Guild Wars 2

So im playing gw2 with good fps and on settings that i like and for some reason i get 10 or so minutes into the game and yet my laptop just shuts down randomly. No warning, nothing. The laptop isnt overheating and before it randomly shuts down the game is running perfectly fine. This only seems to happen with GW2 right now. BF3 and Shogun 2 run perfectly fine and never crash like this even though Shogun 2 is maxed out and BF3 is played on high.

Any idea whats causing it? I feel it may be a glitch in my computer but I dont know. Any help would be appreciated, thanks.

It’s overheating

I find that interesting since my temps for GW2 are lower than they are for BF3 and Shogun 2.

Hey Ivan,

You can thank your computer for saving itself!

When a computer begins to overheat a lot, rather than let it cook itself to death; it shuts down automatically. It’s quite uncommon for a computer to shut itself off without warning for any other reason besides that one.

Anyway, you mentioned your temperatures are fine, which ones specifically?

GPU and/or CPU?

If you list some PC specs for us to look at, we can perhaps assist you further. If you’re not sure how to see it, click the windows key; type “dxdiag” (without quotations) in your search bar. Copy that info down. :)

Otherwise, the only thing I can recommend is in the Graphic options, lower the shadow effects, and turn off Anti-Aliasing.

Good luck! :D

Well these are my pc specs from DxDiag:
Asus G73jw
8192mb RAM
Intel Core i7 CPU Q740 @1.73 ghz (2.93 when turboboosted)
Nvidia GeForce GTX 460m w/ 1.5gb GDDR5 4063 approx. total memory
Ill run gw2 with my gpu temp observer and get back to you on that.

Hey Ivan again, thanks for getting back so quickly.

Your ram is fine, graphics too although may fall a tiny bit short if you’re putting everything to “high” in Graphic Options for example.

However, your Intel 1.73ghz is where you fall short.

System requirements for Guild Wars 2:
Windows® XP Service Pack 2 or better
Intel® Core 2 Duo 2.0 GHz, Core i3 OR AMD Athlon 64 X2, or better
2 GB RAM
NVIDIA® GeForce® 7800, ATI X1800, Intel HD 3000, or better (256 MB of video RAM and shader model 3.0 or better)
25 GB available HDD space
Broadband Internet connection
Keyboard and mouse

Even though your computer can turboboost above the requirement, turboboosting for long periods of time, plus depending on where you are in game (more graphic intensive than other areas), it can cause it to overheat.

CPU generally has a heat it can reach before it automatically shuts off. For fun, you can download something called “Core Temp” (program I use, yes it’s safe), and monitor it as you play the game.

Good luck to you. I hope I’m simply wrong and uneducated about this when it can be a simple error from Guild Wars 2 client itself otherwise you can do is what I recommended in the first post I left here.

Let me know if you figure out any other information.

Graphics arent all on high, i have 3 settings on high, textures, animations, and post-processing. I got back with my gpu temps and i was getting ranges of 68 to 74 degress celcius which isnt hot at all. And this temp was persisting the entire time.

Oh sorry Ivan, I meant CPU temperatures, not graphics.

Visit the following link, and install this program. Trust me once again, it’s safe. Obviously avoid clicking advertisements if you don’t have some sort of ad blocker. Run the program, and play. Alt tab back and forth here and there, and get back to me.

http://www.alcpu.com/CoreTemp/

As an added note, what generally happens when a graphic card overheats; the graphics in game will start to “tear” up as one may say, and your screen with go black. Generally it’s the CPU that overheats which causes the computer to shut off so suddenly.

His CPU isn’t falling short. The laptop uses an i7 quad core.

My wife has the same laptop, and the game will frequently reboot her machine as well. You’re not alone having issues with GW2 with this model of laptop. There have been other posts on this forum as well with other people having the same issue. The laptop actually employs a very efficient cooling system, and temp checks have been run that put it well within the acceptable range for the components.

I haven’t seen anyone come to any form of resolution yet that has this model, and I also haven’t seen any kind of official response from ANet.

Since the last patch or something that gw2 launcher loaded today, my PC shutdowns every time when i try to play. It was working fine yesterday, it was working fine day before yesterday too…

Hey there!
I have almost the same laptop, a G73JH though. Mine was also shutting down itself after about 30 min of play and had a kinda choppy experience.
What I did recently is install a fresh OS on a new SSD with a total cleansing of the inside and adding new thermal paste to keep everything cooled down. I also had to replace the GPU fan.

Now the game runs very smooth for me atleast, although it can get better.
Hopefully some optimization is in the works for the game to optimize our systems better.

Artereis.1260:

His CPU isn’t falling short. The laptop uses an i7 quad core.

My wife has the same laptop, and the game will frequently reboot her machine as well. You’re not alone having issues with GW2 with this model of laptop. There have been other posts on this forum as well with other people having the same issue. The laptop actually employs a very efficient cooling system, and temp checks have been run that put it well within the acceptable range for the components.

I haven’t seen anyone come to any form of resolution yet that has this model, and I also haven’t seen any kind of official response from ANet.

Hm, that is unfortunate for my model i guess :/ because yes, all temps are within acceptable ranges, gpu side of my laptop is warm(68-74 celcius as i said before) and the cpu side heat coming from the fans and also off the keys on the keyboard is nearly nonexistent. I guess ill have to wait for ANet to release a patch.

Will a new driver possibly work? or taking the game off ,D: drive and putting on my OS fix anything or no?

I haven’t seen any solutions to the issue yet, unfortunately.

Ivan I have the exact same laptop model, and have seen this issue also. I’m not entirely sure what’s causing it.

My CPU/GPU temps for GW2 are all sub 70.C; I use speedfan to monitor all the cores/GPU temps (fan speed set to auto). I ‘dust’ my laptop regularly with an air can. I also play so it’s not sitting flat against the desk (lifted backend with a couple of books for more airflow).

It will just randomly shut down after a couple hours of play, and restart just fine (overheating would prevent it from starting up again until it decided it was ‘fine’), without error, warning, or reason. This hasn’t happened for any other game (although it did actually ‘overheat’ during D3 a few times… honestly that game was awfully optimized)

I’m starting to think it’s an Nvidia issue

@Disconnected
Im starting to think its an Nvidia issue or an issue on Anets part. Im debating on whether to update my driver to 306.02. However this doesnt happen after a couple hours, it happens after 7-15min on the settings that i choose.

Ill try it on lower settings and see if it prolongs the play time. :/

I’ve now had one person confirm that the beta drivers fixed their issue. I’m hoping to test them tonight and see what happens.

ok cool. Ill try some things in game first and then ill probably update my driver then. Thanks for the confirmation, its really annoying to not be able to play such a fun game (so far from what i have played :P).

hi Ivan, i have also have an asus but a g73sw, the cpu i72630 QM @ 2,6ghz is different but the videocard GTX460m and case is the same. Total cpu load is only about 25% max temp today 5 hours play 69 celsius max (cpu vent not going really hard). GTX 460m load about 100% temp around 70 celsius which is perfectly normal but vent on graphic card still not at max. (When i was playing STWOR temps were about 80 celsius, but there i oc’ the graphic card more, no need here in gw2). running in driver 306.02 stable,but i also used previous drivers with no problem. So i doubt it will be the gtx460m card. Maybe try to check the load on your cpu and temp, i use throttlestop for that but there are some other’s. My m8 had constant crashes until yesterday, even had a report back from anet saying is memory was prob faulty. At the end we found yesterday the cause to be a faulty file which caused a windows service to try to start endless. Norton was saying gw2 was claiming 100% of his cpu, but at the end it was caused by this service. Now he’s running at full high spec with a 40% load on his cpu.

My wife just ran the entire night on the beta drivers without a single crash. One night isn’t enough to say her problem is fixed, but I’m optimistic.

Artereis.1260:

My wife just ran the entire night on the beta drivers without a single crash. One night isn’t enough to say her problem is fixed, but I’m optimistic.

Yes, the same is happening for me, im on 306.02 drivers and so far im running fine. Hopefully it keeps up.

Are you guys still doing ok with the shutdowns? I am coming aboard right now as it shuts down about 7-15 mins of being in the game. Even if I just log in and let my guy sit where I logged in. Going to continue a little more research and then upgrade my driver.