Guild Wars 2

Hello,

Myself and my wife are currently playing, and enjoying the game, however over the last 20 or so days our connections to the servers have degraded a great deal. Prior to this, we averaged around 150ms of latency, due mostly to the fact that we live on a us military installation in Okinawa Japan and so our connections take a few extra hops and tend to bottleneck at the connection point from Okinawa to the mainland (Tokyo) prior to its retrans to the states, I’m very aware there is nothing that can be done to get us under 150ms. However we are both currently averaging 250-400ms. Below is what the diagnostic gave me in regards to tracert’s to the servers, are all the issues on my isp’s end, or is there anything wonky elsewhere in the network?

This is something that has been happening to GW2 for about 3 weeks, at least that’s when I first noticed the issue(s).

I am not sure if ArenaNet has acknowledged the problem but I’m guessing it’s related to them “preparing” for the mega-server setup.

mine’s been ongoing for 3 weeks… been troubleshooting everything I can on my end but nothing is coming up. I wonder if it is on ANETs end? My lag is odd though, very intense from about 7pm eastern to 1 am then it subsides (no evidence of traffic shaping or issues with my wiring).

Same issue on EU. I have a strong suspician it’s because the megaserver project tempering with the current server resources.

Syndrilious.9632 -

Looks like your very first hop after your router is dropping packets. It’s a reserved network address, so it’s probably your modem. Try powering down both the modem and router. Power up the modem first, then the router and see if that resolves the issue.

2 21ms 3/ 25 = 12% 0/ 25 = 0% 10.104.128.1 <— Internal network address (modem?)

abomally.2694:

Syndrilious.9632 -

Looks like your very first hop after your router is dropping packets. It’s a reserved network address, so it’s probably your modem. Try powering down both the modem and router. Power up the modem first, then the router and see if that resolves the issue.

2 21ms 3/ 25 = 12% 0/ 25 = 0% 10.104.128.1 <— Internal network address (modem?)

That’s actually my local ISP I believe. The military installation maintains an on base ISP, that then connects to the outside network.

I will try resetting the modem and such a second time though and see what happens xD

I do want to note that prior to the last patch, we didn’t have these issues.

[Edit]However it does look like all of my packet loss is happening somewhere in Japan.

Amazing what you notice one day after a post.