Game freezes/OS hangs. Requires hard reset ?

Game freezes/OS hangs. Requires hard reset ?

in Account & Technical Support

Posted by: Max.1238

Max.1238

Q:

Hello,
I recently installed GW2, but the game freezes once every 30 minutes. When this happens, the sound gets stuck in a loop. ALT+F4 or CTRL+ALT+DEL does not work because this freeze actually halts the system and causes Win 7 to hang. This requires a hard reset. All drivers are up-to-date. I sense that this is a software bug as many have complained that this has occurred ever since a recent patch, all though I could be wrong. Many have suggested to increase the memory of the user-mode virtual address space from 2GB to 3GB? Is this necessary to play the game without freezing up?

Game freezes/OS hangs. Requires hard reset ?

in Account & Technical Support

Posted by: Squall Leonhart.2075

Squall Leonhart.2075

a virtual address space hang is software exception(crash to desktop or escapable by task manager), not a system exception (freeze/bsod)

A system freeze would be hardware wize for the most part.

Game freezes/OS hangs. Requires hard reset ?

in Account & Technical Support

Posted by: Max.1238

Max.1238

Right, I would imagine Windows would be able to catch software-level exceptions, even if there were a memory leak of some sort. Not sure as to why the entire system halts when playing GW2. This has never happened with other games/software that I use.

Game freezes/OS hangs. Requires hard reset ?

in Account & Technical Support

Posted by: Squall Leonhart.2075

Squall Leonhart.2075

GW2 is a fair bit heavier then most other games

its kind of like running pre 1.4 skyrim except it can use multiple cores.

Game freezes/OS hangs. Requires hard reset ?

in Account & Technical Support

Posted by: SevR.6429

SevR.6429

Actually its a thin client setup, not a heavy client. Most of the graphics and sound are stored client side.

Game freezes/OS hangs. Requires hard reset ?

in Account & Technical Support

Posted by: Squall Leonhart.2075

Squall Leonhart.2075

Actually its a thin client setup, not a heavy client. Most of the graphics and sound are stored client side.

Context in regards to this thread?

Game freezes/OS hangs. Requires hard reset ?

in Account & Technical Support

Posted by: Max.1238

Max.1238

Perhaps this issue is common to those with a specific set up?

OS: Windows 7 Home Premium
Processor: Intel Core i5 3.2 GHz
Video: ATI Radeon HD 5700
RAM: 8 GB

Game freezes/OS hangs. Requires hard reset ?

in Account & Technical Support

Posted by: Squall Leonhart.2075

Squall Leonhart.2075

Perhaps this issue is common to those with a specific set up?

OS: Windows 7 Home Premium
Processor: Intel Core i5 3.2 GHz
Video: ATI Radeon HD 5700
RAM: 8 GB

No

Game freezes/OS hangs. Requires hard reset ?

in Account & Technical Support

Posted by: Max.1238

Max.1238

By default, my graphics settings were all in the mid-range, some in the high-range. My computer was able to produce graphics in this range without degraded performance or slow frame rate. However, I have suffered from multiple sudden crashes 30 minutes into the game. I have since turned all of my graphics to the lowest possible settings. Voila, I am able to play for hours without a single crash. I have determined that either my graphics card cannot sustain long-term mid- to high-end performance without crashing, or there is something seriously wrong with my hardware that I was not previously aware. Anyone have knowledge with troubleshooting techniques to see why this is the case?

In any case, I am fine with playing the game with low settings, as I do not think that superb graphics is necessary for the gaming experience. My rig is about two years old, and by Moore’s Law it is probably outdated for this game. But, I will be looking for a gfx card upgrade for the long term. Any suggestions?