Guild Wars 2

I digitally bought Guild Wars 2 today and started playing as soon as the game was finished downloading. I created a character and hardly got into the game before it disconnected me with error 7. It continued to do this every 5-10 minutes I played the game, although sometimes the time ranged further, so that at times I was able to play up to a half-hour before disconnecting. I’ve done everything on the support page to try to fix this, but the problem persists. Sometimes the game even disconnects me instantly, bringing me back to the character select screen most of the time, although at some point it would keep logging me out altogether. Many people seem to be having this problem, but other than trying what support offers for help, there seems to be no solution. I’ve speculated that it kicks me off because my server has a high population, but this probably isn’t the issue due to the overflow server solution that the game has. I enjoy the game, but I can’t continue to play like this. Please help, and thank you.

I have the exact same issue but it didn’t initially happen for me. I was able to play well for the first week or so. But now it’s unplayable and very annoying. I get so angry at the game. My friends in other states are playing online with me and have no problems on the same server so I know it’s not the server load or areas I am in since I am with them. I have done all the items support suggested to no avail. They really need to fix this as it is ruining the game for many.

Are either of you running battleping or any other type of tunnelling software to help ping performance?

If so have you tried not running it and seeing what happens?

Having the same issue

I’m not sure what battleping is actually, but I can assure you that I’m not running it. Apparently this problem is much more widescale than I thought, and the reason that I couldn’t find forums on it is because they are mostly posted on the tech support forum page. Nonetheless I would like to get this problem resolved, as I enjoy the game and would like to play with my friends.

I should also note that I’m not running any battleping alternatives. Also, unlike some people, this problem is not specific to a region of the game. I’ve created different characters to see whether it was the starting location of the Sylvari that had the issue, but I was disconnected as a human as well.

Argh! not again :@ …

Ok seeing this got moved to the tech.forum… i will repeat my response…

Please give as many details you can:
- hardware specs
- operating system
- any virus scanner/guards
- any software/hardware firewalls
- ISP (internet service provider)
- the state of your homenetwork, connected to a router or directly to the modem, using Wifi or direct cable, etc… a ‘campus’ network classifies as a network, but details can obviously not be given, but it be nice to know if this is the case.

- It be nice to know if you run the game in default settings or otherwise as well…

- Perhaps it even be good to know what ‘state’ you are in, I don’t know if it’s possible but if all the things happen in the same ‘state’ the problem might be ISP-network related.

- is there anything prior to the ‘kick’ that you notice? any sounds or bleeps from your computer, or even observable glitches in the game?

That’s about all the details i can think of, please do supply them as those working on this issue need as many details as possible to hopefully find a commen thing between all those suffering from this issue, to then try and solve it…

I run an identical computer to my brothers, and his guild wars 2 gaming experience has been flawless (no connection errors of any sort). He uses the same internet as me, so I don’t believe it could be an ISP or a state problem. I’ve turned Firewalls off and on, and I use Norton, though I’ve tried uninstalling it already (as I said, I’ve already tried the support suggestions). Also, I use identical security as my brother, and as I said, his works and mine doesn’t. In fact, the only difference I can think of between my brother’s case and I (other than the fact that his works and mine doesn’t) is that I turned up my graphics, but this isn’t the issue either because I’ve tried to turn mine down to the same level as his. There is nothing prior to the kick, except that for a moment everything stops moving as if I’ve been disconnected (avatars stand still, animations and audio sounds repeat themselves, etc). If you still want me to give my computer details, I can, but as far as I can tell this can’t be the issue.

If sounds are looping and the video freezes then it certainly points to a hardware issue as a possibility in my mind so yes the specs would help.

Sorry, I may have mislead you. The same looping occurs if you were to play any online game and turn off the router. That specific event has nothing to do with hardware. I don’t think the issue has anything to do with hardware at all, actually, as my hardware is identical to my brother’s and he doesn’t have any issues with Guild Wars 2.

I’m really going to have to agree with others on this and say that the problem is most likely on GW2’s end and that it has nothing to do with computers or security systems. It appears that this problem started to occur since the last patch, which implies that part of the update is bugged and that this bug is effecting various accounts. Because of this, I don’t believe that there is much we can do except post our problem on forums and wait for a patch that’ll fix the last one.

Heya Capitol, i just read a post in the tech forum labeled ‘game crashes every 10min’ or so, it has a reply by ArenaNet, which is to include a gameadvisor (some program) report in the OP, the link to it is provide in that post. While it may be no direct fix, i am fairly sure those at ArenaNet can use those reports to better identify the problem… it may be an idea to send on in as well by including it in the OP as to provide Anet with more intel.

I’m unfortunatly no computer expert, but from experience with hanging around bug/suggestion/feedback sections on forums i do know which questions get asked first by those that do have experience, and sometimes remember some fixes for certain issues. Hence me asking them, so those with the experience already have all the basic stuff cleared … i do hope your (and loads of others) have this issue resolved realy soon, hang in there, GW2 is worth it … and do send in that report, the more info the faster it may be resolved

ran into the link in one of the other threads i was checking up on, http://us.ncsoft.com/gameadvisor/ saves you some time having to find it yourself

Thank you Arghore, I sent information in to Anet. The situation has gotten so bad now that sometimes I can’t even get past the initial loading screen without the game booting me off again, so I hope they have a solution.

Capitol City.4856:

Thank you Arghore, I sent information in to Anet. The situation has gotten so bad now that sometimes I can’t even get past the initial loading screen without the game booting me off again, so I hope they have a solution.

Try to attach the game advisor log files. For most the solutions were :

1. Try connecting directly to your router and switch off your router firewall (turn it back if it doesn’t help.)
2. Update your drivers