Guild Wars 2

Over a week now players have been complaining about lag and not a peep from a dev.
and than i log on to the forums today and see a dev answers a question about logging in to the gem store within 24 hours? This level of disregard of the player community is soul crushing.

I’ve complained about the lag for hella lot longer it’s totally disrespectful and shows disregard that you don’t fix your server issues…either you have a bunch of dummy’s working there that can’t add because not only is there lag issues there’s tons of issues with server connectivity and it takes almost 4-5 mins sometimes for gw’s2 to even come up! that’s totally ridiculous. I’ve tried with several different computers and it never changes always slow load, and then the computer lag is horrible…any events and then the graphics are super slow…i’m running a newer graphics card well above what is recommended with all the correct drivers…but what do i know…seems you people wanna release more crap than to fix your problems that cause people to leave the game in the first place. It’s sad to see other people having same problems and the total disrespect you have given us who have been part of the community for so long. Fix This! You need a better service relations manager if these issues are not being handled…but just not responding is total bull crap and we all know it!

People in ALL games complain constantly about lag .. because .. its the INTERNET.

And neither ANet nor Blizzard or SOE or whoever owns the internet and can “fix” it.

You can blame of course all the people that watch movies over IP or things like that.

Sometimes i really wish people needed to make a driver liscense for the Internet before they are allowed to use it.

Beldin.5498:

People in ALL games complain constantly about lag .. because .. its the INTERNET.

I guess we should restart the internet router then…

You couldn’t be more wrong in your assertion, btw. IPTV is mostly done via broadcasting protocols (which reduce load quite a lot) and traditional video streaming and the likes contribute just a small fraction of all the traffic.

Last time so many players experienced extreme latency issues, it was because of an issue in the traffic routing of Level3 for GW2. Maybe we now have another similar issue with one of the peering providers?

“Last time so many players experienced extreme latency issues, it was because of an issue in the traffic routing of Level3 for GW2. Maybe we now have another similar issue with one of the peering providers?”

That’s probably the case. However, Anet has no control of these routers (the same with the “level 3” node problems). They also can’t control the route that a packet takes to get to/from their servers to/from a person’s computer.

I’m sure that you know that already.

It will be better if you /w tech support. Because I don’t have any problem with connection from Ukraine. Ofc I play on EU server.

abomally.2694:

That’s probably the case. However, Anet has no control of these routers (the same with the “level 3” node problems). They also can’t control the route that a packet takes to get to/from their servers to/from a person’s computer.

You’re right here. They can, however, talk to their carriers and data center businesses, or ask their affiliates to do so. This is an issue which reflects poorly on their game, which then results in less customers / customer activity and also less revenue.

Even if Anet can’t fix it themselves, they sure have some ways to contact 3rd-party-businesses who are in charge, and ask for support or at least a simple line check to verify it’s not their fault.

“Even if Anet can’t fix it themselves, they sure have some ways to contact 3rd-party-businesses who are in charge, and ask for support or at least a simple line check to verify it’s not their fault.”

Why?

You (and the others here) did accept the terms of the EULA, correct?

10. SERVICE AND AVAILABILITY

a) You acknowledge that NCSOFT may in its sole and absolute discretion provide subsequent versions, enhancements, modifications, upgrades or patches related to any part of the Service.

b) You acknowledge that Service may be interrupted for reasons within or beyond the control of NCSOFT, that NCSOFT cannot and does not guarantee You will be able to use the Game or any Account whenever You wish to do so, that NCSOFT will interrupt the Service on a regular basis for purposes of maintenance or updates and may do so without providing You with notice before such interruption, and that NCSOFT may provide subsequent versions, enhancements, modifications, upgrades or patches related to the Software that You must accept and/or install before You will be able to use the Game.

That’s all well and good, but has nothing to do with the stuff you quoted from my post.

As a publisher of online games with in-game purchases it is in the best interest of NCSoft’s stakeholders if they can milk their cash cows as efficiently and long as possible. If a part of the customers, who are willing to buy stuff with real money from the gem shop, cannot play the game in a way which they enjoy anylonger, there’s no profit to be made in the near future with said customers. (Let’s not speak about how poorly it reflects on the PvP modes for now, which is obviously another part they should consider: much lag -> less players -> less or bad eSport publicity -> less franchise profits and sponsoring)

There needs to be a balance between spreadsheet profit margins and customer satisfaction for a healthy and ongoing b2c relationship, which I was referring to. They obviously don’t have to handle stuff in such ways, but it might be in their interest to make a few calls nonetheless.

Btw: I’ve opened a support ticket yesterday and already got some responses. If I have any news which may help others, I will sure let you guys know.

The problem is that Anet really has no way to provide traces to the network providers that show the packet losses – not without tracing it from the customer’s location or simply providing them copies of the logs from customers themselves.

To me, it makes more sense for the player to contact the network provider directly. That way they can more easily provide the necessary diagnostic information and receive feedback directly from the provider as to the status of the network node.

This really isn’t difficult to do (I have done it myself, but not in regards to GW2). When someone that is having packet loss locates the IP address of the node that is losing the data; you can enter the IP address (do a whois) and find out all of the contact information. It really isn’t difficult to do and eliminates trying to use Anet as a middleman (it isn’t even their responsibility).

Go to the link below and enter the IP address and go from there. You are more likely to get the issue resolved faster this way.

http://whois.arin.net/ui

Here’s another:

https://who.is/

That’s all very well and good, but that’s still based on the assumption that it’s the fault of a third party. It could still very easily be something on Arena Net’s end. Either way the lack of any commentary or feedback is disheartening.

-GMB.

maha.7902:

That’s all very well and good, but that’s still based on the assumption that it’s the fault of a third party. It could still very easily be something on Arena Net’s end. Either way the lack of any commentary or feedback is disheartening.

-GMB.

No, it isn’t.

If a network node is losing packets on the way to the game servers, it WILL show up in a trace route. Every single person that has posted here regarding lag and disconnects that has also provided a trace from their computer to the game servers has shown packet loss.

Every single one of them.

Of course, everyone is free to ignore the information I have provided. They are free to not perform any troubleshooting steps. They are free to complain and place blame wherever they wish.

In that case – good luck.

abomally.2694:

maha.7902:

That’s all very well and good, but that’s still based on the assumption that it’s the fault of a third party. It could still very easily be something on Arena Net’s end. Either way the lack of any commentary or feedback is disheartening.

-GMB.

No, it isn’t.

If a network node is losing packets on the way to the game servers, it WILL show up in a trace route. Every single person that has posted here regarding lag and disconnects that has also provided a trace from their computer to the game servers has shown packet loss.

Every single one of them.

Of course, everyone is free to ignore the information I have provided. They are free to not perform any troubleshooting steps. They are free to complain and place blame wherever they wish.

In that case – good luck.

Funny because my traceroute doesn’t show any lost packets and yet I have skill delay and other lag issues. Another assumption on your part.

Funny – because I can play the game just fine without any lag (including Dry Top) and my PC is pretty old. That must mean it’s a game server problem.

Another assumption on your part.

abomally.2694:

Funny – because I can play the game just fine without any lag (including Dry Top) and my PC is pretty old. That must mean it’s a game server problem.

Another assumption on your part.

I never actually said it was a game server issue, only that people shouldn’t assume it’s a third party issue and there’s still the possibility it’s anet side.

-GMB

I see a lot of people defending ANet, yet most of the people with terrible lag do NOT experience the issues with anything but GW2…….

Example being every tues when they patch, many cannot get over 0k because the ANET servers are overloaded, and cannot handle 1) the bandwidth and 2) the server load causing these issues

ANYONE who has played WoW will know that feeling well .. Only Blizzard made the choice not to upgrade their 1990’s tech. Anet have no such excuse on a game barely even 2 yrs old……….Other than neglect or sheer incompetance … I vote neglect and wanting to focus soley on Gem store and back end support pulled by NC Soft for the new cash cow wildstar

maha.7902:

Funny because my traceroute doesn’t show any lost packets and yet I have skill delay and other lag issues. Another assumption on your part.

Traceroute can only test the connection ONE way.

If it was a generic server issue EVERY player on that server would experience the same issues. It is certanly possible they have some generic issues with specific Servers (they have acknowledged fixing such issues with patches since LS2 release), but it is MUCH more likely there is a routing issue or SOMEONE in the path is throttling your bandwidth to the Anet Servers (or back from ANet to you).

Stating that it MUST be GW2 if only GW2 is causing a problem only confirms you are not very knowledgeable about how the internet actually works. If a bridge to a city is out, it is NOT the city’s fault you can’t drive there and the fact you can drive to 5 other cities does not support you invalid assumption.

Kohlteth.3715:

I see a lot of people defending ANet, yet most of the people with terrible lag do NOT experience the issues with anything but GW2…….

Example being every tues when they patch, many cannot get over 0k because the ANET servers are overloaded, and cannot handle 1) the bandwidth and 2) the server load causing these issues

ANYONE who has played WoW will know that feeling well .. Only Blizzard made the choice not to upgrade their 1990’s tech. Anet have no such excuse on a game barely even 2 yrs old……….Other than neglect or sheer incompetance … I vote neglect and wanting to focus soley on Gem store and back end support pulled by NC Soft for the new cash cow wildstar

well, anet patches the game much quicker. this games doesnt have hours of downtime. Apparently, they serve two server builds to ensure people do not get kicked from dugeons.

http://www.reddit.com/r/gaming/comments/11mz4k/i_am_a_programmer_for_guild_wars_2_amaa/c6nuwf9

Ok, so this is kinda secret, but I’ll tell you anyway. I can tell you because it’s easy to say and really hard to do.

We have a system which lets us run the old build and the new build at the same time. So we don’t need to take the old build down when there’s a new one, we just also host the new build.

That’s it, it’s that simple in concept. But complicated to implement.

So the last post by this guy was:

I never actually said it was a game server issue, only that people shouldn’t assume it’s a third party issue and there’s still the possibility it’s anet side.

-GMB

And then we have *drum roll *

Brother Grimm.5176:

Stating that it MUST be GW2 if only GW2 is causing a problem only confirms you are not very knowledgeable about how the internet actually works. If a bridge to a city is out, it is NOT the city’s fault you can’t drive there and the fact you can drive to 5 other cities does not support you invalid assumption.

So what happened to reading comprehension these days?

J Eberle.9312:

So the last post by this guy was:

I never actually said it was a game server issue, only that people shouldn’t assume it’s a third party issue and there’s still the possibility it’s anet side.

-GMB

And then we have *drum roll *

Brother Grimm.5176:

Stating that it MUST be GW2 if only GW2 is causing a problem only confirms you are not very knowledgeable about how the internet actually works. If a bridge to a city is out, it is NOT the city’s fault you can’t drive there and the fact you can drive to 5 other cities does not support you invalid assumption.

So what happened to reading comprehension these days?

I’d like to know that as well.

“I never actually said it was a game server issue, only that people shouldn’t assume it’s a third party issue and there’s still the possibility it’s anet side. "

Allow me to break down this post, since I didn’t do it before:

""I never actually said it was a game server issue"

This person didn’t have to actually say it – it was implied by the post.

“people shouldn’t assume it’s a third party issue”

I agree with this. However, when it is proven to be a third-party issue by tracing the route to the game server – people still deny that it’s a third-party issue.

“there’s still the possibility it’s anet side”

This statement contradicts the first statement. For it to be on “Anet’s side” – it would, in fact, be a server issue.

Furthermore, the fact that thousands of gamers can login, update and play the game without lag and disconnections means that it is not a server issue.

abomally.2694:

J Eberle.9312:

So the last post by this guy was:

I never actually said it was a game server issue, only that people shouldn’t assume it’s a third party issue and there’s still the possibility it’s anet side.

-GMB

And then we have *drum roll *

Brother Grimm.5176:

Stating that it MUST be GW2 if only GW2 is causing a problem only confirms you are not very knowledgeable about how the internet actually works. If a bridge to a city is out, it is NOT the city’s fault you can’t drive there and the fact you can drive to 5 other cities does not support you invalid assumption.

So what happened to reading comprehension these days?

I’d like to know that as well.

“I never actually said it was a game server issue, only that people shouldn’t assume it’s a third party issue and there’s still the possibility it’s anet side. "

Allow me to break down this post, since I didn’t do it before:

""I never actually said it was a game server issue"

This person didn’t have to actually say it – it was implied by the post.

“people shouldn’t assume it’s a third party issue”

I agree with this. However, when it is proven to be a third-party issue by tracing the route to the game server – people still deny that it’s a third-party issue.

“there’s still the possibility it’s anet side”

This statement contradicts the first statement. For it to be on “Anet’s side” – it would, in fact, be a server issue.

Furthermore, the fact that thousands of gamers can login, update and play the game without lag and disconnections means that it is not a server issue.

Nowhere did he say it ‘MUST be’ an issue with the game. The only implication this person made was that you shouldn’t assume you know everything. One of the most valuable parts of troubleshooting is not to come to hasty conclusions.

J Eberle.9312:

So what happened to reading comprehension these days?

My comment was in response to the claim that “all my other programs work fine so it MUST be GW2 servers”, logic. The logic is flawed for the reasons and analogy I gave.

What I comprehend is that far too many users of the internet are clueless about how it actually works and jump to incorrect conclusions base on their mental “idea” of how they want it to work.

Any way you read the OP, it implies GW2 is at fault for the OPs situation. Your claim it does not is invalid.

My comment was in response to the claim that “all my other programs work fine so it MUST be GW2 servers”, logic.

Where was this claim made by maha? was it deleted or something because I don’t see it.

But really, this is going into semantics now and it’s just not worth the time of day.