Guild Wars 2

This is for real. Im playing and all of a sudden i get logged out to character screen and the game notifications box pops up and says something along the lines of " you have been disconnected this account is already signed on another computer." And im just like O.O
So I log out and change all my passwords for everything and put some added protection on my stuff. I log back in and my main character has been tampered with and my bank items have been shuffled around. So i went ahead added google authenticater. I have everything set up how its supposed to be i think but I still gets no prompt….. Why??

I think it’s strange you don’t get prompted for the authenticator right after setting it up, but I believe it only prompts if your IP or general location (one of the two) change.

If you have a dynamic IP address, I would try changing it (in most cases, hotplugging the power to the modem works). If it prompts after that, all is working.

Someone else might have better advice though. It’s unfortunate you got hacked :/ If you haven’t already, do: https://en.support.guildwars2.com/app/answers/detail/a_id/9212/~/hacked-accounts

Espionage.3685:

If you have a dynamic IP address, I would try changing it (in most cases, hotplugging the power to the modem works). If it prompts after that, all is working.

He could not get any prompt even if he changes the IP. The wonderful security system based on the IP most of the times doesn’t save a small range of IPs (<255 hosts) as safe but, instead, takes for good a much bigger IP family: just to make an example, something like from 90.0.0.0 to 90.255.255.255 gets tagged as safe and so, even if he changes IP, it’s much likely that his ISP will give him an IP which is in that range anyway thus not getting any prompt

If you log into your account via the gw2 website, there should be an option in there that shows you the IP’s that have connected to the game via your login info, you can tell it to forget all networks, then when you login next time it should prompt you to enter the authenticater code to enter the game, in there you should also have the ability to link the google auth to your account.

Ok I Did It.2854:

If you log into your account via the gw2 website, there should be an option in there that shows you the IP’s that have connected to the game via your login info, you can tell it to forget all networks, then when you login next time it should prompt you to enter the authenticater code to enter the game, in there you should also have the ability to link the google auth to your account.

Thanks you all for your help! This method I quoted here worked like a charm. Fast and easy. Just delete all authorized and relog. THX!!!