Loading screen... and that's all

Loading screen... and that's all

in Account & Technical Support

Posted by: Alk.4698

Alk.4698

Hi all,

Sometimes I play from notebook.
Last time i successfully played on it was on March 14. Yesterday I tried to play and failed. After client self update, I can not move further than loading screen (with Vistas, WP and PoI status). The animation in the right down corner is going. After up to 20 minutes of such a screen, there’s a message of disconnection.

Anyone experienced it? or even better solved it?)
thanks in advance!!!

drodel
Necromancer
Seafarer’s Rest

(edited by Alk.4698)

Loading screen... and that's all

in Account & Technical Support

Posted by: kirito.4138

kirito.4138

try a -repair (see Part 1.1)

http://www.twitch.tv/kirito4138
The only exclusive skyhammer stream

Loading screen... and that's all

in Account & Technical Support

Posted by: Alk.4698

Alk.4698

try a -repair (see Part 1.1)

Tried. don’t help

The thing is that my character enters the game. My friends see my character standing in the Black citadel. the problem is with something in the latest update, which does not allow loading screen to get away.

tech support advised to cutdown all services to check if anything prevents the connection. But the connection seems to be OK. They also stopped answering my ticket.( It is GW2 client problems.

Any suggestions? anyone?
Thanks in advance

drodel
Necromancer
Seafarer’s Rest

Loading screen... and that's all

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Next

Hi there Alk – What’s your ticket number? I can check the status of your ticket and see where support may have left off and see if there’s any advice I can give you with this issue.

Loading screen... and that's all

in Account & Technical Support

Posted by: Alk.4698

Alk.4698

Hi there Alk – What’s your ticket number? I can check the status of your ticket and see where support may have left off and see if there’s any advice I can give you with this issue.

It is 130318-000529. thank you in advance.

drodel
Necromancer
Seafarer’s Rest

Loading screen... and that's all

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Looks like the last thing we had asked you to do was to bypass your router. I am concerned about your connection method, because hotspot connections aren’t really supported. Though I would like for you to try a Winsock reset. You can do this by trying the steps below:

1. Click the “Start” button to bring up the Start Menu.
2. Type in CMD into the “Search programs and files” field but do not hit enter. Doing this will change your start menu to show the program “cmd.exe.”
3. Right-click on “cmd.exe” and select “Run as Administrator.”
4. Type “netsh winsock show catalog >C:\LSP.txt” without the quotes. This will save a file to the root of your C drive called LSP.txt. Please attach that file to this ticket. (We would like this report even if the issue is resolved)
5. Once complete, type “netsh winsock reset” without the quotes. When the command is completed successfully, a confirmation appears, followed by a new command prompt line.

Once completed, please try connecting again.

Loading screen... and that's all

in Account & Technical Support

Posted by: Alk.4698

Alk.4698

Did, file attached. Still see the loading screen.
I do not understand, why it is connection problem. My current provider is Orange. I used him through hotspot beginning of February 2013, everything was alright. If it is really connection problem, please, bring some explanations, and i can connect through Iphone 3G connection, using it as a modem if needed. i just do not want perform this quite expensive procedure (international roaming) without any justification.

drodel
Necromancer
Seafarer’s Rest