Guild Wars 2

hello Ive been playing guild wars 2 for about a week now and i get freezes and sometimes even whole crashes every 30 mins. I tried to put up with it but sometimes i even have to do a hard restart can somebody help me. PLEASE.

This is what I mainly get now and also things like this happen in game too.

This looks like a drivers issues. Try uninstalling your vid card drivers and re-installing the newest ones. It may help. Post back either way to let us know.

Also, post your complete system specs.

I have re-installed the driver and this still happens and my specs are

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: M68MT-S2P
BIOS: Award Modular BIOS v6.00PG
Processor: AMD Athlon™ II X4 640 Processor (4 CPUs), ~3.0GHz
Memory: 8192MB RAM
Available OS Memory: 8190MB RAM
Page File: 3023MB used, 13356MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

Sparto.6413:

I have re-installed the driver and this still happens and my specs are

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: M68MT-S2P
BIOS: Award Modular BIOS v6.00PG
Processor: AMD Athlon™ II X4 640 Processor (4 CPUs), ~3.0GHz
Memory: 8192MB RAM
Available OS Memory: 8190MB RAM
Page File: 3023MB used, 13356MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

You do have a graphics card right? I’m going to take a stab in the dark here and guess its an AMD HD 7770. Am I right? There have been a lot of other people with problems lately with this model card for some reason. If the latest drivers haven’t gotta you anywhere, I doubt its a temperature issue, but lets check anyways.

If you don’t already have software that monitors your CPU’s and GPU’s temperatures, then I recommend using HWMonitor which can be found here:
http://www.cpuid.com/downloads/hwmonitor/1.22-setup.exe

Sorry about that my graphics card is a asus GTX 550ti and im not sure what driver to download

Sparto.6413:

Sorry about that my graphics card is a asus GTX 550ti and im not sure what driver to download

No biggie, this is the driver you’re going to want to make sure you have:
http://www.geforce.com/drivers/results/62791

If that doesn’t work, make sure to check your temperatures as well aforementioned in my previous post.

In addition, it may be a good idea to reinstall or update DirectX:

https://www.microsoft.com/en-us/download/details.aspx?id=35

Okay Ive updated my DirectX and i can get past character screen and my temp read from 40-70 degrees and the loading screen takes forever when i press play and when its nearly done it freezes causing me to Ctrl+Alt+Delete and open up task manager and when it becomes un-froze and i open it I get this.

Bump Help please

Sparto.6413:

Okay Ive updated my DirectX and i can get past character screen and my temp read from 40-70 degrees and the loading screen takes forever when i press play and when its nearly done it freezes causing me to Ctrl+Alt+Delete and open up task manager and when it becomes un-froze and i open it I get this.

When you say you have updated your DirectX, I’m going to assume that you also installed the latest graphics driver that I linked.

Those temperatures are normal for an Nvidia GPU, especially during the more summery months where room temperatures are a little higher when people like to save on their monthly bills. 70C under load is really good, when you get close to the point of boiling water, like the 90C+ area is when you start to worry.

Out of curiosity, what are your CPU temperatures like?

aound 40-50 degrees but when in games around 60-70

Sparto.6413:

aound 40-50 degrees but when in games around 60-70

Well there’s a potential problem. Your series of processors don’t really like to go to 70C, 71C being its’ maximum. If I were you, I would make sure to clean your case out from any dust. Check the temperature at that time, then if it still gets toasty like that, it’s time to reapply the thermal paste between the CPU itself and the heat sink attached to it. After that, your temperatures should drop quite a bit.

Any thermal paste will do since between the best and worst is only a handful of degrees C, so if you aren’t in the market for overclocking your CPU, get whatever. Arctic Silver 5 is very common and pretty decent. Currently, I’m using some Timtronics Grey Ice 4200.

As for how to apply thermal paste, YouTube has more than enough instructional videos to follow.

Okay i cleaned the case out and applied some thermal paste and its normal temp now is around 32 and in game around 50 and im going to re-install overnight ill tell you guys how it went.

Okay I’m really starting to get really kittening annoyed i re-installed it that didn’t work i even wiped my second hard drive (which is whakittens stored in) and still no success.

Still getting this stupid stuff

Time to toss a support ticket to ArenaNet at this point. I’m not entirely sure what else could be messing the system up.

I have but i havent got a reply yet.

When we get issues like this on the Mac, we just delete the contents of our gw2 folder (the folder that contains our config file and such). It typically fixes graphics issue like these… Since we don’t have drivers updates constantly.

Okay, I know it’s not all black screen, but what about this?

https://forum-en.gw2archive.eu/forum/support/tech/Black-Screen-Issue-AMD-ATI/first#post38195