Guild Wars 2

Hello,

Ever since the Queens Jubilee update my GW2.exe has been crashing alot more than usual. I understand sometimes in large areas full of other players will cause a crash but it happens when im out in PvE and nobody else is around. Everytime iv crashed I sent in a report. Any way to solve this issue?

Thank you,
Paul

Im gonna bump my thread in hopes somebody can help me, or point me in the right direction to talk to tech support about the many crash reports iv sent in.

Well, we can’t really see what’s going on cause we can’t see the report.

Can you post it here?

How would I pull up my crash reports iv sent in?

Well here is my crash report.

• Crash <—*
  Out of Memory: arena=Environment, cat=Prop Packfile, allocBytes=8686244, arenaBytes=121585000, fallbackBytes=12500552, align=0 ,
  App: Gw2.exe
  Pid: 3216
  Cmdline:
  BaseAddr: 00400000
  ProgramId: 101
  Build: 23244
  When: 2013-09-08T20:09:54Z 2013-09-08T16:09:54-04:00
  Uptime: 0 days 0:47:29
  Flags: 0

Though, while talking to people in game it may be crashing because I have firefox with about 40+ tabs, itunes and steam running with the game.

Some issues iv noticed is sound and music taking 10 to 20 seconds to load after I enter a area, invisible monsters in loading areas and people in pink default armor in newly loaded areas. Also may be due to firefox and itunes. Hopefully the error reported posted above (same as all the ones iv sent in) and what iv just stated about what is running with the game can help make a fix for this. If you need my spec on my computer just let me know and ill post them.

How much system memory do you have?

God Of Fissures.8627:

How much system memory do you have?

Here have all the info on my computer:

Operating System
Windows Vista Home Basic 32-bit SP2
CPU
AMD Athlon II X2 250
Regor 45nm Technology
RAM
4.00GB Dual-Channel DDR2 @ 334MHz (5-5-5-15)
Motherboard
MSI K9N6PGM2-V2 (MS-7309) (CPU1)
Graphics
1950w (1366×768@60Hz)
1024MB NVIDIA GeForce 9500 GT (MSI)
Hard Drives
466GB Western Digital WDC WD50 00AAKS-00H2B SCSI Disk Device (SATA)
iOmega 1 Terabyte External Hard-drive (I have GW2 installed on this)
Optical Drives
ATAPI iHAS124 A SCSI CdRom Device
Audio
Realtek High Definition Audio

Well there are a few problems here.

1) You are running an obsolete operating system. I highly suggest upgrading to Windows 7. Windows Vista consumes WAY too much memory, which is part of your problem.

2) You have only 4GB of memory. If you upgraded to 6GB or even 8GB, I can almost guarantee that this “out of memory” error would go away.

In short, you need a computer upgrade

God Of Fissures.8627:

2) You have only 4GB of memory. If you upgraded to 6GB or even 8GB, I can almost guarantee that this “out of memory” error would go away.

16gb ram and same prob with those kind of client crashes. So it will not rly fix it.

Thorwyn.8469:

God Of Fissures.8627:

2) You have only 4GB of memory. If you upgraded to 6GB or even 8GB, I can almost guarantee that this “out of memory” error would go away.

16gb ram and same prob with those kind of client crashes. So it will not rly fix it.

God Of Fissures.8627:

Well there are a few problems here.

1) You are running an obsolete operating system. I highly suggest upgrading to Windows 7. Windows Vista consumes WAY too much memory, which is part of your problem.

2) You have only 4GB of memory. If you upgraded to 6GB or even 8GB, I can almost guarantee that this “out of memory” error would go away.

In short, you need a computer upgrade

You need a 64bit operating system to even use 4GB of memory. You’re 32-bit windows system is only really using around 3.2GB. You are memory limited. New OS(must be 64-bit) and some extra ram would go a LONG way.

So what should I now? I didnt have issues like this before. It just recently started happening. It may take awhile fore me to get the money to buy a new OS and some more RAM.

I keep getting this error message, (Code=7:11:3:191:101). Over, and over, I am also getting in game server side lag.

Client keeps randomly crashing lately (when there are many players, loading screen, opening hero panel or whatever else)
It happens atleast once to three times per day.. poping that window to send the report.

Put an example of a full crash report in the attachment

—> Crash <—
Assertion: index < m_count
File: p:\code\arena\core\Collections/Array.h(566)
App: Gw2.exe
Pid: 5092
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 23244
When: 2013-09-09T21:19:25Z 2013-09-09T23:19:25+02:00
Uptime: 0 days 0:22:49
Flags: 0

—> Crash <—
Assertion: index < m_count
File: p:\code\arena\core\Collections/Array.h(566)
App: Gw2.exe
Pid: 4976
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 23244
When: 2013-09-09T22:36:34Z 2013-09-10T00:36:34+02:00
Uptime: 0 days 1:16:56
Flags: 0

PC CONFIG
CPU: Intel® Core™ i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz
Memory: 8GB RAM
GPU: AMD Radeon HD 6800 Series
Windows 7 64-bit

If any additional info is needed, do tell.
tyvm

Paul Demonico.3276:

So what should I now? I didnt have issues like this before. It just recently started happening. It may take awhile fore me to get the money to buy a new OS and some more RAM.

I recommend freeing up some memory. Firefox with that many tabs open is probably hitting 500 – 600 Meg by itself. Itunes is a RAM hog – last I checked anyway. Your OS alone is probably using 700 – 800 Meg (32 bit Windows 7 uses less). Depending on which antivirus software you are using – there goes another 300 – 500 Meg.

So…I’m estimating roughly 1.7 Gig is in use before even running this game (not counting Itunes AND whatever other programs you have running at startup).

That leaves approximately 1.6 Gig of free RAM to run Guild Wars 2. If your settings are set to high, then you will easily exceed this.

Here are some things you can do:

1. Use MSCONFIG to disable all unneeded startup programs:

http://www.netsquirrel.com/msconfig/msconfig_vista.html

2. Switch to a different Antivirus program. ONE reason I use Avast (free) is because it uses the least amount of memory of any AV I’ve tried (around 35 Meg to 50 Meg).

3. Stop using Itunes while playing and close a lot of tabs in Firefox.

4. Lower your graphics settings in the game.

Other than that, your only decent options are to get a 64 bit OS and add more RAM.

abomally.2694:

Paul Demonico.3276:

So what should I now? I didnt have issues like this before. It just recently started happening. It may take awhile fore me to get the money to buy a new OS and some more RAM.

I recommend freeing up some memory. Firefox with that many tabs open is probably hitting 500 – 600 Meg by itself. Itunes is a RAM hog – last I checked anyway. Your OS alone is probably using 700 – 800 Meg (32 bit Windows 7 uses less). Depending on which antivirus software you are using – there goes another 300 – 500 Meg.

So…I’m estimating roughly 1.7 Gig is in use before even running this game (not counting Itunes AND whatever other programs you have running at startup).

That leaves approximately 1.6 Gig of free RAM to run Guild Wars 2. If your settings are set to high, then you will easily exceed this.

Here are some things you can do:

1. Use MSCONFIG to disable all unneeded startup programs:

http://www.netsquirrel.com/msconfig/msconfig_vista.html

2. Switch to a different Antivirus program. ONE reason I use Avast (free) is because it uses the least amount of memory of any AV I’ve tried (around 35 Meg to 50 Meg).

3. Stop using Itunes while playing and close a lot of tabs in Firefox.

4. Lower your graphics settings in the game.

Other than that, your only decent options are to get a 64 bit OS and add more RAM.

My graphics can only go up to medium anyway, iv tired lowering things in the high are like animation but it didnt help. I have closed firefox and itunes while playing and iv noticed these crashes happen still but it takes longer between them. My anti-virus software is Malewarebytes and Microsoft Security. I dont see Malewarebytes on unless I open it, Microsoft Security is though and I dont know how to turn it off, how much memory does that take up?

Regardless alot of people are saying that people with more RAM than me are also experiencing this issues. I dont check the forums often so I dont know how true that is but atleast im not the only one…

I don’t know how much RAM MS Security uses.

See, the thing is, it doesn’t matter (beyond 4 Gig) how much memory you have if your OS is only 32 bit – that’s all a 32 bit operating system can use (some is reserved for system resouces).

On a 32 bit OS, programs are restricted to 2 Gig + the system, which can use up to 2 Gig. Once a program breaks that 2 Gig barrier it will crash with “out of memory”. You can modify the boot.ini file and add the 3 Gig switch; which will change the memory configuration to 1 Gig system + 3 Gig application:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=9583842&linkID=9240617

To see your memory usage at any time, just press CTRL-ALT-DEL and open Task Manager. It will be displayed at the bottom.