K7 374BFF14 374bff6c 008bf460 314e20c9 00000000 l.K7`.... N1.... 374BFF24 374bff44 00aac12f 00000000 06ea38a0 D.K7/........8.. 374BFF34 006689df 00000000 03655560 00000000 ..f.....`Ue..... 374BFF44 374bff7c 008bf2fd 06ea38a0 075354bd |.K7.....8...TS. 374BFF54 00000000 03655560 03655560 374bff50 ....`Ue.`Ue.P.K7 374BFF64 374bff50 374bffc4 374bffc4 008bf460 P.K7..K7..K7`... 374BFF74 314ede41 00000000 374bff88 008bf3a5 A.N1......K7.... 374BFF84 00000000 374bff94 7478339a 03655560 ......K7.3xt`Ue. 374BFF94 374bffd4 76f19ef2 03655560 430c58d8 ..K7...v`Ue..X.C 374BFFA4 00000000 00000000 03655560 00000000 ........`Ue..... 374BFFB4 00000000 00000000 374bffa0 00000000 ..........K7.... 374BFFC4 ffffffff 76f571d5 02b7623c 00000000 .....q.v<b...... 374BFFD4 374bffec 76f19ec5 008bf323 03655560 ..K7...v#...`Ue. 374BFFE4 00000000 00000000 00000000 00000000 ................ 374BFFF4 008bf323 03655560 00000000 00000000 #...`Ue......... 374C0004 00002000 374c0124 374c2000 00000000 . ..$.L7. L7.... 374C0014 00000000 374c0000 00000000 00000000 ......L7........ 374C0024 374c0000 3c520000 00000004 00008000 ..L7..R<........ 374C0034 0000000e 00000000 00000000 00000000 ................ 374C0044 00000000 00000004 374c0020 00000000 ........ .L7.... 374C0054 00000000 00000008 374c0020 00000000 ........ .L7.... 374C0064 00000000 00000010 374c0020 00000000 ........ .L7.... 374C0074 00000000 00000020 374c0020 00000000 .... ... .L7.... 374C0084 00000000 00000040 374c0020 00000000 ....… .L7….
374C0094 00000000 00000080 374c0020 00000000 …….. .L7….
374C00A4 00010000 00000100 374c0020 00000000 …….. .L7….
374C00B4 00000000 00000200 374c0020 00000000 …….. .L7….
374C00C4 00000000 00000400 374c0020 00000000 …….. .L7….
374C00D4 00000000 00000800 374c0020 00000000 …….. .L7….
374C00E4 00000000 00001000 374c0020 00000000 …….. .L7….
374C00F4 00000000 00002000 374c0020 00000000 ….. .. .L7….
374C0104 00000000 00004000 374c0020 00000000 …..@.. .L7….
374C0114 00000000 00008000 374c0020 00000000 …….. .L7….
374C0124 00000000 00000000 00000000 00000000 …………….

And third part:

—> Error Logs <—
that name. Linking to root instead
Model ‘0×0052b1’: Can’t link child ‘0×00ced3’ to parent bone ‘mouth’, there’s no bone with that name. Linking to root instead
Mem Arena ‘Environment’ capacity exceeded. Attempted alloc category: ‘Prop Packfile’ Size: 30168
Model ‘0×0052b9’: Can’t link child ‘0×00ced3’ to parent bone ‘mouth’, there’s no bone with that name. Linking to root instead
Model ‘0×0052b1’: Can’t link child ‘0×00ced3’ to parent bone ‘mouth’, there’s no bone with that name. Linking to root instead
Model ‘0×0052cd’: Can’t unlink child ‘0×00ced3’ from parent bone ‘mouth’, there’s no bone with that name.
Model ‘0×0052b9’: Can’t unlink child ‘0×00ced3’ from parent bone ‘mouth’, there’s no bone with that name.
Model ‘0×0052b1’: Can’t unlink child ‘0×00ced3’ from parent bone ‘mouth’, there’s no bone with that name.
Mem Arena ‘Collision’ capacity exceeded. Attempted alloc category: ‘Collide Havok’ Size: 524288
Map load hang on STATE_MODELS_STREAM detected: MapId: -1, Position: (-16657.021484, -22402.382813, -365.220856), Completion: 0.000000
Map load hang on STATE_MODELS_STREAM detected: MapId: -1, Position: (-3510.731934, -1552.176514, -22109.855469), Completion: 0.000000
Map load hang on STATE_MODELS_STREAM detected: MapId: -1, Position: (-32281.199219, -30013.900391, -29408.941406), Completion: 0.000000
Model ‘0×00614e’: UnlinkModel called on CModel without LinkComponent
Texture missing mip chain: 0×0265ff
Texture missing mip chain: 0×026605
Texture missing mip chain: 0×026606
Texture missing mip chain: 0×026602
Texture missing mip chain: 0×026604
Texture missing mip chain: 0×026603
Model ‘0×0079ea’: Can’t link child ‘0×00cf79’ to parent bone ‘fxtip’, there’s no bone with that name. Linking to root instead
Texture missing mip chain: 0×026601
Texture missing mip chain: 0×026600
Model ‘0×00614e’: Missing anim or fallbacks: wgukneel
Model ‘0×0079ea’: Can’t unlink child ‘0×00cf79’ from parent bone ‘fxtip’, there’s no bone with that name.
Model ‘0×00e5e2’: Missing anim or fallbacks: castc

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×0e22
Version = 9.18.0013.0697
Description = NVIDIA GeForce GTX 460
Compat = 0×00100800
VidMem = 2769 MB

PS: I disabled the commandline “testVerticalFov” and tried again and crashed again, so that commandlineoption was not the cause.

PPS: If needed I can also supply reports from the same PC running WindowsXP instead of Windows7, and from a different PC with completely different hardware, on which the same error also occurs on a fresh game installation.

I’m interested in that solution. I tested the vertical fov before fractals came out and I’m not sure I ever removed that line. Going to check this out.

Sorry, I added this as PS to my third post before seeing the question.
It is the same with the commandline disabled.

Please also check my PPS: I get the same error on this PC with Windows7 64bit and on WindowsXP professional, AND on a different PC with totally different hardware (literally no part is the same) on Windows7. Also that other PC never had the commandline to start with, I only installed GW2 a few days ago on that machine because I wanted to advance my fractal level.

I have attached the crashreport with the commandline disabled (this PC, Win7) here.

I attached a text version of my crash report as well.

I was trying to run fractals and this fractal came up once and since I knew of this crash I asked them to 4 man it. After they beat the final boss the final cut scene didn’t go off and we weren’t able to finish the fractal. Since it appeared we were stuck my team wiped and I tried to respawn at the final check point. I assumed this would crash my system but it DIDN’T. At that point I went back to the beginning and tried to the first jumps manually (in the same instance) and it was fine. Of course this only worked after the final boss was defeated but it does show a situation where my system doesn’t crash in this situation (when it normally does). This tells me this bug that causes crashes might only be a result of one of the early events in the fractal and it doesn’t happen after that event is done.

Hopefully this helps.

Sorry for the late reply, here is my bug report.
Btw please note that this problem is persistant on both my laptop and PC and this is just the error note of my laptop.

Edited post completely. I have found the source of the crashes for you, Arenanet

Today I read about someone else who crashes not only on one PC, but also two different PCs like me. This reassured me in my assumption that the crash was unrelated to any configuration/hardware issues on the user side, but rather related to either the account, or the character. I then checked another character of mine, and it did NOT crash. So I assumed that the bug was character specific. I then proceeded to make a post stating that my one char crashes and another of my chars does not, while nothing else has changed. But then I remembered one thing did actually change between the last crash and my attempt with another character today:

I was running the caudecus dungeon path 2 last night. When we came to a step in which we had to place 5 barrels into 5 red circles, I told my group I cannot see any circles. It was then, that I realized that for some reason the AOE effect circles were turned off in my settings, although I do not remember having turned them off.

So I went back to fractals and entered with my main char, to see if the changed option setting might be the cause of the crash – and it is! With the AOE circles enabled, my main character now could jump past the platform for the very first time!

To be absolutely 100% sure that this is REALLY the reason for the crash, I jumped back and forth from this platform twice, and then disabled the AOE effect circles in the option on the spot. Then I jumped again – and poof, crashed.

I have uploaded a video (filmed from my pc monitor with my digicam) to my youtube account:

Hey Shikigami,

I too realised when the crash happend on both my machines that it had to do with something else then the system. You seem to have a valid point since I too have turned off the AoE effect (well the game did that for me without me asking it)
I will test your theory and give you feedback on it!

Confirmed, this solved the problem indeed.
I will make sure to notify people who in the future might still be suffering from this problem.

Now to finally venture into the Fractals of Mist.

omg i just try it , works!!!

thank you Shikigami

I can also confirm that re enabling the aoe circles does indeed resolve the issue. Nice one Anet, Some nice coding there. I think some sort of compensation for time wasted by your customers. Kudos Shikigami!

I, too can confirm that enabling the AoE effects fixed my issue as well. Kind of weird that would mess it up though. But at least I can finally play that fractal without telling my party that I may crash. Managed to get up to level 10 with only seeing it 5 times at least.

I too, can confirm enabling the AoE effects fixes the issue.

I think I turned it off during the initial Karka event/weekend due to lag. And never turned it back on until now.

I had the same exact issue in Fractals. Had so much trouble. But i´m glad i found a fix. Ty whoever figured it out!

I can confirm that too. With AoE disabled, I kept getting disconected in the same point while jumping in the start of the map. Enabling AoE fixed it.
Many thanks to Shikigami and less thanks to Anet tech guys…

Also crashes for me in this spot with AoE circles disabled. Do you know if the setting can disable itself sometimes? Cuz I happen to crash in fractals a lot, especially @ Jade Maw..

thankyou thankyou thankyou!