Game Keeps Crashing to Desktop

Game Keeps Crashing to Desktop

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Posted by: Who is Austin Bard.7384

Who is Austin Bard.7384

Starting out system specs are.

FX-8150

Asus Sabertooth 990FX

16GB of RAM

Samsung SSD 128GB PRO 840 (OS)

Game is installed on another SSD

(Not RAIDed or anything)

G-Card is a Sapphire 6950 2GB edition

1000w PSU


What ive done already to fix this

-Opened all ports ( i believe this fixed my connectivity issue as i dont lose connection anymore)

-Installed Hotfixs on this website for the FX series processors

-redownloaded the game

-tried launching outside of steam

-changing sound setting to “most stable” and “lowest quality”

Now the issue is, sometimes it is six hours sometimes 3 minutes no telling, the game will crash to desktop. (no system freeze up)

After i just relaunch the game and keep playing. Then it will crash again, (maybe it just happens randomly)

I have no problems with any other games i play

I launch the game through Steam

My system is MORE than capable of handling this game. It just crashes with errors, same one all the time (will post when i get the code again)

something along the lines of AIachievement widget, cannot link child to parent

Same one everytime, i dont want this to ruin the game for me and im hoping that it is just a bug with the game. As i bought the game for a friend and he runs it perfectly never had a crash. He has a Phenom II x4 965

the system is not overclocked at all. I dont know if this game is not optimized for 8 cores, or what but this is really bumming me out, i know it is free to play which also means less $$$ in Arenanets pocket so i dont know if they are less up to date on their bugs and patches as they should be.

Please help, i’m so confused (this was also on a 10day fresh install of Windows)

64bit windows 7

-

Game Keeps Crashing to Desktop

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Posted by: Tiderus.3861

Tiderus.3861

I have been getting the same issue lately, and it has been occurring more often. It is starting to get more annoying and I have a similar specs to you as well.

Game Keeps Crashing to Desktop

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Posted by: Who is Austin Bard.7384

Who is Austin Bard.7384

Hmm, well what specs? im assuming you might have an intel quad core with ht, or AMD 8350? and 16gb of ram, nevertheless. i find the game amazing. But im determined to get down to this issue. As you and i (i assume from what you said) have more than enough horsepower to run this system. And im hoping it is just a bug, or that they come out with a fix for this, as i dont like to think that my components are damaged.

Game Keeps Crashing to Desktop

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Posted by: Who is Austin Bard.7384

Who is Austin Bard.7384

This is my most common error log, not sure if you have the same but this is mine

—> Crash <—
Assertion: categoryDef
File: ..\..\..\Game\Ui\Widgets\Alert\RewardProgress\AlAlertAchievement.cpp(297)
App: Gw2.exe
Pid: 3004
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 16581
When: 2013-02-01T01:53:59Z 2013-01-31T20:53:59-05:00
Uptime: 0 days 0:41:02
Flags: 0

—> System <—
Name: AUSTINBARD-PC
IpAddr: 192.168.254.40
Processors: 8 [AuthenticAMD:15:1:2]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 12264MB/16329MB 75%
Paged: 11651MB/16327MB 71%
Virtual: 2085MB/ 4095MB 50%
Load: 24%
CommitTotal: 4675MB
CommitLimit: 16327MB
CommitPeak: 5207MB
SystemCache: 3033MB
HandleCount: 25070
ProcessCount: 69
ThreadCount: 970

—> Process Memory <—
Private: 1589MB
WorkingSet: 1472MB
PeakWorkingSet: 1571MB
PageFaults: 3454621

—> Game Context <—
MapId: 28
Flags: 0×241
ElapsedTime: 00:04:00

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> Error Logs <—
el ‘0×03ac9f’: Missing anim or fallbacks: ugmturn l
Model ‘0×006186’: Missing anim or fallbacks: ugtalrtrunf
Model ‘0×010663’: UnlinkModel called on CModel without LinkComponent
Model ‘0×00f249’: Can’t link child ‘0×00df68’ to parent bone ‘root’, there’s no bone with that name. Linking to root instead
Model ‘0×00f249’: Can’t unlink child ‘0×00df68’ from parent bone ‘root’, there’s no bone with that name.
Model ‘0×004d7e’: Missing anim or fallbacks: ugtidlerunf
Model ‘0×019f85’: Can’t link child ‘0×00df47’ to parent bone ‘aura’, there’s no bone with that name. Linking to root instead
Model ‘0×00f557’: Can’t link child ‘0×00ce57’ to parent bone ‘aura’, there’s no bone with that name. Linking to root instead
Model ‘0×00f88f’: Can’t link child ‘0×00df68’ to parent bone ‘root’, there’s no bone with that name. Linking to root instead
Model ‘0×00f88f’: Can’t link child ‘0×00df9a’ to parent bone ‘root’, there’s no bone with that name. Linking to root instead
Model ‘0×00f88f’: Can’t unlink child ‘0×00df68’ from parent bone ‘root’, there’s no bone with that name.
Model ‘0×019f85’: Can’t unlink child ‘0×00df47’ from parent bone ‘aura’, there’s no bone with that name.
Model ‘0×00f88f’: Can’t unlink child ‘0×00df9a’ from parent bone ‘root’, there’s no bone with that name.
Model ‘0×00f557’: Can’t unlink child ‘0×00ce57’ from parent bone ‘aura’, there’s no bone with that name.
Model ‘0×004d7e’: Missing anim or fallbacks: ugtidlerunf
Model ‘0×00f88f’: Can’t link child ‘0×00df68’ to parent bone ‘root’, there’s no bone with that name. Linking to root instead
Model ‘0×00f88f’: Can’t unlink child ‘0×00df68’ from parent bone ‘root’, there’s no bone with that name.
Model ‘0×00633d’: Missing anim or fallbacks: instant
Model ‘0×00633d’: UnlinkModel called on CModel without LinkComponent
Model ‘0×00f88f’: Can’t link child ‘0×00df9a’ to parent bone ‘root’, there’s no bone with that name. Linking to root instead
Model ‘0×00f88f’: Can’t unlink child ‘0×00df9a’ from parent bone ‘root’, there’s no bone with that name.

—> DirectX Device Info <—
VendorId = 0×1002
DeviceId = 0×6719
Version = 8.17.0010.1172
Description = AMD Radeon HD 6900 Series
Compat = 0×00000000
VidMem = 1743 MB

Game Keeps Crashing to Desktop

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Posted by: Megido.9456

Megido.9456

Well dont bother with looking for a fix. They just come and go with patches and thats all. From last 3-4 patches me and few of my friends have freezes (random ones) when using chat or changing chat from /p to /g for example. Its random and you can just task and close the game. Support here have no idea what are they doing so i would not count for their help.

Game Keeps Crashing to Desktop

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Posted by: Tiderus.3861

Tiderus.3861

Well dont bother with looking for a fix. They just come and go with patches and thats all. From last 3-4 patches me and few of my friends have freezes (random ones) when using chat or changing chat from /p to /g for example. Its random and you can just task and close the game. Support here have no idea what are they doing so i would not count for their help.

Well then that is a shame then. I mean I love the game, just getting tired of it crashing randomly.

Game Keeps Crashing to Desktop

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Posted by: Who is Austin Bard.7384

Who is Austin Bard.7384

I just crashed in the middle of my story line, if nothing else. Can someone at least confirm and tell me that it is not my system, this is an amazing game and i hate to be demotivated to play it.

Game Keeps Crashing to Desktop

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Posted by: Megido.9456

Megido.9456

Not possible. Its 99% the game problem or conflict of drivers that is 99% seen only in this game. But no you cant say its not hardware. I suggest running smtn like memtest for 12+h same as prime95 for 12h+. You should be pretty confident that your cpu,ram,motherboard is ok then. If you dont need to hard reset after crashes etc or you can task and close a freez its probly just a game or drivers.

Game Keeps Crashing to Desktop

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Posted by: Eye Smoke Drugz.1294

Eye Smoke Drugz.1294

These forums are so useless , Ive been on here for about 3 hours looking for a solution to my crashes. IS THERE ANYONE THERE THAT COULD PLEASE HELP ME . I just bought this game and i cant even play it…. my problem is that everytime i select my character i am able to run around for a bit (sometimes if it even loads) and then it just crashes idk what to do anymore maybe i should just get a refund huh

Game Keeps Crashing to Desktop

in Account & Technical Support

Posted by: kirito.4138

kirito.4138

These forums are so useless , Ive been on here for about 3 hours looking for a solution to my crashes. IS THERE ANYONE THERE THAT COULD PLEASE HELP ME . I just bought this game and i cant even play it…. my problem is that everytime i select my character i am able to run around for a bit (sometimes if it even loads) and then it just crashes idk what to do anymore maybe i should just get a refund huh

Probably should open your own thread and provide system details and error logs if you want better help.
See Part 5.1 here for general troubleshooting starter tips

http://www.twitch.tv/kirito4138
The only exclusive skyhammer stream

Game Keeps Crashing to Desktop

in Account & Technical Support

Posted by: Brice.6803

Brice.6803

im having a similar problem, crashes and freezes when i go into a city or certain areas,usually ones with a lot of npc interaction, didnt have the problem until about 3 weeks ago suddenly woke up one morning and it was happening. no error codes, can we confirm that it has something to do with the patches?

Game Keeps Crashing to Desktop

in Account & Technical Support

Posted by: Iaiin.4512

Iaiin.4512

Anyone found a fix ? I’m having the same problem.

—> Crash <—*
Assertion: categoryDef
File: ..\..\..\Game\Ui\Widgets\Alert\RewardProgress\AlAlertAchievement.cpp(297)
App: Gw2.exe
Pid: 1908
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 16700
When: 2013-02-15T02:40:00Z 2013-02-14T18:40:00-08:00
Uptime: 0 days 0:24:11
Flags: 0