Guild Wars 2

Hello, I’m having an issue with overheating and guild wars 2. Ever since the recent megaserver patch, my Nvidia GTX 570 graphics card reaches temperatures of around 85 degrees with low settings and up to 95-100 degrees on high settings. It didn’t reach these temperatures before the patch and the card still runs at a cooler temp of 75 degrees with other high end games, so it probably isn’t the card.

Any idea what could be causing the sudden spike in temperature? Could it be some sort of graphical bug with guild wars?

yea, the game isnt causing the heat. its going to be either a clogged Fan/heatsink or dried up TIM under that heatsink.

You will need to make sure the card is clean.

Its impossible for software to cause overheating components should be able to run 100% load for hours at a time if they are working correctly unless your area running a too high overclcok

It isn’t possible that a buggy piece of code in the rendering or effects is causing the video card to run more calculations then it is supposed to and thus overheat? Also if it were a hardware issue, wouldn’t the card heat up equally as hot when running other games like Crysis, Dishonored, or Thief?

You should be fine “up to” 100c, but that is still far too hot for those chips. Pushing further will fry the chip.

I would download MSI Afterburner and manually set the fans to 65% or something, or test the fans at 100% while playing to check temps. You either have an absolutely terrible case with no airflow or your vid card’s heatsink isn’t making contact, or of course lack of TIM. If it were me, I would order some GELID GC-Extreme, and replace the TIM on the GPU, and I would do it immediately at that.

EDIT:
Which GTX 570 model do you have? Could you link it?

I am having the same problem with the game crashing my computer after about 15 mins of being logged on. i am running AMD Athlon 760k quad core, R9 270 graphic card 8 gigs of ram. all my temps are running fine it only crashes when trying to play GW2 and i have yet to fine a fix for it.

Noticed a large increase in temp too, running GTX770 with waterblock.

335.23 drivers

Edit: My other PC with a GTX 650 Ti does crash occasionally after the April 15th due to overheating GPU (yes I clean it regularly), if I play too long on it.

A game patch could make a piece of hardware work harder but it still should not overheat. That’s a hardware fault plain and simple.

Take a look at ur GPU while playing, make sure the fans are spinning. If they are, turn ur rig off, take the card out, remove the plastic shroud, then remove the Heatsink entirely. Clean the heatsink fully, clean of the old TIM and replace it with new stuff. Put it all back together and u should be fine. If u have a blower style cooler n the GPU (AMD and Nvidia stock coolers) then u will NEED to remove the plastic shroud to be able to fully clean the heatsink, an area is usually conceal where a thick layer of dust can easily completely block airflow.
You could also check how fast ur fans ramp up to by installing some fan control software like EVGA precision. If the fans can go faster than what they are going now, then try that. but if u have never fully cleaned out ur GPU heatsink before then I would definitely do that.

No properly deigned and properly functioning video card would ever be able to “overheat” no matter what software was being run on it. The design would allow for it to work at 100% capacity indefinitely (in theory). That is not to say that all cards are “designed” to be able to do this, but if it is overheating due to software making it work harder, then it’s a design flaw.

Does turning the animation setting down to low fix it?

It can be many of things but definately not the game. Coming from somone who runs SLI nVidia Gigabyte GTX 760’s OC Windforces that both dump heat into the case rather than a traditional blower style gpu

However it can be the way the fans in your case are configured, not enough positive/negative air flow not balanced properly it can be the card needing new fresh tim(thermal paste) it may just be dusty and need a blow out it could be your ambient tempatures open a window? it could be the case’s design that is poor for airflow. It could be the fan(s) on the GPU failed or the fan curve by default is weak and needs to adjusted try a few of those.

just upgrade your GPU’s Heatsink to a MK-26 and put a couple 140MM fans on it.
Best Air cooling to date at less then 1200RPMs.

Your PC might really need some cleaning and tidying up, but there’s also a known issue since beta that causes overheat on some computers. Some people get blue screens, some people’s computers slow down to a crawl.

I use Bandicam to force a fps limit of 30. It needs to be BandiCam. Using the game options isn’t enough. The game options don’t always limit the fps (for example at loading and character screens), which can still cause the overheating.

screenshot of bandicam options, limit to 30 instead of 60

There is no known issue in this game causing overheating. Overheating is hardware related, not software.

Also, bandicam or any other program that forces an fps amount (no it doesnt have to be bandicam, who still uses that?), is pointless unless you simply have outdated hardware.

all my computer parts are new like two months old new, i don’t see how you can honestly say it’s my hardware when this is the only game that it dose it on and only after the major update changes here in April. the point is i can wold of tanks max graphics STO and many other games until my eyes pop out and ears bleed and nothing happens to my computer, but when i log into GW2 i am on for maybe 15 mins and computer shuts down, and my GPU only get around 70C before it shuts down, that’s not over heating.

Searry.6120:

all my computer parts are new like two months old new, i don’t see how you can honestly say it’s my hardware when this is the only game that it dose it on and only after the major update changes here in April. the point is i can wold of tanks max graphics STO and many other games until my eyes pop out and ears bleed and nothing happens to my computer, but when i log into GW2 i am on for maybe 15 mins and computer shuts down, and my GPU only get around 70C before it shuts down, that’s not over heating.

Honestly, it’s your hardware. Although it may not be overheating – shutting down is a hardware issue. Also, just because components are new, it doesn’t mean they can’t be defective.

What brand and wattage is your power supply?

yeah sounds like a psu issue. especially if your psu has 2 12v rails grouped rather than a single one.

GW2 uses a lot more cpu than sto or tanks or alot of other games, thus more power required to the cpu while the same amount is required for the gpu.

abomally.2694:

Searry.6120:

all my computer parts are new like two months old new, i don’t see how you can honestly say it’s my hardware when this is the only game that it dose it on and only after the major update changes here in April. the point is i can wold of tanks max graphics STO and many other games until my eyes pop out and ears bleed and nothing happens to my computer, but when i log into GW2 i am on for maybe 15 mins and computer shuts down, and my GPU only get around 70C before it shuts down, that’s not over heating.

Honestly, it’s your hardware. Although it may not be overheating – shutting down is a hardware issue. Also, just because components are new, it doesn’t mean they can’t be defective.

What brand and wattage is your power supply?

my power is a BGF 750 watt, but like i said it only happens on this game so its hard to believe that it is a hardware issue.

I have two computers, and BOTH have started freezing and crashing since the latest GW2 update. One PC gives me a scrambled BSOD and restarts everytime.

The other PC will just straight up freeze, forcing me to manual reset. There was one instance that I was able to end the process and I was given an error report to send to Anet.

There is no way that something has happened to both my PCs. There has to be something wrong on the GW2 client end.

Searry.6120:

abomally.2694:

Searry.6120:

all my computer parts are new like two months old new, i don’t see how you can honestly say it’s my hardware when this is the only game that it dose it on and only after the major update changes here in April. the point is i can wold of tanks max graphics STO and many other games until my eyes pop out and ears bleed and nothing happens to my computer, but when i log into GW2 i am on for maybe 15 mins and computer shuts down, and my GPU only get around 70C before it shuts down, that’s not over heating.

Honestly, it’s your hardware. Although it may not be overheating – shutting down is a hardware issue. Also, just because components are new, it doesn’t mean they can’t be defective.

What brand and wattage is your power supply?

my power is a BGF 750 watt, but like i said it only happens on this game so its hard to believe that it is a hardware issue.

Shutting down is a hardware issue…

Unless…A-net included code in the game to randomly shut down PC’s.

1) Why would they do that?

2) If they did (which I don’t believe), then why doesn’t my PC shut down when playing GW2?

Searry.6120:

my power is a BGF 750 watt, but like i said it only happens on this game so its hard to believe that it is a hardware issue.

Rigultru.3597:

I have two computers, and BOTH have started freezing and crashing since the latest GW2 update. One PC gives me a scrambled BSOD and restarts everytime.

The other PC will just straight up freeze, forcing me to manual reset. There was one instance that I was able to end the process and I was given an error report to send to Anet.

There is no way that something has happened to both my PCs. There has to be something wrong on the GW2 client end.

Neither of you seem to understand how hardware works since you keep laying blame on this game. IMO it’s been explained several times and quite well might I add.

If you are getting bluescreens, why don’t you get your head out of your kitten and run the BSOD code against a google search to find out what your REAL problem is. I’m being quite blunt aren’t I? Yes, yes I am, too many people are quick to jump and yell wolf. I can’t tell you the types of calls you get as a system admin from all the departments you handle, and this thread shows the same PC user mentality that we deal with on a daily basis.

Now, let’s just say that what abomally said was factual, they included system root code that shut down a user’s computer. What reason would they have for it? Again, as mentioned, everyone would have their pc shutting off, which is clearly not happening. Would this make sense from a financial standpoint and/or legal standpoint? Answer is an astounding NOPE!

If your pc is randomly shutting down, the first things I would look at would be power supply and motherboard. Regardless of your claim “it only does it in Guild Wars 2”, fact of the matter is, that means your computer is NOT stable.

Should also add, a poor electrical system and/or wiring in your household can also cause issues due to poor efficiency.

sobe.4157:

Searry.6120:

my power is a BGF 750 watt, but like i said it only happens on this game so its hard to believe that it is a hardware issue.

Rigultru.3597:

I have two computers, and BOTH have started freezing and crashing since the latest GW2 update. One PC gives me a scrambled BSOD and restarts everytime.

The other PC will just straight up freeze, forcing me to manual reset. There was one instance that I was able to end the process and I was given an error report to send to Anet.

There is no way that something has happened to both my PCs. There has to be something wrong on the GW2 client end.

Neither of you seem to understand how hardware works since you keep laying blame on this game. IMO it’s been explained several times and quite well might I add.

If you are getting bluescreens, why don’t you get your head out of your kitten and run the BSOD code against a google search to find out what your REAL problem is. I’m being quite blunt aren’t I? Yes, yes I am, too many people are quick to jump and yell wolf. I can’t tell you the types of calls you get as a system admin from all the departments you handle, and this thread shows the same PC user mentality that we deal with on a daily basis.

Now, let’s just say that what abomally said was factual, they included system root code that shut down a user’s computer. What reason would they have for it? Again, as mentioned, everyone would have their pc shutting off, which is clearly not happening. Would this make sense from a financial standpoint and/or legal standpoint? Answer is an astounding NOPE!

If your pc is randomly shutting down, the first things I would look at would be power supply and motherboard. Regardless of your claim “it only does it in Guild Wars 2”, fact of the matter is, that means your computer is NOT stable.

Should also add, a poor electrical system and/or wiring in your household can also cause issues due to poor efficiency.

first of all i know how hardware works, if i was getting a blue screen i would not be here talking on these forums. further more its not a claim that it only does it when i try to play GW2 its a fact, and if my computer was not stable it would be doing all the time on other games or even when i am on the internet. As i stated before the motherboard is 2 months old and i had no problem before this major update. it had only started after this update. also if it just hardware issue, then why are several people having this same problem right after the update. you are going to tell me that all of our systems are all of a sudden unstable and that there is no chance that something with the update COULD have messed things up?

If you know how hardware works; then you know that shutting down is only a hardware problem.

As far as “all of our systems” being unstable; it really isn’t that many compared to how many people play this game.

If MY PC was shutting down for any reason, I would start with the power supply. Substitution is the only way to really test that.

Of course, you could always ignore what we are telling you and continue to spin your wheels searching for a solution. However, I can guarantee that you won’t find the solution until you start looking at your hardware.

Searry.6120:

first of all i know how hardware works, if i was getting a blue screen i would not be here talking on these forums. further more its not a claim that it only does it when i try to play GW2 its a fact, and if my computer was not stable it would be doing all the time on other games or even when i am on the internet. As i stated before the motherboard is 2 months old and i had no problem before this major update. it had only started after this update. also if it just hardware issue, then why are several people having this same problem right after the update. you are going to tell me that all of our systems are all of a sudden unstable and that there is no chance that something with the update COULD have messed things up?

Yes, we are telling you there is no chance that the gw2 up date is causing your specific problem.

OP had a cooler go bad on his video card
Another poster had a bsod
and you have complete shutdowns.

The other two have different problems and equating their problems to yours is competely false. The only one that could possibly be caused by gw2 is the poster who had a bsod. Otherwise these are hardware issues.

I would take a look at your psu. Some BFG Tech models got some bad reviews on johnnyguru. Particularly, they noted a decline in amperage on the 12v rails when hot. This sounds like something that could cause your exact shutdown problem.

As for being stable for other software, each software stresses the system in different ways, which requires different load levels on the psu. Cross loads voltage and amp levels across grouped 12v rails can behave differently in different load scenarios.

Also hardware being new doesnt mean it is working properly, there are always defective products even from good brands, which is why RMA’s exist in the first place

Searry.6120:

first of all i know how hardware works, if i was getting a blue screen i would not be here talking on these forums. further more its not a claim that it only does it when i try to play GW2 its a fact, and if my computer was not stable it would be doing all the time on other games or even when i am on the internet. As i stated before the motherboard is 2 months old and i had no problem before this major update. it had only started after this update. also if it just hardware issue, then why are several people having this same problem right after the update. you are going to tell me that all of our systems are all of a sudden unstable and that there is no chance that something with the update COULD have messed things up?

Just an FYI, you can have a motherboard 2 days old showing symptoms of instability, you could have a mobo 5 years old only then showing symptoms of instability. Welcome to the world of computer parts, where things can either die, decay, or even blow up (Good ol’ Powmax days).

As stated though, no update will cause your system to suddenly become unstable, I still revert to checking your power supply, as your system shutting down is something on YOUR end. Any accusations towards the game software is mere ignorance, especially when so many users already told you this.

Again… if you knew how hardware worked, you wouldn’t be blaming the game. You would be checking the PSU internals for bulging caps, etc. etc. Finding an issue in relation to shutting down and even using a spare to verify. If your system shut down while plugged up to a Seasonic X650, then I might be able to believe it’s not your power supply, but then I’d point at your motherboard.

Forgot to even mention this, but if you are overclocking your cpu or gpu, that can play a role in instability.

Searry.6120:

all my computer parts are new like two months old new, i don’t see how you can honestly say it’s my hardware when this is the only game that it dose it on and only after the major update changes here in April. the point is i can wold of tanks max graphics STO and many other games until my eyes pop out and ears bleed and nothing happens to my computer, but when i log into GW2 i am on for maybe 15 mins and computer shuts down, and my GPU only get around 70C before it shuts down, that’s not over heating.

That sounds like the Power Supply shutdown or maybe a bad memory issue. Different programs can cause different voltage loads and/or memory locations to be exersized and brand new hardware would be more suspect as defective than something that’s been running for years (tho power supplies and memory CAN go defective).

Okay, I’ll bite that overheating is a hardware problem, but can you explain why other high intensity games like crysis and even a stress testing program don’t cause the game to overheat, whereas ONLY GW2 does? I know sometimes driver software and game software don’t play nice together and can lead to stuff not working correctly.

Well either way I’m gonna try cleaning out the fan and heatsink.

“Okay, I’ll bite that overheating is a hardware problem, but can you explain why other high intensity games like crysis and even a stress testing program don’t cause the game to overheat, whereas ONLY GW2 does?”

Let’s see if I can explain this easily.

When loading processors, the loading can occur in different ways. Let’s say the loading maxes out the CPU to 100%.

One way could simply keep the CPU busy doing math calculations. No data transfers. No 3D algorithms. The CPU is at 100% usage.

Another way could involve lots of data transfers to RAM, math calculations and make use of most of the X86 instruction set. The CPU is at 100% usage, but loaded differently.

Next, we’ll add to the last example by throwing in as many I/O data transfers as possible (network data) AND many more IRQ’s (interrupts).

The CPU is still loaded at 100%, but is actually doing many additional types of operations. It will get a little hotter since more of the entire CPU is being utilized than before.

Basically, the loading can be split among many different types of operations. Although each example above has the CPU maxed out; they are not the same when it comes to “utilization” of that entire piece of silicon – so the temperatures can vary.

I hope that makes sense. It applies to GPU’s also (after all, they are processors).

OP – Your GPU overheating issue is a hardware issue. Not that your GPU is bad or going bad, but the thermal design isn’t currently working properly.

Solution – take your GPU out of the PC, remove the heatsink from the GPU. Clean the fan and heatsink off. Now, clean the GPU chip off. Buy new Thermal Paste (I Recommend Diamond IC7), drop a ‘screw’ size drop right in the middle of the GPU’s Chip, and reassemble. If the temps are still poor, then you need to replace the fan.

Its really as simple as that.

You need to stop fighting all of us on this, or you are going to damage your GPU.

Just going to say something here as theres arguements over software and hardware -
my graffix card which is nvidea gforce gt 610 … i can play several other games with a slight increase in gpu temp but if i run gw2 i can get a significant increase in temp ( anywhere from 10 to 20c ) which ive seen on my monitoring program.
Now we know that more gpu usage provides more heat – same as cpu on pc otherwise we wouldnt need cooling fans etc.
What we have to consider is the following – is the system case being cooled properly , is the graffix card one with a cooling fan or a heatsink ( the pesky quite versions ) .
If the case isnt cooling correctly then you get a problem with a buildup of heat which will affect the cpu`s core temp – this i know as i messed with an old pc which had a cooling issue and i ran gw2 for around 30 mins before the pc did an instant shut off due to cpu temp reaching 80c.Took the side panel off and put a small fan blowing into the case , rebooted and played for a few hrs with no problems.
Im not saying this is the case but its something to consider – especially when things work harder they make more heat.
So the – its not software but hardware and vice versa are both right in a way , software via game causes heating ( forget about cooling ) which then adds to hardware heat.
Only way i can see a possible solution is – clean the system inside , clean all fans ( front/back/side whatever ) , clean cpu heatsink with a small paintbrush , cpu fans and if it still happens – make sure all fans are working 100% and replace if not … and as a final resort take off the case`s side and put a fan to blow air in. Dont forget also in warmer climates the intake of air will also be warmer so you may need window open or something.
Thats my 5 cents worth an i hope its of some use

Makes sense. Ended up taking off the heatsink, giving everything a good clean and putting it back on with some higher quality thermal paste, and it’s running a little bit cooler.. Still gets up to 85-90 in game but that’s way better than the 92-100 it was hitting before. Still have to wonder why it’s running so hot now…

Other factors are taken care of. It’s well ventilated, fans are all working, case has good airflow, and it’s in a room that’s kept at 74 degrees. Maybe I just have a defective card or something. It’s also possible that the card was just designed to run that hot at max and other games aren’t using max capabilities for some reason. It is a superclocked model.

chris.9142:

Its impossible for software to cause overheating components should be able to run 100% load for hours at a time if they are working correctly unless your area running a too high overclcok

Really ? run furmark xtreme burn in for an hour and im daring you to say that again .

Caedmon.6798:

chris.9142:

Its impossible for software to cause overheating components should be able to run 100% load for hours at a time if they are working correctly unless your area running a too high overclcok

Really ? run furmark xtreme burn in for an hour and im daring you to say that again .

if any software is causing your hardware to overheat, its not the software’s fault.

its your Hardware’s cooling method/device that’s the problem.

If you have a GPU that is overclocked (factory or otherwise) you are already running the card out of spec (Reference). Some OC manufactures will kitten out on cooling to shave on costs. And that inherently is a problem that will cause overheating when benchmarking too.

Sorry to say, but Hardware is a hardware issue. Even if the temps seem to only spike when XYZ software is being run.

sirsquishy.8531:

Caedmon.6798:

chris.9142:

Its impossible for software to cause overheating components should be able to run 100% load for hours at a time if they are working correctly unless your area running a too high overclcok

Really ? run furmark xtreme burn in for an hour and im daring you to say that again .

if any software is causing your hardware to overheat, its not the software’s fault.

its your Hardware’s cooling method/device that’s the problem.

If you have a GPU that is overclocked (factory or otherwise) you are already running the card out of spec (Reference). Some OC manufactures will kitten out on cooling to shave on costs. And that inherently is a problem that will cause overheating when benchmarking too.

Sorry to say, but Hardware is a hardware issue. Even if the temps seem to only spike when XYZ software is being run.

It can be due to the software.Nvidia even put a protection against programs like these to undervolt or throttle the card when its being stressed out so hard,thats being done for a reason.There are actual reports from people where their gpu died from overheating during furmark,wich is a software program.

Caedmon.6798:

sirsquishy.8531:

Caedmon.6798:

chris.9142:

Its impossible for software to cause overheating components should be able to run 100% load for hours at a time if they are working correctly unless your area running a too high overclcok

Really ? run furmark xtreme burn in for an hour and im daring you to say that again .

if any software is causing your hardware to overheat, its not the software’s fault.

its your Hardware’s cooling method/device that’s the problem.

If you have a GPU that is overclocked (factory or otherwise) you are already running the card out of spec (Reference). Some OC manufactures will kitten out on cooling to shave on costs. And that inherently is a problem that will cause overheating when benchmarking too.

Sorry to say, but Hardware is a hardware issue. Even if the temps seem to only spike when XYZ software is being run.

It can be due to the software.Nvidia even put a protection against programs like these to undervolt or throttle the card when its being stressed out so hard,thats being done for a reason.There are actual reports from people where their gpu died from overheating during furmark,wich is a software program.

Again, Cooling issue. Not a GPU hardware problem. If the cards that are OC’d had better cooling solutions, these issues wouldn’t be so prevalent. And I am seeing more and more top-Mid to Top range cards being offered as OC models instead of reference.

The mere fact that Nvidia put a voltage protection in the BIOS of the cards, just goes to show how bad the cooling on some of these cards actually is. You can’t dispute that with software being the cause. It just doesn’t work.

Understand what you are saying, but if my hardware is not up to snuff, my hardware will overheat. So if I go and run Intel LinPack/Intel Burn Test, my cpu will hit 55c-60c, now, that is with my current hardware. If I remove my waterblock and throw on a stock cooler, what was one hitting 60, now shoots to 100c and my pc goes through auto shutdown. The only thing that changed was hardware, otherwise if it were software causing overheating we could all be like those poor schlubs and sue every company for making my hardware hot, despite my inadequate cooling hardware.

Would be like being fat and blaming McDonalds for it, despite you eating there every day. Not the best example along the same lines, but you get what I mean.

sirsquishy.8531:

Caedmon.6798:

sirsquishy.8531:

Caedmon.6798:

chris.9142:

Its impossible for software to cause overheating components should be able to run 100% load for hours at a time if they are working correctly unless your area running a too high overclcok

Really ? run furmark xtreme burn in for an hour and im daring you to say that again .

if any software is causing your hardware to overheat, its not the software’s fault.

its your Hardware’s cooling method/device that’s the problem.

If you have a GPU that is overclocked (factory or otherwise) you are already running the card out of spec (Reference). Some OC manufactures will kitten out on cooling to shave on costs. And that inherently is a problem that will cause overheating when benchmarking too.

Sorry to say, but Hardware is a hardware issue. Even if the temps seem to only spike when XYZ software is being run.

It can be due to the software.Nvidia even put a protection against programs like these to undervolt or throttle the card when its being stressed out so hard,thats being done for a reason.There are actual reports from people where their gpu died from overheating during furmark,wich is a software program.

Again, Cooling issue. Not a GPU hardware problem. If the cards that are OC’d had better cooling solutions, these issues wouldn’t be so prevalent. And I am seeing more and more top-Mid to Top range cards being offered as OC models instead of reference.

The mere fact that Nvidia put a voltage protection in the BIOS of the cards, just goes to show how bad the cooling on some of these cards actually is. You can’t dispute that with software being the cause. It just doesn’t work.

Wait wait…Now you say its a cooling issue rather then a GPu hardware problem ? I never even mentioned something being a GPU problem.That wasnt even what you said first…what you said was “Hardware cant overheat due to software” wich is completely false in every way,dont turn it into something else now.Btw,that protection im talking about is only activated with programs like FURMARK.Honestly,you’re just wrong.Software can be the cause of systems overheating,if you have bad cooling or not,The program youre running is what makes your Temps rise.Your temps wont rise this high if youre not running any software program..

Properly designed and operating hardware will not overheat – even when run at 100% loads for hours at a time.

Sorry, but you are simply incorrect on this issue. If hardware is overheating, something is wrong with the hardware’s cooling system.

Yes, there are software programs that can modify the default hardware settings (overclocking, fan speed) – but games and benchmarking software doesn’t do this. However, hardware should never overheat when run at default settings.