Kicked out at 8pm GMT

Kicked out at 8pm GMT

in Account & Technical Support

Posted by: Argon.1563

Argon.1563

For the last 3 days now, ive been unable to play after 8pm.

I get kicked off with some false error code, either saying I have no internet connection, or my security system is messing things up. Well I can conclude my internet connection isn’t an issue, beacuse after 8pm, all my other programs, games and applications sure function fully, and my security sure isn’t an issue either until 8pm, then GW2 magically notices its there. and after that im not allowed back in until 6am the next day, bit odd and mildly suspicious considering it happens at the same time, and when I try to log back in, I get some false error saying I apparently have no internet connection.

Im going to be polite and assume this is just a coincidence and assume its just a normal crash every day at the exact same time, and it stops at the exact same time the next day. Just please identify and fix it, or give me a fix, if its apparently something im doing.

Thanks very much.

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Kicked out at 8pm GMT

in Account & Technical Support

Posted by: ikereid.4637

ikereid.4637

For the last 3 days now, ive been unable to play after 8pm.

I get kicked off with some false error code, either saying I have no internet connection, or my security system is messing things up. Well I can conclude my internet connection isn’t an issue, beacuse after 8pm, all my other programs, games and applications sure function fully, and my security sure isn’t an issue either until 8pm, then GW2 magically notices its there. and after that im not allowed back in until 6am the next day, bit odd and mildly suspicious considering it happens at the same time, and when I try to log back in, I get some false error saying I apparently have no internet connection.

Im going to be polite and assume this is just a coincidence and assume its just a normal crash every day at the exact same time, and it stops at the exact same time the next day. Just please identify and fix it, or give me a fix, if its apparently something im doing.

Thanks very much.

Could be someone messing with your routers Access List?
if its a set time everynight that you get dropped and then cannot reconnect until the next day. That would tell me a time schedule was setup to block GW2’s Traffic.

I would look into your router, or the one(s) who manage it (IE, room mate, Parents, School IT Department…ect)

Desktop: 4790k@4.6ghz-1.25v, AMD 295×2, 32GB 1866CL10 RAM, 850Evo 500GB SSD
Laptop: M6600 – 2720QM, AMD HD6970M, 32GB 1600CL9 RAM, Arc100 480GB SSD

Kicked out at 8pm GMT

in Account & Technical Support

Posted by: Argon.1563

Argon.1563

I’m not sure what an Access List is, but when ive googled it, it just comes up with a load of forums talking about iOS or something, but im sure nobody has been playing with my router, beacuse i’m the only person that knows the password to get inside it.

Just out of curiosity, how would I access said Access List and see what is is? Ive never come across the term before or seen it when i’ve been inside my router.

Kicked out at 8pm GMT

in Account & Technical Support

Posted by: ikereid.4637

ikereid.4637

I’m not sure what an Access List is, but when ive googled it, it just comes up with a load of forums talking about iOS or something, but im sure nobody has been playing with my router, beacuse i’m the only person that knows the password to get inside it.

Just out of curiosity, how would I access said Access List and see what is is? Ive never come across the term before or seen it when i’ve been inside my router.

If someone hacked or latched on to your wireless connection, they could have access to your router.

You need to log in, and look for ‘access times’ or something similar. It will have a time/date table of when to restrict what service/port/protocol.

Desktop: 4790k@4.6ghz-1.25v, AMD 295×2, 32GB 1866CL10 RAM, 850Evo 500GB SSD
Laptop: M6600 – 2720QM, AMD HD6970M, 32GB 1600CL9 RAM, Arc100 480GB SSD

Kicked out at 8pm GMT

in Account & Technical Support

Posted by: Argon.1563

Argon.1563

My hub doesn’t appear to have any option like that. I’ve gone through every window except for one which is titled “Home Networking” but I cant access it due to a server error.

EDIT: Found it, it was tucked away in a link. Ive looked at it, and it says theres “No access control currently selected”

(edited by Argon.1563)

Kicked out at 8pm GMT

in Account & Technical Support

Posted by: ikereid.4637

ikereid.4637

My hub doesn’t appear to have any option like that. I’ve gone through every window except for one which is titled “Home Networking” but I cant access it due to a server error.

EDIT: Found it, it was tucked away in a link. Ive looked at it, and it says theres “No access control currently selected”

Ok, then you will want to look at your Desktop/Laptop for spyware. And then finally your ISP (its possible they cut off sessions based on TCP/UDP Volume).

Desktop: 4790k@4.6ghz-1.25v, AMD 295×2, 32GB 1866CL10 RAM, 850Evo 500GB SSD
Laptop: M6600 – 2720QM, AMD HD6970M, 32GB 1600CL9 RAM, Arc100 480GB SSD

Kicked out at 8pm GMT

in Account & Technical Support

Posted by: Argon.1563

Argon.1563

Ok, ive set my computer to full-scan, so ill see if it picks anything up when its done, it shouldn’t take very long, its moving along quite quickly.

In the meantime, how would I check my ISP to see if its cut anything? Would I just see if GW2’s ports are closed/open?

Kicked out at 8pm GMT

in Account & Technical Support

Posted by: ikereid.4637

ikereid.4637

Ok, ive set my computer to full-scan, so ill see if it picks anything up when its done, it shouldn’t take very long, its moving along quite quickly.

In the meantime, how would I check my ISP to see if its cut anything? Would I just see if GW2’s ports are closed/open?

That’s a loaded question. Depending on who your ISP is (Local exchange Carrier, vs mom and pop shop, vs Cable Company) that question and have very different answers.

Every ISP can see everything you are doing. Some Log some Dont. Others have Netflow that tracks your per service usage (HTTP vs HTTPS vs Netflix streaming VS Guildwars2 = For example), in which case when you hit a quota they can kill/block/shutdown that service for a time period.

Now the FCC mandated that was illegal quite some time ago, with Net Neutrality and all that. But that doesnt mean smaller ISP’s follow that. And thats even if your in the US.

So, yea your last question is very loaded.

One way to find out is use the alternate port when GW2 stops working at 8PM. You can tell the Launcher to use port 80 (you can find the how to on the forums for that) and if it connects, then something at your ISP is doing this. In which case, good luck and give them a call :-)

with out knowing who your ISP is, or where your located, its very hard to give good advice on this. Other then Have has already been provided.

Desktop: 4790k@4.6ghz-1.25v, AMD 295×2, 32GB 1866CL10 RAM, 850Evo 500GB SSD
Laptop: M6600 – 2720QM, AMD HD6970M, 32GB 1600CL9 RAM, Arc100 480GB SSD

Kicked out at 8pm GMT

in Account & Technical Support

Posted by: Argon.1563

Argon.1563

Im using BT and im in the UK, and no matter what port I test, they all show up as being closed, for example, Port 80 is apparently closed, which is the port that controls the internet traffic, yet im here typing this. .-.

I think this is all I can do for tonight, tomorrow ill see if the ports open up again before 8pm.

Thanks for all your help.