I will try to keep this list updated.
According to ArenaNet we have problems with our Internet Service Providers. The routes became problematic and we are suffering from packet loss. This is happening with Guild Wars 2 only, and started after last patch, but somehow it’s our ISP fault.
If you are having lag issues tell us your country and ISP.
And if you are using an ISP from the list and don’t have any lag show us the magic
Argentina
Fibertel, Telefonica, Telecentro
Australia
iinet Cable, TPG Internet
Austria
Chello
Brazil
Ajato, Oi Velox, Net, Vivo Speedy.
GVT seems to be fine
Canada
Shaw Cable
Chile
Movistar
China
Chinamobile
Colombia
ETB
Dominican Republic
Ecuador
TV Cable
Germany
UnityMedia, O2
Hong Kong
HGC
Netherlands
UPC, KPN (glass fibre)
Paraguay
Copaco, Tigo
Philippines
PLDT
Poland
UPC Polska Sp. z o.o.
Puerto Rico
Liberty Cable, Claro
Spain
Telefónica
UK
SKY Broadband, Orange/EE, O2, Virgin Media
Uruguay
Antel
USA
Verizon, TimeWarner Cable, Comcast, Charter Communication, AT&T
No problems here in Nagoya, Japan. At least on So-Net, though if it’s packet loss, sounds more like backbone servers not the ISP. Since Cogentco is the backbone for most South American and European countries, as well as it’s the apparent areas affected. I’d look to them for something to be wrong before blaming the ISP themselves.
Mine’s America/Texas : At&t, not sure if this is one of them, but I’ve been getting problems from the patch at first they were minor but for the past couple of days it’s been unplayable.
only online game with lag problems so far,
tried updating my drivers, restarting my router, reconfiguring my router (tried a few other dns servers).
I tried 3 different pc’s (one at work even) and 2 different accounts
all with the same problems (lag spikes from 1 to 8 sec)
Seeing a Charr burn gives a whole new perspective to the word charcoal
Mine’s America/Texas : At&t, not sure if this is one of them, but I’ve been getting problems from the patch at first they were minor but for the past couple of days it’s been unplayable.
It started with last patch? Happens only to GW2? Other games should be fine.
Every player from those brazilian ISPs listed here is lagging. Only one ISP from Brazil seems to be unaffected (GVT)
If all users from AT&T were affected we would see a lot (more) players complaining. And it would propably be resolved by now.
But don’t forget to submit a ticket, provide them the Game Advisor and Ping Plotter files (if needed)
If you get the same response we got, it’s an ISP issue, come back here and we will add your ISP to the list.
And I’d like to see a user from the ISPs listed here that doesn’t have any issues.
I remember when i could roam EB at a very happy 65-60FPS engagement being around 45-40FPS… Now it’s 40FPS roaming with engagement devolving into 20-15FPS. This came up at the LAST patch they did. whatever they did it screwed the pooch.
2-4 second skill lag constantly every evening since the last patch. This doesn’t happen in any other games tested at the same time, nothing has changed at my end or with my ISP. Don’t try to fob us off with the same old diagnostic requests. I’ve attached one anyone since a rep is bound to ask yet again.
People should come back every once in a while to bump and keep this up. I want to some how get a dev in this. I’m determined to get this kitten noticed. It also better not be that generic “do this list of things first and post that then make a ticket” Others have been doing that for the past 3 weeks with 0 posted results. They won’t even admit that it’s something wrong with their servers
come on Anet its been 1 week and i am still laging after your content update
UK – 02
Underworld
and of course Anet will not admit there is a problem no post saying we are aware of the situation and are working to fix it
Some ISPs have a huge portion or maybe every single player affected by LAG
I don’t think that it happens with others, (like USA) or else there would be people with torches in front of Anet offices.
Argentina, Fibertel
Unplayable. About 3 second skill delay in open world, from 5 to 10 seconds when a group is around and I just can’t do anything at all in a WvW battle, only wait until I get killed or my group wins (this usually ends up with a disconnection).
The best way to get the developers attention is to submit a support ticket. To save some time add a PingPlotter and a NCSoft Game Advisor report.
Sending the ticket makes the aware of the problem and also provides them a hand-full of information that might help solve the problem. https://en.support.guildwars2.com/
I wonder if this is why you are lagging! I capped this from http://www.akamai.com/html/technology/dataviz1.html – real time report based on attacks on the internet around the world …looks like the us is getting hit hard – i wonder if anet or you guys are stuck on one of the hubs in the middle of this ?
The best way to get the developers attention is to submit a support ticket. To save some time add a PingPlotter and a NCSoft Game Advisor report.
Sending the ticket makes the aware of the problem and also provides them a hand-full of information that might help solve the problem. https://en.support.guildwars2.com/
I just tried that. They lied, and blamed the problem on my ISP, which has zero trouble with any other game.
Guys – as I have said previously, please submit a technical support ticket with this information if you’re still experiencing issues. When we suggest players contact their ISP it is because we have found a considerable amount of packet loss that only the ISP can do anything about. We’re not simply sending away every player that submits a ticket.
Again, if you’re still experiencing lag or connectivity issues please submit a ticket so that we can better assist you one on one. It can be very difficult to obtain much needed information through the forums especially when players don’t provide all requested info or are afraid to share it due to security concerns.
Did ArenaNet just say “We’re not fixing it. Go bug your ISP”? I’ve got TimeWarner Cable & the neat little lag you guys are talking about. So glad I’m already on the list.
I’ve posted in another forum about this as well but I’ve just bugged my ISP about this and they came out and rewired pretty much the whole outside of the house.
We’ll see if that fixes anything with GW2.
I, and another player in my house who uses a different computer, have been having awful lag spikes and disconnects for the past 4 days. Ever since we both downloaded the previous patch, on a note of interest. For 3 days there were no issues with anything other than GW2 disconnecting. We were both still connected to the internet, able to steam movies on netflix while the game continually disconnected. One computer even went full crash.
So, we’ll see if giving the whole house an overhaul fixes the GW2 issue or not. I’ll keep you updated.
USA
Charter Communications
The Gothic Embrace [Goth] Co-Leader
Fort Aspenwood Server
I’ve posted in another forum about this as well but I’ve just bugged my ISP about this and they came out and rewired pretty much the whole outside of the house.
We’ll see if that fixes anything with GW2.
I, and another player in my house who uses a different computer, have been having awful lag spikes and disconnects for the past 4 days. Ever since we both downloaded the previous patch, on a note of interest. For 3 days there were no issues with anything other than GW2 disconnecting. We were both still connected to the internet, able to steam movies on netflix while the game continually disconnected. One computer even went full crash.
So, we’ll see if giving the whole house an overhaul fixes the GW2 issue or not. I’ll keep you updated.
USA
Charter Communications
Hello.
I have been having lag issues since the Sky Pirates patch.
My ISP is USA, Charter Communications as well.
I play EVERYTHING else fine. I have 0 lag in any other game. I have NO problems with download or upload. It is only GW2 with this problem. It is ESPECIALLY bad in Sanctum Sprint and it was really bad in Dragon Bash as well. It’s playable everywhere else, with annoying delays at times.
My ISP found issues outside of the house and fixed them. The lag and disconnect issues persist in GW2, and only in GW2, even after replacing outdoor wiring and modem.
I do not understand why the lag is the eternal and not on my borderland or vice versa.
If it were wine ISP would then lag everywhere and not on the individual maps
I played throughout the day today and had some minor lagging, but nothing game breaking. At one point it got a little sketchy, I watched groups hop across the screen around 3pm (us server), but it cleared up again a few minutes later. So I can honestly say that I’m not being affected the same way you guys are. My ISP routes through Chicago, to Texas, to Anet (major hub regions) and it is not on the list above.
Just wanted to add further perspective from someone not experiencing the significant difficulties the rest of you are.
United Kingdom – BT?
My lag is 5 minutes, and the game is unplayable. My sister also with BT has no issues at all. I had this lag a month or so back, but for the last 3 weeks I had no lag issues at all. Now for the 4th day, I have lag again.
By lag, I mean 100% packet loss happening inside Arenanet’s server range.
~~ The Tarnished Coast ~~
[i7 6700 Skylake – 32Gb RAM – 240GB SSD – GTX970 – Corsair Water Cooling]
Huge lag issues started with the Skypirates event content update patches. Lag spikes, and today we experienced some hangups too (took around 20-30 sec to get back the control over the game), probably disconnections.
I play two other mmorpgs and two other mmo shooters. Not a smallest problem with them.
