Guild Wars 2

Hello guys, I am oppening this thread to collect data from every latin american players who are having problems with the game caused by package loss or latency between our connections and NCSoft servers.

Recently I am having a lot of issues in the very populated cities (LA) and in the dungeons. The sPvP is unplayable without an tunnel service like BattlePing or WTFast.

Without Tunneling service I got 400-500 ms of average latency, with the tunneling service (BattlePing) I got 180-230ms of average latency.
Attached in this thread is my and my friends mtr reports:

1- Speed test bandwidth meter
2- Windows latency meter
3- WinMTR between my computer and GW2 Server
4- Mtr report from a EC2 Amazon Server located in São Paulo – Brazil
5- Windows latency meter from a friend located in Mato Grosso do Sul – Brazil
6- Mtr report from a other friend located somewhere in Brazil.

BUMP!
Can any tech dev confirm its an issue with latin america connections or something else?

Lots of lag these last days. Any form of PvP is simply unplayable.

Bump, I can play with BattlePing, but My friends who have not tunnel paid services can’t.

I’ve been feeling too much lag to play Guild Wars 2 and I can play now only dawn, Anet please tell me what is happening =(

its pretty much impossible to play with this lag in south america, now i can play for like 1-2 hours day.
Please fix this.

Im playing from Chile and im getting terrible lag when playing gw2 now. This started happening last weekend for me and it is making the game unplayable for me. ( It it the worst on the weekends).

Same problem here. Im from Argentina, Mendoza. Tell me what can i do to help you fix this issue.

I have the same issue, since 2 or 3 weeks. I’m from Chile, and some guildmate have the same issue. We just can’t pvp…

The lag here happened after update of May 28th if I’m not mistaken, and walks impossible to play, just at dawn I see that the lag is gone and then I can play more quiet so the problem should be noticed in USA =(

Same problem here! Brazil (RJ)
Unplayable.
Start after the upgrade. I’m leaving to play for it.

BUMP!

Same problem here. I can’t even use a single skill in WvW. This is pretty annoying.

Bump!
4 sec delay to use a skill…

Today it is the worse ive ever seen and i have this lag problem only with Gw2. ( cant cast any skills properly or walk)

Bump!
Lagging badly, almost can’t play pve, and pvp is impossible!

Just adding, same problem here in Argentina

Bump!!
same problem here!!im from Brazil.

I’m lagging a lot too,it started like 6~ hours ago.

It never happened before,and I’m sure the issue isn’t on my end.

Brazil here ~

Same problem here (Brazil/SP)
Today the game became almost unplayable
I’ve been playing since beta and never had any lag.

Same problem here too

Dominican Republic here

Same problem here, Argentina Buenos Aires,

same problem here!
Chile

Submit a ticket at support with the following file:
https://en.support.guildwars2.com/app/ask/
——————————
1. Navigate to your Guild Wars 2 folder.
2. Right-click on “GW2.exe” and select “Create Shortcut.”
3. Right-click on “GW2.exe – Shortcut” and select “Rename.”
4. Rename this file to “Guild Wars 2 Diagnostic.”
5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”
6. Locate the “Target” line and add the following to the end “-diag”
Your target line should look like this: “C:\Games\Guild Wars 2\GW2.exe” -diag
7. Click “Ok” to save your changes.
8. Double click “Guild Wars 2 Diagnostic” to start the test.
Once completed, please click “View Results” and save the results to a text file on your desktop
--—————————

Do the same and bump thread.

Same here. Buenos Aires, Argentina.

Been experiencing terrible lag issues from 5pm to midnight.

Gonna submit a ticket too.

From chile too, imposible to play now :S

This night was just terrible! Barely can play! Please, do something!

Why we don’t have an EYE from administration to this? This is impacting many players …

Bump, having mostly skill lag since 07/01/2013, everything but gw2 works fine.

Its really unplayable at this point, terrible lag spikes all the time and everywhere. WvW, PvE and PvP. i thought it was the new version of my drivers that i had installed, but after downgraded to previously version the lag spikes were still there, i’m from Brazil playing since lunch and never had this problem since last patch, dunno what’s going on but its getting on my nerves already. pls take a look at it.

Same thing has been happening to me for a few days. I am from Sao Paulo – Brazil. My guildmates are also experiencing these lag spikes which makes it impossible to either play pve or pvp.

Aaaaaand the lag is back.

Looks like it’s only playable after 11:00 PM UTC -3

Sorrow’s Furnace. Playing from Argentina. For past 3 or 4 days the server has been real laggy/choppy. Before that it was fine, no lag at all. It’s getting difficult to even play anymore. Any official response?

Argentina —-— Sorrows Furnace
Insane lag here too, and 400 guildies are having the same problem ..

I don’t want to play in this conditions ..

Game is unplayable atm (I’m from Chile), can’t do any pvp or pve.

Colombia – Kaineng awful lag is awful

Good Night! I’m from Argentina and I mean it’s impossible to play in these conditions, we work all day and use the game as a relaxing activity, but it is stressful with so much lag, and therefore since I am seriously considering leaving this game.

I hope that in the first reply to this post some administrator to not continue with so much uncertainty.

Second to be put to work …

Greetings carefully.

I get home to play gw2 and i log on to see terrible lag again ( Chile)
It would be nice to get a admin to give us a answer about this lag problem in south america.

Same problem since last update… Brazil.
___________________________
EDIT: Added Diagnostic.

Having the same problem since 2 or 3 days ago. Brazil.

Having lag problems here too, since the last update (jun 26). Brazil, Sao Paulo.

This impossible to play and this is occurring only with Guild Wars 2, before the 28th I was no more lag problems started to occur after that these lag until dawn goes hard right now, there’s no way to fix this? ¬ ¬

Dev. Team, any official reply for us?

same problem here in paraguay
Since yesterday I have serious problems with my connection .. the lag is unplayable

Córdoba, Argentina (Sorrows Furnace). Crash client and i have much lag…

Sorrow’s Furnace. Playing from Argentina. 30 MB Fibertel ISP, connection running flawlessly. After the last update the server has been insanely laggy/choppy. Before that it was fine, no lag at all. It’s getting difficult to even play anymore.

Same problem here in Brazil ( rio de Janeiro .. since last update i can t play .

pve or pvp.. wvw .. .. imposible play about these days !

Guys remember to do the follow!

Dannz.2490:

Submit a ticket at support with the following file:
https://en.support.guildwars2.com/app/ask/
——————————
1. Navigate to your Guild Wars 2 folder.
2. Right-click on “GW2.exe” and select “Create Shortcut.”
3. Right-click on “GW2.exe – Shortcut” and select “Rename.”
4. Rename this file to “Guild Wars 2 Diagnostic.”
5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”
6. Locate the “Target” line and add the following to the end “-diag”
Your target line should look like this: “C:\Games\Guild Wars 2\GW2.exe” -diag
7. Click “Ok” to save your changes.
8. Double click “Guild Wars 2 Diagnostic” to start the test.
Once completed, please click “View Results” and save the results to a text file on your desktop
--—————————

Do the same and bump thread.

Well, I did send them a ticket and got a reply (which i believe to be an automated one) where an use of a program called PingPlotter is necessary for further information. I followed their intructions but the program seems to recognize server’s ip address being an email address. I’m not sure whether or not I’m doing it right but there’s a pic enclosed showing what’s going on whenever i try to add server’s ip.

Saiki.5147:

Well, I did send them a ticket and got a reply (which i believe to be an automated one) where an use of a program called PingPlotter is necessary for further information. I followed their intructions but the program seems to recognize server’s ip address being an email address. I’m not sure whether or not I’m doing it right but there’s a pic enclosed showing what’s going on whenever i try to add server’s ip.

Hi Saiki, you need to erase the last :0 in the IP.

Same problem here, Brazil (Ceara). Min latency I got from one of the GW2 ips was 240ms, but the server connection was about 400+ms. Can’t enjoy the game as it is.
Also, it’s not a problem on my side, I’ve played other online games with no problem, downloads at max speed, only problem is with GW2 so….