Going to send Anet a bill....

Going to send Anet a bill....

in Account & Technical Support

Posted by: Swamurabi.7890

Swamurabi.7890

I’ve been playing WvW a lot lately and I’ve been having disconnection issues about a week before the January patch. I’ve noticed that sometimes when I log back in I get a “You’ve been defeated” screen along with a broken piece of armor that needs fixing.

I’m thinking I can take a screenshot of the Error 7 screen, one of the “You’ve been defeated” screen and one of the repair screen. Put them all in a nice spreadsheet, tally up the costs and send Anet a bill.

Now I understand why I see naked WvW players running around.

Going to send Anet a bill....

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Posted by: Mrowqa.3861

Mrowqa.3861

I was playing a lot of WvW and did not have any DC issues as 99% of ppl.

Guess that 1% are those who have smth wrong with thier connection and are blaming anet.

check You connetion first before blaming anyone ?
Because most of dc’s are caused by Your internet.

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Posted by: Swamurabi.7890

Swamurabi.7890

I was playing a lot of WvW and did not have any DC issues as 99% of ppl.

Guess that 1% are those who have smth wrong with thier connection and are blaming anet.

check You connetion first before blaming anyone ?
Because most of dc’s are caused by Your internet.

Since my other computers hooked up to the same router/modem/ISP don’t have connection issues I guess I don’t need to check anything. It’s just the ONE running GW2 that gets disconnected.

Just look at all the “CONNECTION” threads in this forum before you say it’s not Anet’s problem. There’s one thread that has 67K views.

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Posted by: kirito.4138

kirito.4138

So you have other computers on the same connection that works fine.

Ever thought that it’s something wrong with the computer instead?

http://www.twitch.tv/kirito4138
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Posted by: Swamurabi.7890

Swamurabi.7890

So you have other computers on the same connection that works fine.

Ever thought that it’s something wrong with the computer instead?

1. My computer doesn’t lose connection (drop wifi) when running anything else.
2. This has only started in the last 2 weeks, after a midweek update
3. The computer was bought prior to BWE#1. BWE#2 was when I had worse dc issues but that was fixed by BWE#3
4. I’ve since lowereded video and audio settings, below best performance, which seems to extend the time I can play before a dc from 20-30 min to 4 hours but I could have just been lucky.

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Posted by: Xdawgg.5936

Xdawgg.5936

Did you connect your other computers to GW2? If so, how was that connection?

If their connection is fine, it’s something with that one computer and/or computer setting and not ANETS servers.

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Posted by: Swamurabi.7890

Swamurabi.7890

Did you connect your other computers to GW2? If so, how was that connection?

If their connection is fine, it’s something with that one computer and/or computer setting and not ANETS servers.

My other computer has GW2 on it, but it’s at or below min spec to run game. That’s why I bought a new computer before BWE#1. I had issues downloading the client and switched from DSL to higher speed cable internet just so I could play in BWE#1

I was going to send Anet a bill for a few gold but if I need to buy a new computer then it will cost them a lot more.

Just look at all the disconnect/crash threads in the first 7 tabs. There can’t be that many broken computers out there.

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Posted by: Jazhara Knightmage.4389

Jazhara Knightmage.4389

one thing you should try is connecting directly to your modem, some modems firmware seem to have issues with gw2, if this is the case with yours, check if the routers supported by ddwrt or tomato, either should be worlds better then default firmware on your router.

AMD FX-8350@4.8ghz on air(SilverArrowSB-E Extreme) , 32gb 1866mhz(10-11-10 cr1)
PCP&C 1200watt TC, Crosshair V F-Z, Sapphire 290x

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Posted by: MaRko.3165

MaRko.3165

Broken computers – no. Cruddy ISP’s, low grade routers and congested WiFi YES.

A < 10$ 100’ CAT5 cable will rule out the WiFi.

“I was playing Farmville and a kitten MMO GW2 broke out of it…”
I cut my gaming teeth on Adventure&ZorkI,II,III.
i7-2600K/8G/GTX570SLI/WIN7/Stereoscopic_3D

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Posted by: Swamurabi.7890

Swamurabi.7890

one thing you should try is connecting directly to your modem, some modems firmware seem to have issues with gw2, if this is the case with yours, check if the routers supported by ddwrt or tomato, either should be worlds better then default firmware on your router.

Already did a direct connection to router, still lost connection.
Then I went direct to modem, still lost connection.

After the patch on the 28th I haven’t lost wifi, but the disconnections have decreased.

I had thought that it was partially because of all the effects, I used to get the sound bug, but I’ve lost connection with nothing going on around me. At least then I didn’t have to do a repair.

Going to send Anet a bill....

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Posted by: Jazhara Knightmage.4389

Jazhara Knightmage.4389

repair makes me think its not just connection related….

one thing I would still try tho, is to update your drivers.

grab drivermax if your on anything but windows 8, have it tell you what drivers need updated, a free acct will get you 2 updates a day but it will tell you what drivers you need to look for and update(pretty easy really, google is handy that way)

AMD FX-8350@4.8ghz on air(SilverArrowSB-E Extreme) , 32gb 1866mhz(10-11-10 cr1)
PCP&C 1200watt TC, Crosshair V F-Z, Sapphire 290x

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Posted by: Jazhara Knightmage.4389

Jazhara Knightmage.4389

i got a buddy who ran a cat6 cable thru the vents in his townhouse because he had wifi issues……..at monoprice cat6 cables are very very cheap

AMD FX-8350@4.8ghz on air(SilverArrowSB-E Extreme) , 32gb 1866mhz(10-11-10 cr1)
PCP&C 1200watt TC, Crosshair V F-Z, Sapphire 290x