Guild Wars 2

Okay, this is a very specific and technical issue I have been getting ever since head start.

Head start posed a serious problem for me, first two days I could not play properly because the client constantly crashed after 5 minutes of it launching. After patches and updates rolled out, it seemed to become more distant from crash to crash.

However, the past 5-6 days of maintenance/new builds, the client would crash every few minutes upon launching the client… then the more I deliberately try to play, each crash became much more less frequent from one another. The issue now is the client is crashing again, just like in the head start but with NO end to it… this stage has happened ever since the new maintenance ArenaNet has done recently.

Unfortunately, my persistence in trying to play Guild Wars 2 has caused my entire computer to literally, slowly malfunction. From my audio drivers halting, explorer.exe needed constant restarts, GW2 client freezes the entire computer to the dreaded BSoD. Just 5 hours ago, the last thing I did on my computer was play Guild Wars 2… and as a result BSoD, which subsequently forced me to reformat my entire computer. Upon doing so, the computer itself is now fixed; as expected from a complete re-install. The issue with Guild Wars 2 client constantly crashing is still there, and this was from a completely new and fresh install straight from guildwars2.com

I’ve tried EVERYTHING I could do to try and stop this issue from happening. From running different compatibility modes, changing the DNS to 8.8.8.8 and 8.8.4.4 (alternate), to running it in admin mode, putting the entire GW2 folder somewhere else. NOTHING is making I do is making any difference.

To add to what I said in paragraph four… usually the Guild Wars 2 client would allow me to send a crash report to ArenaNet, this would be the case to less than 5% of all my crashes. The client crashes/freezes to the point where clicking the “Send to ArenaNet” button cannot be clicked, the window whites out and Windows pops up with an error message regarding that the client has stopped working. Therefore, I am unable to send the error report nearly every single time.

If an ArenaNet developer sees this, please refer to all the documents I replied to in my support ticket [Incident: 120906-006065]? – it has TWO ArenaNet.log (at the time, I had TWO Guild Wars 2 clients in C:\ and D:\ on my computer), it also has the GameAdvisor “Guild Wars 2 Test.txt” file as well.

Forgot to list my rig specifications… here they are:

ASUS Sabertooth Z77
Intel Core i5-3570k @ 3.40GHz
16GB DDR3 RAM @ 1600MHz
Galaxy GTX 660Ti OC – 2GB GDDR5
120GB SSD (boot)
1000GB HDD (storage)

I guess one thing that confused me in reading that is why a BSOD forced you to reformat your PC. It’s a kernel crash. It doesn’t mean your PC is permanently broken.

Explorer.exe needing restarts is not something that GW2 could have affected. I would check recent installations of shell extensions such as Adobe, as well as run a full memory test of your machine. Explorer.exe doesn’t restart unless it itself crashes, and GW2 cannot in any way crash Explorer.exe. It doesn’t have the access rights.

That to me… doesn’t answer anything.

Explorer.exe has ALWAYS crashed because I am playing Guild Wars 2. It always happend DURING play time.

I understand what you are saying, I’m an IT geek myself, but there has to be something with my Guild Wars 2 client… if not, then it’s my hardware. But even that doesn’t make sense since my rig costed me $2,000…

And regarding BSoD… that was in the middle of Guild Wars 2 game play as well, the client crashes… I try to send the error report, it usually doesn’t allow me because the entire client messed up and I have to end task via Task Manager. Before I could do that, BSoD occurred, and would reset my computer constantly, happened 5 times before I decided to re-install Windows 7.

You have an issue with your PC. Just because it cost a lot doesn’t mean it can’t have problems Frankly my first line of thought is an overheating issue that is then causing the system to become unstable. Make sure the cpu heatsink/fan is free of dust, make sure the rest of the system mobo,video card, ram etc is as dust free as possible. If possible ramp up the fan speed on the video card using a software package like EVGA Precision or Riva tuner etc.

EDIT: Also if the case has room you could add in an extra case fan or two to see if it would help. Or you could try what I call the simple but of course not good because of dust way of testing if it’s heat related. Remove the side of the case and put a box/desktop fan there blowing into the case on high, If crashes stop it is for sure a heat related crash

Here are the three files:

Guild Wars 2.txt
ArenaNet.log (x2 – 1x C:\ and 1x D:\)

Drintar.1246:

You have an issue with your PC. Just because it cost a lot doesn’t mean it can’t have problems Frankly my first line of thought is an overheating issue that is then causing the system to become unstable. Make sure the cpu heatsink/fan is free of dust, make sure the rest of the system mobo,video card, ram etc is as dust free as possible. If possible ramp up the fan speed on the video card using a software package like EVGA Precision or Riva tuner etc.

I highly doubt this is an issue with my PC… all my other games are perfectly fine, only Guild Wars 2 has the issue… so, if it isn’t my hardware, it’s either something wrong with the client and/or ArenaNets issue.

I also forgot to mention, this rig was build no more than a month ago. Dust in my house doesn’t build up that quick :P

SirMirex.8543:

Here are the three files:

Guild Wars 2.txt
ArenaNet.log (x2 – 1x C:\ and 1x\)

Did you repair the game with -repair option?
I see some mentions of corrupted textures in the log files.

Dart Power.9412:

SirMirex.8543:

Here are the three files:

Guild Wars 2.txt
ArenaNet.log (x2 – 1x C:\ and 1x\)

Did you repair the game with -repair option?
I see some mentions of corrupted textures in the log files.

Yes, I did that too… I went as far as doing it twice, and re-installing the client fresh as well. Same issue, no matter what I do.

I had the same sort of issue, where most games were fine, but GW2 is very RAM & VRAM intensive. If there is a corrupt address somewhere high in your physical address space, only really intensive applications will use enough memory to access it. Try a full benchmark application like Unigine Heaven on DX11. Run memtest. If everything runs stably through that, then that is a good indication that the problem is software-based.

In my case, once I had EVGA RMA my graphics card, I’ve not had any problems since.

As an aside, new or not, expensive or not, PCs can have faults. There are well known cases of motherboards, fresh off the production line, having problems. Same with RAM chips. These items are not perfect. There’s a reason why when presented with the list of problems you detail, most people go ‘check your RAM, check your power’ and so on – because flaky hardware is exactly what it sounds like.

It won’t hurt to run a full memtest & benchmark. It’ll give you peace of mind too, if they all pass.

Grammarye.3064:

I had the same sort of issue, where most games were fine, but GW2 is very RAM & VRAM intensive. If there is a corrupt address somewhere high in your physical address space, only really intensive applications will use enough memory to access it. Try a full benchmark application like Unigine Heaven on DX11. Run memtest. If everything runs stably through that, then that is a good indication that the problem is software-based.

In my case, once I had EVGA RMA my graphics card, I’ve not had any problems since.

As an aside, new or not, expensive or not, PCs can have faults. There are well known cases of motherboards, fresh off the production line, having problems. Same with RAM chips. These items are not perfect. There’s a reason why when presented with the list of problems you detail, most people go ‘check your RAM, check your power’ and so on – because flaky hardware is exactly what it sounds like.

It won’t hurt to run a full memtest & benchmark. It’ll give you peace of mind too, if they all pass.

I will do that now, and will update with the results.

Unigine Heaven Score: 1500+ (it didn’t save the file, and I didn’t remember the score). FPS was at 61.6.

Everything was set on the highest.

Okay, it’s hard to have found the issue regarding the crashing of my Guild Wars 2 client…

I’ve gone through my BIOS, and apparently it was overclocking my systems performance. I let this one set as it is… over-clocked my CPU to 4.26GHz.

Ran GW2, worked fine…

So, I went back to the BIOS, put the CPU clock speed down… and stopped the increased performance option.

Ran GW2, worked fine as well…

Can anyone explain this to me? lol

I just noticed that your error log has a lot of an error I haven’t seen before:

Mem Arena ‘Transient’ capacity exceeded. Attempted alloc category: ‘Cinema Tex’ Size: 65584

I wonder if something is starved of resources… I noticed you’re on XP 64-bit. I’m just wondering if DX9 on XP is doing something a bit unexpected (as you won’t have DX11, that’s Windows 7 only).

Here’s a random theory – you have a 2GB VRAM card. On DX9, even on a 64-bit OS, chances are your 4GB of address space is going to get rather tighter when 2GB is mapped in. Windows 7 does a lot more virtualising of VRAM than XP does. I wonder if you’re just running low on address space. It’s only a theory though. The other symptoms still sound like some sort of hardware issue, if only a configuration problem of some kind (as you say above, it’s a bit weird…)

I’m not on Windows XP 64-bit.

I’m using Windows 7 Professional 64-bit.

But since you mentioned that… that is actually rather weird. However, my previous comment is something I still cannot understand.

I think the issue was my motherboard was, somehow, set to maximum performance (in the BIOS). This may have caused all the issues I was running into, so I set it to normal. Thus far, there’s really nothing wrong… I still get crashes… but not as frequent.

Hmm that’s odd, those logs listed Windows 5.1. I understood that to be XP. Oh well, confusing.

I’ll have to check up on that later. Hopefully I’ll find something interesting.

Crash +1 , Asus p5k board + GTX460, running BF3 smooth but barely as Medium setting of GW2.
Aggred with :
1. PC is fine with most of games but not GW2
2. triey all tricks but doesnt help on GW2
3.the recent update really cause more Crash as often as when game reliased.
Nowdays im running all-low setting and can not event play 20mins.
Client crash…..