It seems as though after this most recent patch, I notice a huge lag spike when doing anything outside of tequatl. I cant even farm ores without lag spikes, I cant hit enemies without at least a 20 second delay. Also If I move to far from my starting position I get disconnected.
Please fix this, there are a lot of users with the same issue. Your QA better step it up a notch.
It seems as though after this most recent patch, I notice a huge lag spike when doing anything outside of tequatl. I cant even farm ores without lag spikes, I cant hit enemies without at least a 20 second delay. Also If I move to far from my starting position I get disconnected.
Please fix this, there are a lot of users with the same issue. Your QA better step it up a notch.
And may its not them; maybe its you; maybe its any of the hops between you and anet? Get the server’s IP by typing “/ip” in chat. Then in Windows, click start and type in “cmd” and hit enter. Then type “pathping ip” and post the results. Some users(specifically NW United States) have been having issues with Level3.
I use Pingplotter Freeware. If there is a long ping time before you hit the 64.25.32.xx block, which is the start of their server cluster, then the problem is with the “Internet”.
Now using the IP you get from /IP you can it look up on that address on the TCP Connections of the Resource Monitor and see the Latency there.
right, that’s why more and more people are suddenly complaining.. here and on map chats.
It’s a joke tbh. Then some Arena Net shill like Xystus.3241 comes in and blames spontaneous mass lag across all venues of the game reported by thousands of people as what, user error? Gtfo…
That is certainly how ANet’s tech support handling it. I know I am not the only one having this problem since the new content but they want me to run the diagnostic on my machine because to them the problem is on my end.
That is certainly how ANet’s tech support handling it. I know I am not the only one having this problem since the new content but they want me to run the diagnostic on my machine because to them the problem is on my end.
SOP for any support site. First check the client, then check the path with a network tool.
Anyway it’s not like support, some Joe/Jane sitting in front of a screen being forwarded to the next ticket and working off a script to select a previously written e-mail reply is going to able to fix the servers. The question is will all these tickets get aggregated and seen as a problem to be examined by someone who might be able to do something about it.
If the lag issue was caused by Anet then everyone would be lagging I have been playing this game from the head start and very rarely have experienced lag of any kind. Wednesday night I did have a little lag but I don’t think it was from any new content or patch, it was from an over loaded internet Apple released iOS7 so all those millions of people with an iPhone or pad was on getting the upgraded OS. Yes I was one of them trying to get the new OS, it took about five tries to get the OS to download from iTunes to upgrade my iPad this coincided with a spike in lag reports to this forum. There are so many reasons why you may be experience lag that is beyond Anet control
Opinions are like ______ everyone has one I could
put the correct term in but not everyone has kittens
It seems as though after this most recent patch, I notice a huge lag spike when doing anything outside of tequatl. I cant even farm ores without lag spikes, I cant hit enemies without at least a 20 second delay. Also If I move to far from my starting position I get disconnected.
Please fix this, there are a lot of users with the same issue. Your QA better step it up a notch.
Yet another posting thread, the fourth, all about LAG.
If all these threads were merged like they should be John would be ANSWERING the question that every single world event attendee wants to know right now;
WHAT, if anything, is being done about the LAG?
JOHN MERGE THESE AND FIX THE LAG it is NOT on our sides!
Not keeping all IT jobs here is a major reason IT is so bad HERE. 33y IT 10y IT Security
right, that’s why more and more people are suddenly complaining.. here and on map chats.
It’s a joke tbh. Then some Arena Net shill like Xystus.3241 comes in and blames spontaneous mass lag across all venues of the game reported by thousands of people as what, user error? Gtfo…
First of all, I do not see “thousands of people” reporting. I do see a large number.
There are a lot of players, like myself, who haven’t experienced one ounce of lag.
Internet traffic is routed like car traffic. People merge on to main highways to travel to common points. We saw this the other week with players from the NW United States. Level3 was having some major packet dropping issues. This issue has also existed in the past at the peering point with Level3 in Chicago. I’ve personally experienced this on several occasions. The worst I have ever experienced was back during my WoW raiding days; it lasted nearly a week and anyone in the Ohio/Penn/Ind/Mich/Ill, who were going through Chicago and down to the servers in Dallas, could not play. However, if any of us hopped on the servers that WoW had in Virgina, no lag existed.
Right now, we are seeing two different issues; some people whose connections report no issues and this is ANET’s problem. Others are experiencing lag; but showing large packet loss before they event get to the servers. This is appearing from many of the France players; for those in the US, it appears to be the connections from rogers/above/ALTER going down through the Washington DC area.
Now, why EU servers are hosted in the US, other than cost; I cannot see the logic of that.
That is certainly how ANet’s tech support handling it. I know I am not the only one having this problem since the new content but they want me to run the diagnostic on my machine because to them the problem is on my end.
SOP for any support site. First check the client, then check the path with a network tool.
Anyway it’s not like support, some Joe/Jane sitting in front of a screen being forwarded to the next ticket and working off a script to select a previously written e-mail reply is going to able to fix the servers. The question is will all these tickets get aggregated and seen as a problem to be examined by someone who might be able to do something about it.
Exactly! I hope the issues do get aggregated. We need to provide information; commonalities to their techs. Saying “LAG” doesn’t help anyone or anything. Showing through simple tools that issues exist at common points, can help pinpoint the problem
I would open a trouble ticket with this information as it resides on their address space. The 100% packet loss can be ignored, as they are probably blocking the requests. But up to there, we see that node experiencing 95% loss.
I would open a trouble ticket with this information as it resides on their address space. The 100% packet loss can be ignored, as they are probably blocking the requests. But up to there, we see that node experiencing 95% loss.
I’m on Sea of Sorrows, US Server. I’m really not sure whether if it’s not ANET’s problem or vice versa. There seems to be a few players having the same problem like I do; but majority that are facing it are having the same symptom (i.e. hard to login, long loading screen, easily getting disconnected during mid-game or even getting disconnected right after completing the loading screen).
Their tickets? Gah, I’ve had bad experiences with them. Had an issue previously and was basically re-routed from one department to another; and finally was told to submit a report from their in-game support system; which up till now, did not solve my initial problem (but that’s out of the context).
I use Pingplotter Freeware. If there is a long ping time before you hit the 64.25.32.xx block, which is the start of their server cluster, then the problem is with the “Internet”.
Now using the IP you get from /IP you can it look up on that address on the TCP Connections of the Resource Monitor and see the Latency there.
Oh no! I did what was suggested and it turns out my issue really is the “internet”! How do I fix that?! Does anyone have the tech support number and/or email address to get it fixed? A buddy of mine told me not to worry as its probably an ID-10t or pebcak error which are pretty common and the internet will just fix itself, but I don’t know about that. Being a good consumer, I really want to let someone know the internet is broken in case other people are also having problems. hee hee hee
Just trying to inject a little humor into things. As one who has suffered the wrath of lag, I know the pain. While it’s unfortunate and very frustrating, anyone who plays games with an online component in this day and age knows there will be issues. Sometimes its non-optimized code, or the rig you play on, or your home internet connection, or even the internet as a whole as Xystus mentioned in the ‘highway’ example. As a long time gamer I just tell myself, this too shall pass. Eventually things will get fixed and work themselves out. Not to get all deep on you kittens, but with everything going on in this crazy world I sincerely hope the worst thing you’ve experienced today, this week, or month is lag in the video game you’re playing.
Oh no! I did what was suggested and it turns out my issue really is the “internet”! How do I fix that?! Does anyone have the tech support number and/or email address to get it fixed? A buddy of mine told me not to worry as its probably an ID-10t or pebcak error which are pretty common and the internet will just fix itself, but I don’t know about that. Being a good consumer, I really want to let someone know the internet is broken in case other people are also having problems. hee hee hee
I was trying to put the idea of a bad router between the player and the server into language that a raging iltechnicate (yea! new word) could grasp. After all the Internet wasn’t designed to guarantee latency times, just delivery of the data. If that means it’s routed through Pago Pago or bounced of a satellite to get there so be it.
I’ve also seen local and regional ISPs muck up there connections isolating the problem to an specific area of the country. Are there any commonalities here with the routing for players experiencing these long lag periods? If not then that lends credence to the problem being at either end of the connection then. Is the client under heavy data load from the server, which happens in large events, “gumming up” and is causing what looks to be lag or is it the server having a problem with the load? Or even an internal network problem at the server farm?
Saying “Have lag fix it” is as useful in solving the problem as posting the weather outside or sport scores. Support needs information to collect so when it’s passed on and aggregated a pattern may emerge so they can “work the problem”.
So file a ticket. Run and return the diagnostic they ask you to run. Shouting here does little to fix the problem. Sure it finds like players and makes you feel you aren’t alone and lets you vent but it isn’t going to fix the problem without providing them with data.
Saying “Have lag fix it” is as useful in solving the problem as posting the weather outside or sport scores. Support needs information to collect so when it’s passed on and aggregated a pattern may emerge so they can “work the problem”.
So file a ticket. Run and return the diagnostic they ask you to run. Shouting here does little to fix the problem. Sure it finds like players and makes you feel you aren’t alone and lets you vent but it isn’t going to fix the problem without providing them with data.
Using pathping here, I have ~60% loss at xxx.plaync.com.
On an EU server, from the US. Important point.
Isn’t everything hosted in Texas, including EU servers ?
Anyway I am playing on EU servers from the US for like 3 months now and I have never had this kind of issue.
No the EU game servers are in Germany (Frankfurt I think). The login account servers are in the US. I was just noting that on FIOS, looks it with 20ms ping times while within the US, jumps to 100ms once you cross the Atlantic into France. Not that’s the cause of what you are seeing, my point being you are “calling long distance” here.
I’m also from the US. In NYC. I recently got a new router, and switched from my previous one (switched from an Linksys WRT54GL with DD-WRT firmware to an ASUS RT-N65U stock firmware).
At first, I thought it was my router. But this isn’t the case for other games, or other applications using the net. Ran countless speed test, and everything was fine. Opened up Resource Monitor to check GW2 latency and it’s around 150ms-230ms. And this was in PvE alone! On some maps, I barely get any lag, and on others, I lag spike like every 5 seconds.
The issue remains the same. Lag is here for 3 days, I am in the US for more than 3 months and never experienced such lag before.
Well we have one person with problems with the EU servers. You have to help ANet to isolate and fix the problem. You can’t just say “it broke, fix it” because it’s not broken for everybody.
At least list which events you are having problems with. Which server, what zones, PvE, Fractals, WvW, PvP? And don’t say all because I’m pretty sure you haven’t checked everywhere tonight. Specificity is important.
The issue remains the same. Lag is here for 3 days, I am in the US for more than 3 months and never experienced such lag before.
Well we have one person with problems with the EU servers. You have to help ANet to isolate and fix the problem. You can’t just say “it broke, fix it” because it’s not broken for everybody.
At least list which events you are having problems with. Which server, what zones, PvE, Fractals, WvW, PvP? And don’t say all because I’m pretty sure you haven’t checked everywhere tonight. Specificity is important.
There is no way I am going to help Anet solve the issue more than I already did. They are aware of the problem, multiples people are reporting it. Actually the game is really close to unplayable for me. If they don’t fix it soon, I’ll just walk my way to another MMO, they are plenty of them out there. I don’t have a blood relationship with Guild Wars 2. They don’t fix it, they lose money. Not me.
The issue remains the same. Lag is here for 3 days, I am in the US for more than 3 months and never experienced such lag before.
Well we have one person with problems with the EU servers. You have to help ANet to isolate and fix the problem. You can’t just say “it broke, fix it” because it’s not broken for everybody.
At least list which events you are having problems with. Which server, what zones, PvE, Fractals, WvW, PvP? And don’t say all because I’m pretty sure you haven’t checked everywhere tonight. Specificity is important.
There is no way I am going to help Anet solve the issue more than I already did. They are aware of the problem, multiples people are reporting it. Actually the game is really close to unplayable for me. If they don’t fix it soon, I’ll just walk my way to another MMO, they are plenty of them out there. I don’t have a blood relationship with Guild Wars 2. They don’t fix it, they lose money. Not me.
Multiple people have reported multiple lag issues at multiple locations. If it was “their server”(as in game server) everyone would be experiencing it. That is just not the case. I was playing on my server (Stormbluff Isle) and was just sent to an Overflow for Tequatl. Some people were complaining about “LAG” during the event; I was lag free. I have yet to have any lag issues over the past few days.
The issue could be one of their gateways into their enclave from certain providers; or their gateways are not load balancing properly. Or any number of issues. Until we find the commonalities; it can be hard to diagnose.
pathping 64.25.33.85
Tracing route to 64.25.33.85 over a maximum of 30 hops
No the EU game servers are in Germany (Frankfurt I think). The login account servers are in the US. I was just noting that on FIOS, looks it with 20ms ping times while within the US, jumps to 100ms once you cross the Atlantic into France. Not that’s the cause of what you are seeing, my point being you are “calling long distance” here.
Behellagh, I was under the impression that their servers were all in the US. Still, even if they have to go through the US to login and then go back across the Atlantic to servers; that’s poor execution on their part.
I’m also from the US. In NYC. I recently got a new router, and switched from my previous one (switched from an Linksys WRT54GL with DD-WRT firmware to an ASUS RT-N65U stock firmware).
At first, I thought it was my router. But this isn’t the case for other games, or other applications using the net. Ran countless speed test, and everything was fine. Opened up Resource Monitor to check GW2 latency and it’s around 150ms-230ms. And this was in PvE alone! On some maps, I barely get any lag, and on others, I lag spike like every 5 seconds.
C:\Users\user>pathping 64.25.38.197:0
Unable to resolve target system name 64.25.38.197:0.
C:\Users\user>pathping 64.25.38.197
Tracing route to 64.25.38.197 over a maximum of 30 hops
0 user [192.168.1.117]
1 router.asus.com [192.168.1.1]
2 * * *
Computing statistics for 25 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Eradikat-PC [192.168.1.117]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% router.asus.com [192.168.1.1]
Trace complete.
everything looks fine though, I have no idea whats going on.
Wuffy,
it appears your ISP is blocking pathping; so it’s hard to see what is actually going on. =/
Just for common knowledge. “speed tests were fine” doesn’t mean much. It’s all about the route the internet traffic takes. The route to the speed test servers maybe clear; the route to the game may not be.
No the EU game servers are in Germany (Frankfurt I think). The login account servers are in the US. I was just noting that on FIOS, looks it with 20ms ping times while within the US, jumps to 100ms once you cross the Atlantic into France. Not that’s the cause of what you are seeing, my point being you are “calling long distance” here.
Behellagh, I was under the impression that their servers were all in the US. Still, even if they have to go through the US to login and then go back across the Atlantic to servers; that’s poor execution on their part.
Edit: And it makes sense that the account server is in one place. The forums have to access the account server as well. Also it’s not as if they are routing game traffic from EU to US and back to EU or that an app can only open a single port at a time.
No the EU game servers are in Germany (Frankfurt I think). The login account servers are in the US. I was just noting that on FIOS, looks it with 20ms ping times while within the US, jumps to 100ms once you cross the Atlantic into France. Not that’s the cause of what you are seeing, my point being you are “calling long distance” here.
Behellagh, I was under the impression that their servers were all in the US. Still, even if they have to go through the US to login and then go back across the Atlantic to servers; that’s poor execution on their part.
The issue remains the same. Lag is here for 3 days, I am in the US for more than 3 months and never experienced such lag before.
Well we have one person with problems with the EU servers. You have to help ANet to isolate and fix the problem. You can’t just say “it broke, fix it” because it’s not broken for everybody.
At least list which events you are having problems with. Which server, what zones, PvE, Fractals, WvW, PvP? And don’t say all because I’m pretty sure you haven’t checked everywhere tonight. Specificity is important.
There is no way I am going to help Anet solve the issue more than I already did. They are aware of the problem, multiples people are reporting it. Actually the game is really close to unplayable for me. If they don’t fix it soon, I’ll just walk my way to another MMO, they are plenty of them out there. I don’t have a blood relationship with Guild Wars 2. They don’t fix it, they lose money. Not me.
So one pathping, and maybe a support ticket if you decided to submit one. That’s the sum total of your help? Gee, thanks.
But it does show something up when it hopped into their server cluster in Frantfurt from hop 11 to hop 12. That may be helpful.
hee hee hee