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Posted by: Yosika.9687

Yosika.9687

Q:

Hey guys,

I have been playing GW2 since the release and I never really encountered many crashes.
But since like a month or something I’m crashing atleast 2 times a day.
A simple restart once isn’t a big problem but restarting the game twice in 15 mins can get really annoying.
I saved the crash log in a .txt, I’ve added it as an attachment!

Hopefully you guys can help me!

~Yosika

Attachments:

Lots of crashes

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Posted by: Silje.4329

Silje.4329

I get the same! But it crashes more than every 15 minutes, any instanced play is impossible

Lots of crashes

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Posted by: gerhalt.8162

gerhalt.8162

Same problem. Game crashes in the crowded places. Attaching my GW2 test.

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Posted by: Xystus.3241

Xystus.3241

I get the same! But it crashes more than every 15 minutes, any instanced play is impossible

If you would respond to your thread, instead of just going “oh me too”, maybe it would be fixed. I asked for your full crash log and you have not attached it.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

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Posted by: Xystus.3241

Xystus.3241

Hey guys,

I have been playing GW2 since the release and I never really encountered many crashes.
But since like a month or something I’m crashing atleast 2 times a day.
A simple restart once isn’t a big problem but restarting the game twice in 15 mins can get really annoying.
I saved the crash log in a .txt, I’ve added it as an attachment!

Hopefully you guys can help me!

~Yosika

Please attach the full log. I cannot help you with the limited information you posted.

The file, I think, is now under

%APPDATA%\Guild Wars 2\ArenaNet.log
Otherwise it should be under
%HOMEPATH%\Documents\Guild Wars 2\ArenaNet.log

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

(edited by Xystus.3241)

Lots of crashes

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Posted by: Xystus.3241

Xystus.3241

Same problem. Game crashes in the crowded places. Attaching my GW2 test.

Please include the crash log.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Lots of crashes

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Posted by: Yosika.9687

Yosika.9687

Yo guys,

Not sure if this is the right one, but this is what I found under appdata —> Roaming --→ Gw2

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Posted by: eyestrain.3056

eyestrain.3056

Next time I get a crash i’ll save the log and post it here. I’ve noticed a lot of them lately.

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Posted by: Feirlista Xv.1425

Feirlista Xv.1425

Did you try adding -repair in the GuildWars2 shortcut target field?

Opinions are like ______ everyone has one I could
put the correct term in but not everyone has kittens

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Posted by: Yosika.9687

Yosika.9687

Did you try adding -repair in the GuildWars2 shortcut target field?

Tried that twice a couple of days ago, didn’t really help so far :S

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Posted by: Xystus.3241

Xystus.3241

Yo guys,

Not sure if this is the right one, but this is what I found under appdata —> Roaming ---> Gw2

That’s the correct one. For some reason I can’t open the attachment. =/

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

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Posted by: Yosika.9687

Yosika.9687

It’s just a normal .txt.
I’ll repost it.

Attachments:

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Posted by: Yosika.9687

Yosika.9687

Can you open it now?

Lots of crashes

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Posted by: Xystus.3241

Xystus.3241

Generally, your crashes seem to be Windows errors. The game is trying to use resources and windows is saying “No”. I would make sure you run your game as an administrator.

On top of that, update any drivers you have.

Also try the following:

1) run a scan of the windows OS
http://pcsupport.about.com/od/toolsofthetrade/ht/sfc-scannow.htm

2) Run a repair on GW2.dat file using the “-repair” command.
http://wiki.guildwars2.com/wiki/Command_line_arguments

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

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Posted by: Yosika.9687

Yosika.9687

Could be true, my windows is being strange lately.
Although it did not fix anything and I tried -repair already..
Any other tips?

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Posted by: Xystus.3241

Xystus.3241

What did the “sfc /scannow” say?

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

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Posted by: Yosika.9687

Yosika.9687

It says there was nothing wrong with the integrity or something on my pc.
So it seemed to me that nothing has changed
I could wait and see what happens or do you have any other idea?

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Posted by: CrazyDuck.4610

CrazyDuck.4610

Constant crashing this game needs to be fixed after months and months of people reporting the same thing over and over and over it’s getting ridiculous now. It has nothing to do with your PCs so don’t bother scanning ,etc.

YouWish – Guard
DragonBrand – [Agg] Aggression

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Posted by: Yosika.9687

Yosika.9687

Just crashed again…
I could try a complete reinstall but I’m not sure it will work

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Posted by: Feirlista Xv.1425

Feirlista Xv.1425

I think it might be time to do a complete reformat reinstall of Windows, I know this is a big pain but I looks like you have some unresolved Windows issues that a reinstall will clear up. Sometimes it’s just faster to do this than to try and trouble shoot the problem you can save a backup of the gw2.dat file to save time on the reinstall. You will need all the latest drivers for the reinstall graphics card, motherboard sound and network. Then after windows is installed and updated, install nothing but the game not even antivirus at this time. Play the game on a clean install and you will see a mark improvement in performance.

Opinions are like ______ everyone has one I could
put the correct term in but not everyone has kittens

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Posted by: Yosika.9687

Yosika.9687

Thanks for the comment but it seems to be a very very drastic solution.
I will have to re-install all my other games, plus I got a lot of stuff for school on this machine so I don’t want to re-install windows right now

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Posted by: Xystus.3241

Xystus.3241

Thanks for the comment but it seems to be a very very drastic solution.
I will have to re-install all my other games, plus I got a lot of stuff for school on this machine so I don’t want to re-install windows right now

Unfortunately, the error itself is coming from Windows and not the game. Its either Windows or hardware related.

Some other things you could try; removing/reseating your RAM and Video card. Re-install your video card drivers(choose custom install and click the “clean install” option.)

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

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Posted by: Thareen.5471

Thareen.5471

Just tried that one a few days ago. Got a brand new SSD, installed my Win7 prof 64bit on it, updated drivers bla bla. Downloaded the whole game again and it still happens.
Turning down graphics to minimum helps to reduce dc rate on full maps by about 20% but then the game looks just really ugly. Seriously even wow looks better than.
I do Tequatl 3-4 times a day and on every second run i get an dc (and about 5-20 other players also on ts on the same time and on very different locations like usa, gb, ger…).
Since we already created an overflow and the main map is hard capped you get no chance to get in again and get the reward. Also is waiting on the dc´d client for the event to get finished not an option, since it takes longer than 5minutes to kill him and than you still dont get the big chest.

I will give this game a bit more time (again!).
I paused this game three times already. Every time for about 3 months, but if this continues i finally will move on. That point is reached by now.
If i wanted to play a game with an unstable client and crappy servers i could have chosen any free to play mmo (those at least try to make it look like that they have an support).

Unfortunately, the error itself is coming from Windows and not the game. Its either Windows or hardware related.

Some other things you could try; removing/reseating your RAM and Video card. Re-install your video card drivers(choose custom install and click the “clean install” option.)

It is also not an hardware problem, have done all of the above also. Did not help either.
I even did get another graphics card. Still the same.

(edited by Thareen.5471)

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Posted by: Xystus.3241

Xystus.3241

Just tried that one a few days ago. Got a brand new SSD, installed my Win7 prof 64bit on it, updated drivers bla bla. Downloaded the whole game again and it still happens.
Turning down graphics to minimum helps to reduce dc rate on full maps by about 20% but then the game looks just really ugly. Seriously even wow looks better than.
I do Tequatl 3-4 times a day and on every second run i get an dc (and about 5-20 other players also on ts on the same time and on very different locations like usa, gb, ger…).
Since we already created an overflow and the main map is hard capped you get no chance to get in again and get the reward. Also is waiting on the dc´d client for the event to get finished not an option, since it takes longer than 5minutes to kill him and than you still dont get the big chest.

I will give this game a bit more time (again!).
I paused this game three times already. Every time for about 3 months, but if this continues i finally will move on. That point is reached by now.
If i wanted to play a game with an unstable client and crappy servers i could have chosen any free to play mmo (those at least try to make it look like that they have an support).

Please don’t hijack other player’s thread. Start your own and provide any crash logs you have.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

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Posted by: Thareen.5471

Thareen.5471

Sorry for that. I usually see people whining about making new posts when there are already at least 10 with the same topic around. Search funktion ftw bla bla.

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Posted by: Yosika.9687

Yosika.9687

Haha no problem dude, I’m always interested in what other people have to say!
Although I’m running GW2 as Admin now and I didn’t have any errors so far. I’ll keep you guys posted

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Posted by: Xystus.3241

Xystus.3241

Sorry for that. I usually see people whining about making new posts when there are already at least 10 with the same topic around. Search funktion ftw bla bla.

The problem is, your issue is about disconnects. He has an entirely different issue.
That, and it gets annoying trying to solve multiple problems in a single thread.

Please, start your own thread; if you have an ArenaNet.log file, attach it. Also run the -diag command and post that as well.

Thanks

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Lots of crashes

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Posted by: Thareen.5471

Thareen.5471

Crashes and disconnects. Not only the latter. Client can´t decide it seems.
Made that one obviously not clear enough.

Done that with support, crashlog, -diag ect with the same problem about 10, 7 and 4 months ago already.
About three months later (after the last one) it was fixed, now its back (since about a month) and it got even worse.
And thats only the two problems that bug me most. If i open a single thread for all those you had about 10 of them^^

But like i said, i am used to read all the time not to open a new thread if there is a similar one already.
On the german, french and when i remember correctly on the spanish forums for example there are official collection threads in the support section where all posts with that problem (like crashes) are posted in.
It actually makes things easier for the support.

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Posted by: Xystus.3241

Xystus.3241

Haha no problem dude, I’m always interested in what other people have to say!
Although I’m running GW2 as Admin now and I didn’t have any errors so far. I’ll keep you guys posted

Basically, the game needs admin privileges to write to the GW2 folder; since its under Program Files(windows protected directory). Let us know if you still get that error.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

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Posted by: Yosika.9687

Yosika.9687

I just had a crash and right after a BSOD.
The strange thing is that I have played GW2 since the beta and never had any of these problems.
When I play other games like Assassins Creed 4, DoTA2 and Bioshock Inifinite I don’t have any problems.
Since the last couple of weeks all this stuff happens somehow

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Posted by: Xystus.3241

Xystus.3241

Yosika,

Since Windows Vista, the kernel protect hardware from applications. Therefore a BSOD usually points towards a drivers problem or hardware issue. The game engines are different and will use hardware resources differently; that is not unusual for one game to cause something, while others don’t.

While not perfect, you may want to look at this program for reading the BSOD
http://www.nirsoft.net/utils/blue_screen_view.html

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

Lots of crashes

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Posted by: Brother Grimm.5176

Brother Grimm.5176

Constant crashing this game needs to be fixed after months and months of people reporting the same thing over and over and over it’s getting ridiculous now. It has nothing to do with your PCs so don’t bother scanning ,etc.

Your logic is quite flawed as there are tens of thousands (if not hundreds of thousands) of players that have been playing for over a year WITHOUT any crashes at all. Telling someone NOT to look at the obvious source of these errors (their own systems) is very counter productive and helps nobody.

We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances

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Posted by: Yosika.9687

Yosika.9687

I have used it before but it seems that it doesn’t find any crashes
There’s a pic in the attachments folder

Attachments:

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Posted by: Yosika.9687

Yosika.9687

I have found some errors now. Anyone has an idea how to fix it?

Attachments: