PC Switches off

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Posted by: Damash.1074

Damash.1074

I installed the game again after a 3 month break cuz my pc crashed with this game (still dont know why cuz it should be good) this time i installed it on my brothers computer and it worked fine. But the next day the PC switched itself off, i thought it had not something to do with the game so i continued, but next day it did it again that next day it did it again and today it did like 5 times. so i quit and started playing another MMO and that worked fine then i launched GW again and it crashed and switched off almost immediately.

When you launch the game the first time on a day you can play like 1 (1 1/2) hours. and later on less with more switch off`s PLS why is this cuz i really want to play the game.

Also why didnt i need Disk 2 for installing the game? Has this something to do with it? Cuz while installing i just needed Disk 1, maybe cuz it has been installed once on this PC
I also tested my PC on ´´Requirementslab com´´ and i passed

PS: Sorry for my bad english im dutch,

Thanks in advance, hope you guys can help me!

CPU. AMD Athlon™ 64 X2 Dual Core Processor 4400+ (2.3 GHz)

RAM. 3.3 GB

Video. ATI Radeon HD 3800 Series

Alpha Alex

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Posted by: Ilithis Mithilander.3265

Ilithis Mithilander.3265

Can you record the temperatures you are getting before the shutdowns? I want to make sure that the processor or graphics card is not overheating due to the extreme use of both parts when playing the game. Like 15 minutes into playing, the temperatures should already have reached their highest level when playing, so its safe to record temperatures after 15 minutes and estimate that the temperatures would be close to the temperatures of the system just before shutting down.

I recommend using real temp to check your CPU’s temperatures, which can be found here:
http://www.techpowerup.com/downloads/2089/real-temp-3-70/mirrors

then you can use gpu temp to find your GPU temperature here:
http://www.gputemp.com/

Primary Guild: Testing Eternity [TE]
Chloe (Version 3):
[i7 930 @ 4.1Ghz (1.3875V) w/Cooler Master 120M][Gigabyte G1 Gaming GTX 970 (stock)]

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Posted by: Kyllaa.1385

Kyllaa.1385

Also, at one point you mentioned a crash then shut down. When you say a crash, are you getting an error code at all? Is it closing the game, then the system shuts down? Or is it laggy, then while paying, poof, it shuts down?

2nd, gw2 only launched with 1 disk, however, you don’t need this disk to install, you can download the client from account.guildwars2.com (just in case you ever need it).

As ilithis said, it could possibly be an overheating issues, but it could also be possible that your system doesn’t have enough power from the power supply, or could be a faulty piece of hardware.

Gw2 is a system hog, it uses everything it can, so if there is any issue at all, gw2 will point it out lol.

Start with the steps ilithis described since that is the easiest thing to fix though.

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Posted by: Damash.1074

Damash.1074

Also, at one point you mentioned a crash then shut down. When you say a crash, are you getting an error code at all? Is it closing the game, then the system shuts down? Or is it laggy, then while paying, poof, it shuts down?

It just shuts down. the crash was only one time while launching with windowed mode. But thanks im going to use that link you sent

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Posted by: abomally.2694

abomally.2694

Various hardware failures can cause a PC to shut down (bad hard drive, video card, motherboard, etc.). Temperature can also be the cause, but that should be easy to check.

However, the most common cause is a failing power supply. The only way you can really test this is to substitute a known good working power supply.

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Posted by: Damash.1074

Damash.1074

I recommend using real temp to check your CPU’s temperatures, which can be found here:
http://www.techpowerup.com/downloads/2089/real-temp-3-70/mirrors

then you can use gpu temp to find your GPU temperature here:
http://www.gputemp.com/

i got the second programm and its +/- 60`C when it shuts down

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Posted by: Kyllaa.1385

Kyllaa.1385

What is 60C, the GPU or the CPU? We need both temps to be certain it’s not heat. And we need to know which one is what temp.

After that, it’s possibly a hardware issue; faulty component or underpowered system due to inadequate power supply.

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Posted by: Damash.1074

Damash.1074

Its the GPU which is 60`C

BTW: my CPU is not supported by RealTemp

Alpha Alex

(edited by Damash.1074)

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Posted by: Ilithis Mithilander.3265

Ilithis Mithilander.3265

Its the GPU which is 60`C

BTW: my CPU is not supported by RealTemp

That is a first, I don’t think I have ever seen something not supported by Real Temp. Try good old Core Temp. I used this on my sibling’s build to make sure things are in check with their old C2D 6320.
http://www.alcpu.com/CoreTemp/

60C for a graphics card is fine, so we can disregard this when considering whether or not it is overheating.

If its not the CPU overheating it might be a limitation of your power supply like abomally suggested. They degrade over time and use giving a little less power over time. It might have started to cross that line when playing something hardware intense like GW2.

Primary Guild: Testing Eternity [TE]
Chloe (Version 3):
[i7 930 @ 4.1Ghz (1.3875V) w/Cooler Master 120M][Gigabyte G1 Gaming GTX 970 (stock)]

(edited by Ilithis Mithilander.3265)

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Posted by: abomally.2694

abomally.2694

I use hardware monitor (shows temps, voltages, fan speeds):

http://www.cpuid.com/softwares/hwmonitor.html

It’s free.

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Posted by: XxTAFxX.6741

XxTAFxX.6741

No error msg normally mean his psu degrading.
I would test another psu if you can.

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Posted by: Damash.1074

Damash.1074

I found the problem… i got a dual core and one is 105`C when the pc shuts down and the other 128`C…

So im going to clean that up to remove all the dust, and maybe the cooler is broke but i will replace that if it is broke.

Im glad to know that its a simple issue and easy fixable and i want to thank the ppl that helped me!!!
Hope to see you in-game, if you are in the same server :P Thanks Guys

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Posted by: Ilithis Mithilander.3265

Ilithis Mithilander.3265

I found the problem… i got a dual core and one is 105`C when the pc shuts down and the other 128`C…

So im going to clean that up to remove all the dust, and maybe the cooler is broke but i will replace that if it is broke.

Im glad to know that its a simple issue and easy fixable and i want to thank the ppl that helped me!!!
Hope to see you in-game, if you are in the same server :P Thanks Guys

Dear wow…enough to boil water… Anyways, I’m surprised your processor still works. Besides cleaning dust and checking to make sure the cooler is attached, you will probably want to replace the thermal paste between the CPU cooler and the CPU itself. There are a ton of videos you can watch online on how to properly apply thermal paste.

Primary Guild: Testing Eternity [TE]
Chloe (Version 3):
[i7 930 @ 4.1Ghz (1.3875V) w/Cooler Master 120M][Gigabyte G1 Gaming GTX 970 (stock)]

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Posted by: Kyllaa.1385

Kyllaa.1385

Wow yeah, that was running hot! Glad you found the issue and double checked the temps before any serious damage was done… But mostly easy fix for that, yay! Bet you can’t wait to enjoy the game shutdown free