Guild Wars 2

Hi,
I am new to Guildwars 2,
I installed for the first time yesterday but I am getting horrid lag. Its kind of like rubber banding but with a longer spike every time I move. I then crashed and a crash report was sent. I also have the dmp file in my GW2 directory but i cant read it.
Does anyone know of a way I can get information out of the dmp file? Its impossible to play at the minute.

System specs:

Motherboard: Asus sabertooth x58
CPU: 1st gen i7 950
GPU: Radeon HD 7870
RAM: 8 GB mushkin redline
PSU: OCZ 700W

Any help is very much appreciated. Thanks in advance.

I just logged in again the same lag occurred but this time no crash as such, instead the screen filicked to desktop with the game sound still playing and the ingame cursor still active but i could not access the game again either by clicking on the taskbar icon or alt tabbing etc…Please help

EDIT – thought I should add that fps is fine 40 – 60 and My pc is rock solid in all other games I play on ultra.

can anyone help?

There is some issues with servers lagging and game crashing, ppl getting random dc all the time. I hope they fix it asap.

Well here’s a crash log anyway just in case this might shed some light:

—> Crash <—
Assertion: error in CDxTexture::Upres bad dimensions
File: ..\..\..\Engine\Gr\Dx9\Dx9Tex.cpp(1164)
App: Gw2.exe
Pid: 3232
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 30318
When: 2014-02-23T22:22:53Z
Uptime: 0 days 0:02:26
Flags: 0

—> System <—
Name: BENS-PC
IpAddr: 192.168.1.200
Processors: 4 [GenuineIntel:6:10:5]
OSVersion: Windows 6.2 (64 bit)

—> System Memory <—
Physical: 5360MB/ 8183MB 65%
Paged: 6124MB/ 9463MB 64%
Virtual: 2889MB/ 4095MB 70%
Load: 34%
CommitTotal: 3338MB
CommitLimit: 9463MB
CommitPeak: 3658MB
SystemCache: 2271MB
HandleCount: 27162
ProcessCount: 58
ThreadCount: 828

• Process Memory <—*
  Private: 947MB
  WorkingSet: 922MB
  PeakWorkingSet: 969MB
  PageFaults: 1093422

• Game Context <—*
  MapId: 138
  Flags: 0×241
  ElapsedTime: 00:01:20

• World State <—*
  <WorldState BufferCapacity="0" BufferUsed="0" DrawCalls="1020" Fps="18" EffectLights="0" Lights="14" Materials="256" Particles="2601" Submodels="1020" TextureLoadsPending="2" TextureMemory="599989716" Triangles="503504" VerticesSoftwareTransformed="0" VideoMemoryTotal="8294400" CameraPos="-12809.8, 21850.7, -2954.16" CameraFwd="0.688492, -0.287671, 0.66575" MapName="0SpOW.Ze702" MapNamespace="P7dFa" MapSector="IJwR+.Fc61A" MapType="Tutorial" MapFloor="1" MapId="138" MapTimeOfDay="0.000000" PlayerFacing="0.714696, -0.214446, 0.66575" PlayerPos="-12573, 21751.7, -2668.38" PlayerVelocity="0, 0, -0" />

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 6.3.9600.16384 (64/32-bit compatible)]

• ClientContextThreadProc Thread 0xa24 <—*

• Trace <—*
  Pc:007a2a48 Fr:056ffcfc Rt:007a2f1e Arg:00000019 385cccd0 00000100 00000100
  Pc:007a2f1e Fr:056ffd18 Rt:0077e82d Arg:385cccd0 00000100 00000100 00000001
  Pc:0077e82d Fr:056ffd34 Rt:00738b7a Arg:385cccd0 00000100 00000100 00000001
  Pc:00738b7a Fr:056ffd5c Rt:0073eae9 Arg:385ccca0 00000001 00000001 00000001
  Pc:0073eae9 Fr:056ffd84 Rt:0073a453 Arg:385ccca0 00000019 00000100 00000100
  Pc:0073a453 Fr:056ffdc0 Rt:0073b666 Arg:00000019 00000100 00000100 00000001
  Pc:0073b666 Fr:056ffdf8 Rt:0073dfa9 Arg:00000000 038e4e80 0000003a 038e4e90
  Pc:0073dfa9 Fr:056ffe18 Rt:00750c45 Arg:00413b58 118d475c 056ffe78 0000000c
  Pc:00750c45 Fr:056ffe3c Rt:00416f9f Arg:3d701c72 00b5503f 038e5ba8 038e5860
  Pc:00416f9f Fr:056ffe84 Rt:00b5147f Arg:038e5860 038e58a4 118d4750 00000008
  Pc:00b5147f Fr:056ffef0 Rt:00b517d9 Arg:59e892a3 00000001 00045858 03765e58
  Pc:00b517d9 Fr:056fff28 Rt:00b518af Arg:00000000 03924060 006f373f 00000000
  Pc:00b518af Fr:056fff48 Rt:00950d8d Arg:03924060 59e8920b 00000000 03765e58
  Pc:00950d8d Fr:056fff80 Rt:00950e35 Arg:00000000 056fff98 774d495d 03765e58
  Pc:00950e35 Fr:056fff8c Rt:774d495d Arg:03765e58 056fffdc 779298ee 03765e58
  Pc:774d495d Fr:056fff98 Rt:779298ee Arg:03765e58 02519648 00000000 00000000
  Pc:779298ee Fr:056fffdc Rt:779298c4 Arg:ffffffff 7791e0cc 00000000 00000000
  Pc:779298c4 Fr:056fffec Rt:00000000 Arg:00950db3 03765e58 00000000 087af000

• Thread registers <—*
  eax=056ff8a0 ebx=00000000 ecx=00000000 edx=00000040 esi=00000000 edi=00000000
  eip=007a2a48 esp=056ffcc0 ebp=056ffcfc
  cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00200246

eax-32 056FF880 03f062a0 fffffd34 000002e4 fffffd34
eax-16 056FF890 000002cc 00000019 00000000 056ff8a0
eax 0 056FF8A0 80000003 00000000 00000000 75532eec
eax16 056FF8B0 00000002 00000002 444fcf30 056ff8dc
eax+32 056FF8C0 00954a9c 056ff9b0 00000280 59e89500
eax+48 056FF8D0 00000040 056ffc30 056ff9b0 056ff900

• Code <—*
  007A2A28 515068f0 ca3f016a 02e85aaa f4ff83c4 QPh..?.j..Z…..
  007A2A38 18688c04 0000badc c63f01b9 c4ca3f01 .h…….?….?.
  007A2A48 e89368f5 ff538b5d 088d55e4 52538bcf ..h..S.]..U.RS..
  007A2A58 e853f6ff ff394728 7414688f 040000ba .S…9G(t.h…..
  007A2A68 dcc63f01 b990ca3f 01e86a68 f5fff747 ..?….?..jh…G
  007A2A78 24000034 00741468 90040000 badcc63f $..4.t.h…….?

—> Stack <—
056FFCC0 007a2a4d 0000048c 00000100 2c19d610 M*z…………,
056FFCD0 00000000 27eddd10 27eddd10 056ffd08 …….‘…’..o.
056FFCE0 00340000 385be620 00000000 056ffd00 ..4. .[8……o.
056FFCF0 00000000 00008000 3c18c030 056ffd18 ……..0..<..o.
056FFD00 007a2f1e 00000019 385cccd0 00000100 ./z…….\8….
056FFD10 00000100 00000019 056ffd34 0077e82d ……..4.o.-.w.
056FFD20 385cccd0 00000100 00000100 00000001 ..\8…………
056FFD30 2c04a270 056ffd5c 00738b7a 385cccd0 p..,\.o.z.s…\8
056FFD40 00000100 00000100 00000001 2c04a270 …………p..,
056FFD50 00000000 00000002 0000001d 056ffd84 …………..o.
056FFD60 0073eae9 385ccca0 00000001 00000001 ..s…\8……..
056FFD70 00000001 00000001 119c06a0 2bfd418c ………….A.+
056FFD80 00000000 056ffdc0 0073a453 385ccca0 ……o.S.s…\8
056FFD90 00000019 00000100 00000100 00000001 …………….
056FFDA0 00000001 00000001 00000001 056ffdd8 …………..o.
056FFDB0 0000009e 00000008 119c06a0 2bfd418c ………….A.+
056FFDC0 056ffdf8 0073b666 00000019 00000100 ..o.f.s………
056FFDD0 00000100 00000001 00000000 00000006 …………….
056FFDE0 2bfd418c 0073cad2 2bfd1290 119c06a0 .A...s….….
056FFDF0 2bfd418c 2c04a270 056ffe18 0073dfa9 .A.+p..,..o…s.
056FFE00 00000000 038e4e80 0000003a 038e4e90 …..N..:….N..
056FFE10 0000003a 00000001 056ffe3c 00750c45 :…….<.o.E.u.
056FFE20 00413b58 118d475c 056ffe78 0000000c X;A.\G..×.o…..
056FFE30 3d701c72 3d6d9168 3d6d9168 056ffe84 r.p=h.m=h.m=..o.
056FFE40 00416f9f 3d701c72 00b5503f 038e5ba8 .oA.r.p=?P…[..
056FFE50 038e5860 00000001 00000002 00000002 `X…………..
056FFE60 00000008 056ffe80 038e5ba8 00000001 ……o..[……
056FFE70 038e5860 038e5ac0 118d475c 038e589d `X…Z..\G…X..
056FFE80 00000000 056ffef0 00b5147f 038e5860 ……o…..`X..
056FFE90 038e58a4 118d4750 00000008 056ffec4 .X..PG……..o.
056FFEA0 038e5ba8 00000001 03765e58 00000000 .[……X^v…..
056FFEB0 7552127b 0091bb5e 00000001 32fd3602 {.Ru^……..6.2
056FFEC0 00000000 0000003a 00000000 03765e58 ….:…….X^v.
056FFED0 00000001 7ffe0010 774de5f2 6a774e99 ……….Mw.Nwj
056FFEE0 00000000 00002710 00000000 59e8937b …..’……{..Y
056FFEF0 056fff28 00b517d9 59e892a3 00000001 (.o……..Y….
056FFF00 00045858 03765e58 7ffe0008 80000003 XX..X^v………
056FFF10 056ffef8 056ff44c 056fff70 00950ef0 ..o.L.o.p.o…..
056FFF20 5dee2f1b 00000000 056fff48 00b518af ./.]….H.o…..
056FFF30 00000000 03924060 006f373f 00000000 ….`..?7o..... 056FFF40 03765e58 00000000 056fff80 00950d8d X^v.......o..... 056FFF50 03924060 59e8920b 00000000 03765e58 `…..Y….X^v.
056FFF60 03765e58 056fff54 056fff54 056fffcc X^v.T.o.T.o…o.
056FFF70 056fffcc 00950ef0 5dee4163 00000000 ..o…..cA.]….
056FFF80 056fff8c 00950e35 00000000 056fff98 ..o.5………o.
056FFF90 774d495d 03765e58 056fffdc 779298ee ]IMwX^v…o….w
056FFFA0 03765e58 02519648 00000000 00000000 X^v.H.Q………
056FFFB0 03765e58 00000000 00000000 00000000 X^v………….
056FFFC0 00000000 056fffa4 00000000 056fffe4 ……o…….o.
056FFFD0 779714b1 70acf094 00000000 056fffec …w…p……o.
056FFFE0 779298c4 ffffffff 7791e0cc 00000000 …w…….w….
056FFFF0 00000000 00950db3 03765e58 00000000 ……..X^v…..
05700000 087af000 05437000 00000000 00000000 ..z..pC………
05700010 00601000 00602000 bcbf4be8 04000000 ..`.. `..K……
05700020 00000000 00000000 00600000 05700020 ……….`. .p.
05700030 00000000 00000000 00000000 00000000 …………….
05700040 00000000 00000000 00000000 00000000 …………….
05700050 00000000 00000000 00000000 00000000 …………….
05700060 00000000 00000000 00000000 00000000 …………….
05700070 00000000 00000000 00000000 00000000 …………….
05700080 00000000 00000000 00000000 00000000 …………….
05700090 00000000 00000000 00000000 00000000 …………….
057000A0 00000000 00000000 00000000 00000000 …………….
057000B0 00000000 00000000 00000000 00000000 …………….

—> Error Logs <—
VerifyAccess failed or denied access with 0×80070716 – 1
Texture missing mip chain: 0×0265ff
Texture missing mip chain: 0×026605
Texture missing mip chain: 0×026606
Texture missing mip chain: 0×026602
Texture missing mip chain: 0×026604
Texture missing mip chain: 0×026603
Texture missing mip chain: 0×026601
Texture missing mip chain: 0×026600
m_dims.x:256 m_dims.y:256 highResDims.x:256 highResDims.y256

—> DirectX Device Info <—
VendorId = 0×1002
DeviceId = 0×6818
Version = 8.17.0010.1247
Description = AMD Radeon HD 7800 Series
Compat = 0×00000000
VidMem = 4095 MB

OMG someone please fix this!
I’ve had this new game for 3 days and I cant even play for 2 minutes without crashing. Maybe I should try and get a refund because as first impressions go…this does not equal a nice experience.
3 days of trying to problem solve this issue just in case its something my end even though my pc is rock solid for EVERYTHING else!!!
So much for being exited to play hey.

No one from arena.net reads these threads but mods fwd relevant info if deemed important which this is of course!

Just ran TraceRT and got this:

Tracing route to 206-127-159-180.plaync.com [206.127.159.180]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 7 ms 5 ms 6 ms 172.16.14.136
3 * * * Request timed out.
4 9 ms 8 ms 9 ms 217.41.216.29
5 9 ms 9 ms 9 ms 213.120.176.42
6 883 ms 10 ms 10 ms 217.41.168.201
7 10 ms 9 ms 9 ms 217.41.168.109
8 9 ms 16 ms 10 ms acc2-10GigE-0-1-0-5.l-far.21cn-ipp.bt.net [109.1
59.249.210]
9 14 ms 15 ms 14 ms core2-te0-0-0-17.faraday.ukcore.bt.net [109.159.
249.135]
10 10 ms 15 ms 15 ms peer3-te0-5-0-11.telehouse.ukcore.bt.net [109.15
9.255.107]
11 10 ms 10 ms 9 ms 166-49-214-190.eu.bt.net [166.49.214.190]
12 24 ms 72 ms 10 ms ge-1-0-5.BR2.LND18.alter.net [146.188.112.133]
13 * * * Request timed out.
14 22 ms 22 ms 23 ms ae0.GW8.FFT4.ALTER.NET [149.227.16.46]
15 23 ms 23 ms 22 ms 213.71.135.138
16 25 ms 26 ms 24 ms 206-127-157-86.plaync.com [206.127.157.86]
17 23 ms 23 ms 25 ms 206-127-157-102.plaync.com [206.127.157.102]
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Game client no longer loads beyond character select screen and crashes as soon as I select my lvl 80 ranger which I have spent the better part of a year building…SOOO not a happy bunny right now

Everything worked right up until the newest living world content went live – my suspicions are that it might be part of the issue. I’ve raised a support ticket and my game client has also sent several logs after crashing.

FXben did you try the -repair command in the game’s shortcut target field, looks like you have corrupt game file somewhere.

I have tried it yes, found nothing wrong. Might try a re-install anyway, its the only thing I’ve not done yet.
Thx for the advice though much appreciated.

Aurrynthea.7581:

No one from arena.net reads these threads but mods fwd relevant info if deemed important which this is of course!

Just ran TraceRT and got this:

Tracing route to 206-127-159-180.plaync.com [206.127.159.180]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 7 ms 5 ms 6 ms 172.16.14.136
3 * * * Request timed out.
4 9 ms 8 ms 9 ms 217.41.216.29
5 9 ms 9 ms 9 ms 213.120.176.42
6 883 ms 10 ms 10 ms 217.41.168.201
7 10 ms 9 ms 9 ms 217.41.168.109
8 9 ms 16 ms 10 ms acc2-10GigE-0-1-0-5.l-far.21cn-ipp.bt.net [109.1
59.249.210]
9 14 ms 15 ms 14 ms core2-te0-0-0-17.faraday.ukcore.bt.net [109.159.
249.135]
10 10 ms 15 ms 15 ms peer3-te0-5-0-11.telehouse.ukcore.bt.net [109.15
9.255.107]
11 10 ms 10 ms 9 ms 166-49-214-190.eu.bt.net [166.49.214.190]
12 24 ms 72 ms 10 ms ge-1-0-5.BR2.LND18.alter.net [146.188.112.133]
13 * * * Request timed out.
14 22 ms 22 ms 23 ms ae0.GW8.FFT4.ALTER.NET [149.227.16.46]
15 23 ms 23 ms 22 ms 213.71.135.138
16 25 ms 26 ms 24 ms 206-127-157-86.plaync.com [206.127.157.86]
17 23 ms 23 ms 25 ms 206-127-157-102.plaync.com [206.127.157.102]
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Game client no longer loads beyond character select screen and crashes as soon as I select my lvl 80 ranger which I have spent the better part of a year building…SOOO not a happy bunny right now

Everything worked right up until the newest living world content went live – my suspicions are that it might be part of the issue. I’ve raised a support ticket and my game client has also sent several logs after crashing.

Looks like alter.net is your problem you are being routed threw arter.net a fiberoptic backbone own by Verizon unfortunately there is not a lot you can do, you could contact your ISP and see if they can forward the issue to alter.net but not sure if that will help this is an ongoing problem with alter.net and level3 backbones. You could try to add the command -clientport80 to the game’s shortcut target field. Sometimes this helps with internet routing issues. As for the trace rout timing out on the destination ip this is normal for security reason.

Feirlista Xv.1425:

Looks like alter.net is your problem you are being routed threw arter.net a fiberoptic backbone own by Verizon unfortunately there is not a lot you can do, you could contact your ISP and see if they can forward the issue to alter.net but not sure if that will help this is an ongoing problem with alter.net and level3 backbones. You could try to add the command -clientport80 to the game’s shortcut target field. Sometimes this helps with internet routing issues. As for the trace rout timing out on the destination ip this is normal for security reason.

Thanx for the info, I’ll give it a go and see if anything happens – stay tuned!

btw if it happens that this ‘fiberoptic backbone’ is the cause of all this misery I very much doubt I’ll be able to continue playing as neither my isp or anet will likely take any action as neither of them will view it as “under their purview”

…BUT I hope they all prove me wrong (not likely but I can dream)

I just logged in again…low and behold CRASH! I then looked in my event viewer and found 2 errors:

event id:4101 Display driver amdkmdap stopped responding and has successfully recovered.

and

event id:4109 Application Gw2.exe has been blocked from accessing Graphics hardware.

any idea’s???

Update your video drivers and make sure any video output on your motherboard is disabled (GW2 may be mistakenly trying to use it). You may also want to reseat your video card (wild hunch).

Thanks but I was looking for something a little less obvious, no offence meant but I tried those before posting hehe

I tried the TDR fix but no joy unfortunatly