I have been lagging for 2 months, The lag started about 1 month after the mega server was first implemented.
At first I thought it could be my ISP but recently I ran some tests using PingPlotter and the map IP provided by the in game chat command “/ip”.
Ping and packet loss are fine until the data goes through Dallas1.Level3.net servers when that happens I get a massive 33-100% packet loss.
Sometimes I get lucky and I’m placed into a map that does not forward data through one of their lossy routers but most of the time the lag makes my connection miserable
I’d like to know if there is anything I can do besides paying a monthly fee for a VPN that may or may not help me fix the issue.
This is the full address of one of their lossy routers “ae-2-2503.ear1.Dallas1.Level3.net”
VPN is very much the only thing beside changing the provider, and even then you don’t know if that one maybe also has problems somewhere.
Else we only can wait that the providers upgrade those points .. or that less people watch Movies over the internet
EVERY MMO is awesome until it is released then its unfinished. A month after release it just sucks.
Best MMOs are the ones that never make it. Therefore Stargate Online wins.
I fail to see how ANY of this evidence points a finger at ANet…..or makes them responsible for fixing the problem. No doubt they should contact Level 3 about the issue (but so CAN your ISP….to whom YOU pay money).
Level 3 is at fault and your only recourse is to show this evidence to YOUR ISP and demand they report this issue to LEVEL 3 for correction (they either have an internal route issue or a bad piece of hardware). Since ALL of Anet’s US traffic goes to the Anet datacenter in Dallas, this is NOT a generic issue or EVERY player in the US would be reporting this issue (and they are not….).
We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances
I fail to see how ANY of this evidence points a finger at ANet…..or makes them responsible for fixing the problem. No doubt they should contact Level 3 about the issue (but so CAN your ISP….to whom YOU pay money).
Level 3 is at fault and your only recourse is to show this evidence to YOUR ISP and demand they report this issue to LEVEL 3 for correction (they either have an internal route issue or a bad piece of hardware). Since ALL of Anet’s US traffic goes to the Anet datacenter in Dallas, this is NOT a generic issue or EVERY player in the US would be reporting this issue (and they are not….).
You really should read the thread properly before replying with such an AGRESSIVE attitude.
I did not say it was anet’s fault nor did i “point my finger” at any point, I merly asked for their help.
The level 3 router is very close to anet’s data center, I do not live in the USA I doubt there is anything my ISP can do about it but maybe ANET can contact them (Level3) and have traffic re-routed because anyone else getting directed to that lossy router is bound to have the same issue I have right now, its on anet’s best intrest to have this issue sorted out.
I did not say it was anet’s fault nor did i “point my finger” at any point, I merly asked for their help.
This looked however as if you think its ANets fault :
Do we need to open a ticket or just wait for an answer here because i dont see any replies from ANET’s team on the tech support area at all
What do you expect from ANets tech support here to say ? They can only also not say much more than what i already did, that you can only wait for Level One to upgrade their Hub.
We had the same problem in Germany with the German Telekom and Level 1 shortly after Release .. took nearly 1 month till it was fixed, and i used a VPN at that time to play without constant lags, since with that i got a different routing.
EVERY MMO is awesome until it is released then its unfinished. A month after release it just sucks.
Best MMOs are the ones that never make it. Therefore Stargate Online wins.
My agressive attitude is due to your implication that Anet SHOULD do something to fix this, when that is not the case. If you would like them to try and do something about it, how about you ask nicely and maybe approach the Support team in that manner rather than being insulting about their first level of support personnel. No company is going to man the phones with a network engineer…..you are going to have to jump thru some hoops to get escalated in ANY support situation….that is NOT unusual.
Sorry if I ruffled your feathers, but the attitude that this is something Anet should be fixing sends the wrong message to everyone that reads these kinds of posts. I did not mean anything personal in my comments and sorry if you took it that way.
We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances
My agressive attitude is due to your implication that Anet SHOULD do something to fix this, when that is not the case. If you would like them to try and do something about it, how about you ask nicely and maybe approach the Support team in that manner rather than being insulting about their first level of support personnel. No company is going to man the phones with a network engineer…..you are going to have to jump thru some hoops to get escalated in ANY support situation….that is NOT unusual.
Sorry if I ruffled your feathers, but the attitude that this is something Anet should be fixing sends the wrong message to everyone that reads these kinds of posts. I did not mean anything personal in my comments and sorry if you took it that way.
That’s not the problem here. Anet is simply not bothering with any of the threads here, even with those that’s been here for weeks to months. Where are their community managers? They’re like the dust in the wind on these forums when it comes to interacting with their players, more so in tech support. It’s simply a sign that they don’t care about your tech issues, the problems on your end, and a “Thank you for your money. You’re on your own.”.
My agressive attitude is due to your implication that Anet SHOULD do something to fix this, when that is not the case. If you would like them to try and do something about it, how about you ask nicely and maybe approach the Support team in that manner rather than being insulting about their first level of support personnel. No company is going to man the phones with a network engineer…..you are going to have to jump thru some hoops to get escalated in ANY support situation….that is NOT unusual.
Sorry if I ruffled your feathers, but the attitude that this is something Anet should be fixing sends the wrong message to everyone that reads these kinds of posts. I did not mean anything personal in my comments and sorry if you took it that way.
I never said anet “SHOULD” do anything neither did I insult their staff.
There is nothing wrong with asking them for help on the TECHNICAL SUPPORT sub forum.
My knowledge about internet routing is very limited, I dont know whether they can do anything about this issue or not but It would be very nice to get a response from them.
So how about you let Anet eventually (or not) handle this instead of coming here to harass me for no reason. Scroll up and read what I wrote, you will see that I was respectful and fair.
No one is saying it’s anet’s fault however as a company with a vested interest in network performance I’d expect they’d be making some calls to try and get things sorted out. I’d also expect they’d at least provide some feedback to the community and say something like “Thanks for the information. We are asking them to look into it” or whatever. But instead it’s radio silence.
