Guild Wars 2

Now, I am having ISP issues at the moment and have posted a tracert to their forum so that they can look into the issue for me. I haven’t a clue what it all means though and I ‘think’ it means that my connection issues are down to my isp. One of the guys in the guild suggested I run pingplotter which I will look into but I will run it in the evening which is when my connection goes to hell. Would anyone have any tips or advice they could add so that I can get back to playing my game a bit quicker, please? I’m hoping that by being a bit more proactive with my isp and not just ranting at them that I can get this fixed a bit quicker.

Tracing route to 206-127-159-180.ncsoft.com [206.127.159.180]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 7 ms 10 ms 16 ms 95.45.36.1
3 6 ms 5 ms 6 ms 86-43-59-133-dynamic.pa1.crz.iptv.eircom.net [86
.43.59.133]
4 7 ms 8 ms 35 ms tenge-3-1-1.core1.srl.core.eircom.net [86.43.252
.85]
5 6 ms * 6 ms ge3-0-0.peering1.csg.dublin.eircom.net [86.43.24
4.54]
6 99 ms 99 ms 101 ms 195.16.170.41
7 117 ms 118 ms * ae-2-70.edge6.Frankfurt1.Level3.net [4.69.154.74
]
8 * 121 ms * ae-2-70.edge6.Frankfurt1.Level3.net [4.69.154.74
]
9 30 ms 30 ms 29 ms 195.16.161.58
10 30 ms 30 ms 31 ms 206-127-157-86.ncsoft.com [206.127.157.86]
11 31 ms 31 ms 31 ms 206-127-157-102.ncsoft.com [206.127.157.102]
12 30 ms 31 ms 31 ms 206-127-159-180.ncsoft.com [206.127.159.180]

Trace complete.

I’m also having lag issues in GW2 and have similar concerns as in the OP. If someone can answer his/her question, I’d like to request them to also take a look at my tracert report.

Tracing route to 206-127-159-180.ncsoft.com [206.127.159.180]
over a maximum of 30 hops:

1 6 ms 2 ms 16 ms Wireless_Broadband_Router.home [192.168.1.1]
2 8 ms 13 ms 9 ms L100.LSANCA-VFTTP-130.verizon-gni.net [173.51.16
6.1]
3 211 ms 103 ms 50 ms G1-6-2-5.LSANCA-LCR-21.verizon-gni.net [100.41.2
03.118]
4 150 ms 185 ms 48 ms so-3-1-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
.151.236]
5 * * * Request timed out.
6 14 ms 9 ms 12 ms 0.ae2.XL3.LAX15.ALTER.NET [140.222.227.19]
7 12 ms 13 ms 14 ms TenGigE0-4-0-0.GW4.LAX15.ALTER.NET [152.63.112.7
3]
8 146 ms 43 ms 18 ms teliasonera-gw.customer.alter.net [152.179.21.42
]
9 92 ms 87 ms 84 ms nyk-bb1-link.telia.net [80.91.252.162]
10 219 ms 372 ms 393 ms ffm-bb1-link.telia.net [213.155.131.144]
11 209 ms 180 ms 179 ms ffm-b11-link.telia.net [62.115.137.121]
12 234 ms 204 ms 189 ms ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.
74]
13 183 ms 274 ms 274 ms 206-127-157-86.ncsoft.com [206.127.157.86]
14 299 ms 178 ms 173 ms 206-127-157-102.ncsoft.com [206.127.157.102]
15 189 ms 252 ms 319 ms 206-127-159-180.ncsoft.com [206.127.159.180]

Trace complete.

thepurplesmartie.3017:

Now, I am having ISP issues at the moment and have posted a tracert to their forum so that they can look into the issue for me. I haven’t a clue what it all means though and I ‘think’ it means that my connection issues are down to my isp. One of the guys in the guild suggested I run pingplotter which I will look into but I will run it in the evening which is when my connection goes to hell. Would anyone have any tips or advice they could add so that I can get back to playing my game a bit quicker, please? I’m hoping that by being a bit more proactive with my isp and not just ranting at them that I can get this fixed a bit quicker.

Tracing route to 206-127-159-180.ncsoft.com [206.127.159.180]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 7 ms 10 ms 16 ms 95.45.36.1
3 6 ms 5 ms 6 ms 86-43-59-133-dynamic.pa1.crz.iptv.eircom.net [86
.43.59.133]
4 7 ms 8 ms 35 ms tenge-3-1-1.core1.srl.core.eircom.net [86.43.252
.85]
5 6 ms * 6 ms ge3-0-0.peering1.csg.dublin.eircom.net [86.43.24
4.54]
6 99 ms 99 ms 101 ms 195.16.170.41

7 117 ms 118 ms * ae-2-70.edge6.Frankfurt1.Level3.net [4.69.154.74
]
8 * 121 ms * ae-2-70.edge6.Frankfurt1.Level3.net [4.69.154.74
]
9 30 ms 30 ms 29 ms 195.16.161.58
10 30 ms 30 ms 31 ms 206-127-157-86.ncsoft.com [206.127.157.86]
11 31 ms 31 ms 31 ms 206-127-157-102.ncsoft.com [206.127.157.102]
12 30 ms 31 ms 31 ms 206-127-159-180.ncsoft.com [206.127.159.180]

Trace complete.

You looked for 195.16.170.41

Country: Ireland
Region: Dublin
City: Dublin
Postal Code: N/A
Latitude/Longitude: 53.333099 / -6.248900
ISP: “Level 3 Communications”
Organization: “DUBLIN IPA CSL”
Host Name: N/A

IP address is numbered 195.16.170.41. This IP address is active in Ireland, and refers to Dublin, Dublin. IP Country code is IE. IP address is assigned to “Level 3 Communications”. In organization “DUBLIN IPA CSL”. IP address latitude is 53.333099 and longitude is -6.2489.

Contact your ISP and tell them Level3 is having severe latency, and then show them your trace route.

dynealex.1470:

I’m also having lag issues in GW2 and have similar concerns as in the OP. If someone can answer his/her question, I’d like to request them to also take a look at my tracert report.

Tracing route to 206-127-159-180.ncsoft.com [206.127.159.180]
over a maximum of 30 hops:

1 6 ms 2 ms 16 ms Wireless_Broadband_Router.home [192.168.1.1]
2 8 ms 13 ms 9 ms L100.LSANCA-VFTTP-130.verizon-gni.net [173.51.16
6.1]
3 211 ms 103 ms 50 ms G1-6-2-5.LSANCA-LCR-21.verizon-gni.net [100.41.2
03.118]
4 150 ms 185 ms 48 ms so-3-1-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
.151.236]
5 * * * Request timed out.
6 14 ms 9 ms 12 ms 0.ae2.XL3.LAX15.ALTER.NET [140.222.227.19]
7 12 ms 13 ms 14 ms TenGigE0-4-0-0.GW4.LAX15.ALTER.NET [152.63.112.7
3]
8 146 ms 43 ms 18 ms teliasonera-gw.customer.alter.net [152.179.21.42
]
9 92 ms 87 ms 84 ms nyk-bb1-link.telia.net [80.91.252.162]
10 219 ms 372 ms 393 ms ffm-bb1-link.telia.net [213.155.131.144]
11 209 ms 180 ms 179 ms ffm-b11-link.telia.net [62.115.137.121]
12 234 ms 204 ms 189 ms ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.
74]
13 183 ms 274 ms 274 ms 206-127-157-86.ncsoft.com [206.127.157.86]
14 299 ms 178 ms 173 ms 206-127-157-102.ncsoft.com [206.127.157.102]
15 189 ms 252 ms 319 ms 206-127-159-180.ncsoft.com [206.127.159.180]

Trace complete.

Your issue is with your ISP Verizon directly

3 211 ms 103 ms 50 ms G1-6-2-5.LSANCA-LCR-21.verizon-gni.net [100.41.2
03.118]

thats your next hop out of your house, call Verizon and tell them that 100.41.203.118 is dropping packets and having high latency.

Thanks very much for your help sirsquishy. So far my isp (on the forum at least) has been receptive to the trace route results that I posted and I haven’t been fobbed off (yet). I’m expecting an engineer out today or tomorrow and am hoping that I can get some kind of answers from him when he comes but I don’t want to be fobbed off with the usual ’it’s not us it’s anet’ response that many people tend to get when I know that this isn’t the problem in my case. I’m thinking of printing off the results to show the engineer when he is here to see what he says. Fingers crossed I get a result soon.

Can someone please help me identify where my problem is? With the ISP or connection to ANet? I’ve added my details as well. I live in Sri Lanka

http://i.imgur.com/36uwS7u.png

Altair.5842:

Can someone please help me identify where my problem is? With the ISP or connection to ANet? I’ve added my details as well. I live in Sri Lanka

http://i.imgur.com/36uwS7u.png

Call your ISP and show them the screenshot you linked here. Your 3rd Hop is having 300+ms latency and probably the start of your issues, only they can fix it.