Guild Wars 2

So I have a bit of a unique situation…. A friend of mine got GW2 for Christmas 7 months ago, and I just found out about this last night. I asked them to play it with me and I was met with an odd problem. According to them they got the game as a present from a local wal-mart and the game came without a serial code (Or the code is cleverly hidden in a place she can not find). Since I bought the game digitally my code came in my email .. So I am unaware where it is meant to be but she swears it doesnt have one at all.

Between getting the game as a gift (No receipt) and being the type of person to give up when some thing doesn’t work the first time, she basically held onto the game that she could not play up till this point. Now that there’s cause to play it we are both hopping we can do just that however with the lack of a serial code she can not create an account.

Is there any thing that can be done about this ? Or perhaps the box / discs have the code hidden away? Shes been very pessimistic about this but I am hopeful a solution can be found.

Mine was on a card inside the cover, has she checked all inlay cards for that code ?

( Heroic Edition here)

Kohlteth.3715:

Mine was on a card inside the cover, has she checked all inlay cards for that code ?

( Heroic Edition here)

I believe so, I will be sure to mention this to her just in case though..

If there was no key of any kind in the box well I think there has been to much time has passed to do anything about it. Just chock it up to a learning experience, check all the content in any boxed game before leaving the store in front of the clerk, that way if there is anything missing you could bring it to the attention of the clerk and exchange it right there. This is a real common problem and happens a lot, wether an employee of the store, someone comes into the store and grabs the key or it might have been missed in the manufacturing process.

Feirlista Xv.1425:

If there was no key of any kind in the box well I think there has been to much time has passed to do anything about it. Just chock it up to a learning experience, check all the content in any boxed game before leaving the store in front of the clerk, that way if there is anything missing you could bring it to the attention of the clerk and exchange it right there. This is a real common problem and happens a lot, wether an employee of the store, someone comes into the store and grabs the key or it might have been missed in the manufacturing process.

Unfortunately when it’s a gift, you arn’t in the store and able to do such a thing, that plus the fact (as a gift) you don’t get a receipt with it… It’s a bit of a problem. I am hopping that the box, or the discs will be enough to either: Get a new code or retrieve the original.

Edit: I also want to point out when she got this, it was completely sealed in it’s plastic wrap… So it SEEMS like a manufacturing issue.

If the box was shrink wrapped in plastic that not proof enough to NCSoft to get a refund or a new key because most retailer have shrink wrap machines to reseal returned merchandise for resale. NCSoft will not do any refunds, and I don’t think they will reissue a new key, on a boxed game all refunds and exchanges have to be handled by the retailer the game was purchased from. Also was the security tape intact on the box this usually a round piece of tape sometimes with printing on it. The point is if she got it as a Christmas gift there has been to much time elapse to get any kind of refund or replacement. Most retailers exchange policy is not much more than 30 days and sometime they will extend it if it was a gift but not by much.