Guild Wars 2

Ok so I just came back to this game after about 1 year and 4 months. I was having issues with it due to my video card not liking the game. So I just upgraded my video card from a radeon 5770 HD to a GTX 660 Ti. I also upgraded my processor from a phenom 2 quad core to a phenom 2 6 core. I have been wanting to play this game for awhile and I was hoping all of my troubles had gone away. Well the game keeps crashing. I just reformatted my computer have all of the current video drivers, chipset drivers, BIOS drivers, audio drivers and everything runs well on every other game except…you guessed it…GUILD WARS 2. I just did a memory test to check if my RAM is bad, hard drive test to see if I had any bad sectors, all of my tests came back fine. This is very discouraging. I was planning on putting some cash down to buy some crystals and check out the new game content and unfortunately I can’t play still. this is my current issue, I really hope that I don’t get a generic “please up date your video drivers, or reinstall the game” responses because I have already done all of the above and this is my last resort. This is my current issue:

AppHangB1
Application Name: Gw2.exe
Application Version: 1.0.0.1
Application Timestamp: 52f2df6c
Hang Signature: f9de
Hang Type: 2048
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Hang Signature 1: f9de8efa308a8cf1b14404a4f77d74d8
Additional Hang Signature 2: 76b7
Additional Hang Signature 3: 76b7437f6cec5c7e8d0427e4032a30c9
Additional Hang Signature 4: f9de
Additional Hang Signature 5: f9de8efa308a8cf1b14404a4f77d74d8
Additional Hang Signature 6: 76b7
Additional Hang Signature 7: 76b7437f6cec5c7e8d0427e4032a30c9

Well it looks like it is back to Marvel Heroes until I can get this issue resolved…

Sadly the Phenom II series, along with just about every AMD CPU on the market, has poor performance in GW2 overall. But to actually try to pin point your problem we could use some extra information.
CPU we have as a Phenom II x6, GPU Nvidia GTX 660TI.
We need RAM & amount and OS as well.

Also a trick to try out is found here https://help.guildwars2.com/entries/28148006-Repairing-the-Game-Client . This will allow you to repair the client.

The whole AMD vs Intel is irrelevant for the OP. He is crashing and he shouldn’t be.

But we still dont know your system specs. Which x6 are you running (there are 5 different ones), which Motherboard, What ram configuration, and what power supply?

Are you overclocking at all?

what are your ingame settings?

when you upgraded from the AMD 5770 to the Nvidia 660TI, did you do a driver sweep from safemode before installing the Nvidia Drivers?

Also can you attach the full crash log?

Hi and thank you for the replies. I was so excited to start playing again and the game is still unplayable for me.
I have 8 gigs of RAM and Windows 7 Ultimate sp1, AMD Phenom™ II X6 1100T Processor, and of coarse GTX 660 Ti graphics card.
I have tried truing all of the graphics settings to low with no prevail. I even started getting blue screens of death due to some physical memory dump. I just did a mem test to see if my Ram was bad and everything is ok. It is driving me nuts because every test says that the system is fine.

Voldarus.2406:

Hi and thank you for the replies. I was so excited to start playing again and the game is still unplayable for me.
I have 8 gigs of RAM and Windows 7 Ultimate sp1, AMD Phenom™ II X6 1100T Processor, and of coarse GTX 660 Ti graphics card.
I have tried truing all of the graphics settings to low with no prevail. I even started getting blue screens of death due to some physical memory dump. I just did a mem test to see if my Ram was bad and everything is ok. It is driving me nuts because every test says that the system is fine.

An Application will never BSOD your OS unless your OS is already unstable. What was the stop code on the BSOD and the faulting Module.

we fix that, we probably fix the game.

Also, if you download and run CPU-Z, on the mainboard tab what is your PCI-E link speeds?

Here are my crash logs, also when it blue screens the BCCode is 124.

AppHangB1
Application Name: Gw2.exe
Application Version: 1.0.0.1
Application Timestamp: 52f2df6c
Hang Signature: f9de
Hang Type: 2048
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Hang Signature 1: f9de8efa308a8cf1b14404a4f77d74d8
Additional Hang Signature 2: 76b7
Additional Hang Signature 3: 76b7437f6cec5c7e8d0427e4032a30c9
Additional Hang Signature 4: f9de
Additional Hang Signature 5: f9de8efa308a8cf1b14404a4f77d74d8
Additional Hang Signature 6: 76b7
Additional Hang Signature 7: 76b7437f6cec5c7e8d0427e4032a30c9

Voldarus.2406:

Here are my crash logs, also when it blue screens the BCCode is 124.

AppHangB1
Application Name: Gw2.exe
Application Version: 1.0.0.1
Application Timestamp: 52f2df6c
Hang Signature: f9de
Hang Type: 2048
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Hang Signature 1: f9de8efa308a8cf1b14404a4f77d74d8
Additional Hang Signature 2: 76b7
Additional Hang Signature 3: 76b7437f6cec5c7e8d0427e4032a30c9
Additional Hang Signature 4: f9de
Additional Hang Signature 5: f9de8efa308a8cf1b14404a4f77d74d8
Additional Hang Signature 6: 76b7
Additional Hang Signature 7: 76b7437f6cec5c7e8d0427e4032a30c9

that is not a windows BSOD, that is an application fault.
I need the Kernel dump.

Have you checked BIOS to make sure your RAM is configured properly?

At this point, I recommend pulling out a stick of RAM, then trying GW2 again. If you have the same issue, remove that stick and put the other one in.

Also, even if Memtest doesn’t show any errors; that still isn’t conclusive regarding the condition of your memory because Memtest doesn’t really stress the memory like a game does.

sirsquishy.8531:

Voldarus.2406:

Here are my crash logs, also when it blue screens the BCCode is 124.

AppHangB1
Application Name: Gw2.exe
Application Version: 1.0.0.1
Application Timestamp: 52f2df6c
Hang Signature: f9de
Hang Type: 2048
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Hang Signature 1: f9de8efa308a8cf1b14404a4f77d74d8
Additional Hang Signature 2: 76b7
Additional Hang Signature 3: 76b7437f6cec5c7e8d0427e4032a30c9
Additional Hang Signature 4: f9de
Additional Hang Signature 5: f9de8efa308a8cf1b14404a4f77d74d8
Additional Hang Signature 6: 76b7
Additional Hang Signature 7: 76b7437f6cec5c7e8d0427e4032a30c9

that is not a windows BSOD, that is an application fault.
I need the Kernel dump.

I’m looking for the kernel dump right now, never had to do this so it might take awhile.

abomally.2694:

Have you checked BIOS to make sure your RAM is configured properly?

At this point, I recommend pulling out a stick of RAM, then trying GW2 again. If you have the same issue, remove that stick and put the other one in.

Also, even if Memtest doesn’t show any errors; that still isn’t conclusive regarding the condition of your memory because Memtest doesn’t really stress the memory like a game does.

So these issues are because GW2 stresses the system a lot, I can understand if I was running max settings but all low settings and still having issues is a little obscene for a 2 year old game

Voldarus.2406:

abomally.2694:

Have you checked BIOS to make sure your RAM is configured properly?

At this point, I recommend pulling out a stick of RAM, then trying GW2 again. If you have the same issue, remove that stick and put the other one in.

Also, even if Memtest doesn’t show any errors; that still isn’t conclusive regarding the condition of your memory because Memtest doesn’t really stress the memory like a game does.

So these issues are because GW2 stresses the system a lot, I can understand if I was running max settings but all low settings and still having issues is a little obscene for a 2 year old game

that is correct. It uses the CPU in such a way, that your system will crash if its not stable.

you can find the kernel error in event viewer under windows>system.

ok so I just all of the kernel reports via event viewer, which one am I looking to post?

going to run GW2 to see if I can get my system to crash again

Log Name: Microsoft-Windows-Kernel-EventTracing/Admin
Source: Microsoft-Windows-Kernel-EventTracing
Date: 2/10/2014 1:42:29 PM
Event ID: 3
Task Category: Session
Level: Error
Keywords: Session
User: SYSTEM
Computer: Quantum-PC
Description:
Session “Microsoft Security Client OOBE” stopped due to the following error: 0xC000000D
Event Xml:
<Event xmlns=“http://schemas.microsoft.com/win/2004/08/events/event”>
<System>
<Provider Name=“Microsoft-Windows-Kernel-EventTracing” Guid=“{B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}” />
<EventID>3</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>2</Task>
<Opcode>14</Opcode>
<Keywords>0×8000000000000010</Keywords>
<TimeCreated SystemTime=“2014-02-10T21:42:29.181606400Z” />
<EventRecordID>102</EventRecordID>
<Correlation />
<Execution ProcessID=“4” ThreadID=“192” />
<Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
<Computer>Quantum-PC</Computer>
<Security UserID=“S-1-5-18” />
</System>
<EventData>
<Data Name=“SessionName”>Microsoft Security Client OOBE</Data>
<Data Name=“FileName”>C:\ProgramData\Microsoft\Microsoft Security Client\Support\EppOobe.etl</Data>
<Data Name=“ErrorCode”>3221225485</Data>
<Data Name=“LoggingMode”>5</Data>
</EventData>
</Event>

OK just got my system to crash and got this report, to be honest I have never been so happy to get a system crash heh

I also got this on the start up after the crash, don’t know if this will also help

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80070B9028
BCP3: 00000000B47B2000
BCP4: 0000000000000135
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

sirsquishy.8531:

Voldarus.2406:

Hi and thank you for the replies. I was so excited to start playing again and the game is still unplayable for me.
I have 8 gigs of RAM and Windows 7 Ultimate sp1, AMD Phenom™ II X6 1100T Processor, and of coarse GTX 660 Ti graphics card.
I have tried truing all of the graphics settings to low with no prevail. I even started getting blue screens of death due to some physical memory dump. I just did a mem test to see if my Ram was bad and everything is ok. It is driving me nuts because every test says that the system is fine.

An Application will never BSOD your OS unless your OS is already unstable. What was the stop code on the BSOD and the faulting Module.

we fix that, we probably fix the game.

Also, if you download and run CPU-Z, on the mainboard tab what is your PCI-E link speeds?

Ok just downloaded CPU-Z and on the mainboard tab it says my PCI-E Link width is x16 max supported x16

Voldarus.2406:

I also got this on the start up after the crash, don’t know if this will also help

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80070B9028
BCP3: 00000000B47B2000
BCP4: 0000000000000135
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Bug Check 0×124: WHEA_UNCORRECTABLE_ERROR

Need the entire BSOD message, including the Faulting Module. You could upload the Dump as well.

Usually this is a driver issue, though.

Voldarus.2406:

Log Name: Microsoft-Windows-Kernel-EventTracing/Admin
Source: Microsoft-Windows-Kernel-EventTracing
Date: 2/10/2014 1:42:29 PM
Event ID: 3
Task Category: Session
Level: Error
Keywords: Session
User: SYSTEM
Computer: Quantum-PC
Description:
Session “Microsoft Security Client OOBE” stopped due to the following error: 0xC000000D
Event Xml:
<Event xmlns=“http://schemas.microsoft.com/win/2004/08/events/event”>
<System>
<Provider Name=“Microsoft-Windows-Kernel-EventTracing” Guid=“{B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}” />
<EventID>3</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>2</Task>
<Opcode>14</Opcode>
<Keywords>0×8000000000000010</Keywords>
<TimeCreated SystemTime=“2014-02-10T21:42:29.181606400Z” />
<EventRecordID>102</EventRecordID>
<Correlation />
<Execution ProcessID=“4” ThreadID=“192” />
<Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
<Computer>Quantum-PC</Computer>
<Security UserID=“S-1-5-18” />
</System>
<EventData>
<Data Name=“SessionName”>Microsoft Security Client OOBE</Data>
<Data Name=“FileName”>C:\ProgramData\Microsoft\Microsoft Security Client\Support\EppOobe.etl</Data>
<Data Name=“ErrorCode”>3221225485</Data>
<Data Name=“LoggingMode”>5</Data>
</EventData>
</Event>

OK just got my system to crash and got this report, to be honest I have never been so happy to get a system crash heh

Kind of looks like Microsoft Security Client (essentials) Is broken.

I would verify that MSE is installed, then remove it.

..still need the faulting module though.

Ok so I just tried to play after uninstalling MSE and I almost got through a fractal, unfortunately the:

AppHangB1
Application Name: Gw2.exe
Application Version: 1.0.0.1
Application Timestamp: 52f2df6c
Hang Signature: f9de
Hang Type: 2048
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Hang Signature 1: f9de8efa308a8cf1b14404a4f77d74d8
Additional Hang Signature 2: 76b7
Additional Hang Signature 3: 76b7437f6cec5c7e8d0427e4032a30c9
Additional Hang Signature 4: f9de
Additional Hang Signature 5: f9de8efa308a8cf1b14404a4f77d74d8
Additional Hang Signature 6: 76b7
Additional Hang Signature 7: 76b7437f6cec5c7e8d0427e4032a30c9

came back at the last boss. Well it’s a start now just have to see what is causing this and I might be able to play. Thank you for the help

Voldarus.2406:

Ok so I just tried to play after uninstalling MSE and I almost got through a fractal, unfortunately the:

AppHangB1
Application Name: Gw2.exe
Application Version: 1.0.0.1
Application Timestamp: 52f2df6c
Hang Signature: f9de
Hang Type: 2048
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Hang Signature 1: f9de8efa308a8cf1b14404a4f77d74d8
Additional Hang Signature 2: 76b7
Additional Hang Signature 3: 76b7437f6cec5c7e8d0427e4032a30c9
Additional Hang Signature 4: f9de
Additional Hang Signature 5: f9de8efa308a8cf1b14404a4f77d74d8
Additional Hang Signature 6: 76b7
Additional Hang Signature 7: 76b7437f6cec5c7e8d0427e4032a30c9

came back at the last boss. Well it’s a start now just have to see what is causing this and I might be able to play. Thank you for the help

I am thinking MSE damaged your GW2.dat file some. Due to how gw2.exe loads that dat file into memory…I would run a -repair against it and see if that helps at all.

Also, disable windows defender, clean all then remains of MSE and install Avast! Free Edition. You need AV, and Avast! is the best on the market for the free offerings. Also, dont forget to do a clean restart.

Well the BSOD is back, this is very irritating to say the least. I don’t understand why I have had so many problems with this game since launch.

Log Name: Microsoft-Windows-Kernel-EventTracing/Admin
Source: Microsoft-Windows-Kernel-EventTracing
Date: 2/10/2014 3:25:02 PM
Event ID: 3
Task Category: Session
Level: Error
Keywords: Session
User: SYSTEM
Computer: Quantum-PC
Description:
Session “Microsoft Security Client OOBE” stopped due to the following error: 0xC000000D
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}" />
<EventID>3</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>2</Task>
<Opcode>14</Opcode>
<Keywords>0×8000000000000010</Keywords>
<TimeCreated SystemTime="2014-02-10T23:25:02.807205800Z" />
<EventRecordID>106</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="188" />
<Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
<Computer>Quantum-PC</Computer>
<Security UserID="S-1-5-18" />

I’m going to try and download the game again with out MSE and try Avast!, I’m hopping that this will solve the issue, as you said MSE might have changed the game files.

This was suggestion, Give it a try

STEP 1. remove MSE by Program and Features in control panel.

STEP2. down load Microsoft fix it 50692 and run.

Sounds like you need a hotfix.

I have already uninstalled MSE and installed Avast!, I am also running a Gw2 game repair atm. I’ll have to do the rest when I get home from class tonight, again thank you for all the help you have been assisting me with.