Random Crashes - Annoying

Random Crashes - Annoying

in Account & Technical Support

Posted by: Goldhuman.3047

Goldhuman.3047

hello,

i keep getting random crashes on the game. see attached log file:

it happens mainly when i port to a new way point. but its only this game that crashes. there is no blue screen just a popup saying email arena net. so i click and then game closes and i have to restart. be great if you guys could fix this.

regards

carl

Attachments:

GoldHuman/GoldBangBang, Lvl 80 Ele & Necro
Gunnars Hold/ Gunnars Scum Guild
We are recruiting for WVW and Guild Missions….

Random Crashes - Annoying

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Posted by: Nitro.4732

Nitro.4732

Hi Goldhuman,

Your ArenaNet.log file consists of multiple crash logs with different symptoms, so there maybe more than one problem.

To start off, the first crash reports Module: atiumdag.dll which relates to your AMD graphics driver. Please make sure that you have the latest stable version of the driver on your computer system. Stay clear of beta software in the mean time until the problem is resolved.

Multiple other crash logs indicates that the GW2.dat file may contain some corrupted data inside it. You can try repairing this file by right clicking on your Guild Wars 2 shortcut, selecting properties and adding -repair to the end of the target line.

It would look something like this: “C:/Guild Wars 2/Gw2.exe” -repair (notice the blank space in between)

CoolerMaster Masterbox 5 | H110i | AMD Ryzen R7 1800x 4.0GHz | 32GB DDR4
512GB Samsung 950pro | 2TB SATA-3 | AMD Radeon RX 580 8GB

Random Crashes - Annoying

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Posted by: LONGA.1652

LONGA.1652

I have same issue but running Gefore460 card.But I think the main culprit are memory leak.
Basically can’t go to anywhere graphic intensive.Playing on lower setting help a bit but not eliminate the problem completely.
Rightnow Im pretty much blocked from primetime WvWvW

Random Crashes - Annoying

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Posted by: Nitro.4732

Nitro.4732

I have same issue but running Gefore460 card.But I think the main culprit are memory leak.
Basically can’t go to anywhere graphic intensive.Playing on lower setting help a bit but not eliminate the problem completely.
Rightnow Im pretty much blocked from primetime WvWvW

What operating system are you using?
What are your system specifications?

CoolerMaster Masterbox 5 | H110i | AMD Ryzen R7 1800x 4.0GHz | 32GB DDR4
512GB Samsung 950pro | 2TB SATA-3 | AMD Radeon RX 580 8GB

Random Crashes - Annoying

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Posted by: Goldhuman.3047

Goldhuman.3047

Hello,

i have tried a repair and this issue still occurs. ive updated all mydrivers etc and this still occurs. ive even used older drivers and this still occurs. the main issue is the one with gw2.exe crashing. Can you please help anymore.

I am running a AMD fx 8120 eight core with 16gb ram.

GoldHuman/GoldBangBang, Lvl 80 Ele & Necro
Gunnars Hold/ Gunnars Scum Guild
We are recruiting for WVW and Guild Missions….

Random Crashes - Annoying

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Next

Hey there Goldhuman – If you’re still encountering this issue, I’d look more into “atiumdag.dll” as this is the module responsible for the crash per the report you provided. This is likely an issue with either your current DirectX installation, or your video card drivers. I would recommend a clean install of both to start.

Random Crashes - Annoying

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Posted by: Goldhuman.3047

Goldhuman.3047

Hello,

Excluding the error regarding display driver i fixed that a while go by removing all drivers and reinstalling. the issue i am getting now is gw2.exe keeps crashing. see attached. I am usually in wvw or a dungeon when this occurs. It is so annoying. i have googled this and i am not the only one that has this problem. please help. dont tell me to repair .dat file. i have done this multiple times. i have even reinstaleld whole game and re downloaded .dat file. its getting annoying now.

Attachments:

GoldHuman/GoldBangBang, Lvl 80 Ele & Necro
Gunnars Hold/ Gunnars Scum Guild
We are recruiting for WVW and Guild Missions….

Random Crashes - Annoying

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hey there Goldhuman – The error logs look a little inconclusive. Unfortunately they don’t always tell us specifically what the issue at hand is. I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

If you don’t want to provide this report in the thread, you can always submit a Technical Support ticket so that we can better assist you one on one. The thread below should detail contacting support:
https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Random Crashes - Annoying

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Posted by: Goldhuman.3047

Goldhuman.3047

here you go the attached report as requested.

GoldHuman/GoldBangBang, Lvl 80 Ele & Necro
Gunnars Hold/ Gunnars Scum Guild
We are recruiting for WVW and Guild Missions….

Random Crashes - Annoying

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Posted by: perche.3215

perche.3215

same problem, here, lot of crash memory, my pc amd x6 1090t, gtx460 and 8gb of ram

Random Crashes - Annoying

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Posted by: Goldhuman.3047

Goldhuman.3047

hello,

did yu guys mangae to find anything. i just ported to a new waypoint in wvw and it crashed yet again. same error.

GoldHuman/GoldBangBang, Lvl 80 Ele & Necro
Gunnars Hold/ Gunnars Scum Guild
We are recruiting for WVW and Guild Missions….

Random Crashes - Annoying

in Account & Technical Support

Posted by: StormLight.5401

StormLight.5401

i’ve been having a crash issue since the update, black screen with audio looping. have to hard reset every time to get back into windows

been trying a few things from the forums to no change, crashes within 5 mins of logging into any character.

however, i changed from fullscreen 1920×1080, to window and i’ve played for over 1.5 hours already with NO ISSUES. not sure exactly why, but thought i’d post my ‘fix’ for now. note: window fullscreen still crashes the game, just not window mode. weird.

so i’ll keep this setting (temporary i hope) so i can atleast play while something more permanent is available.

Random Crashes - Annoying

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Posted by: Goldhuman.3047

Goldhuman.3047

Hey there Goldhuman – The error logs look a little inconclusive. Unfortunately they don’t always tell us specifically what the issue at hand is. I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

If you don’t want to provide this report in the thread, you can always submit a Technical Support ticket so that we can better assist you one on one. The thread below should detail contacting support:
https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

hello, sorry to be pain i attached report but no reply??

GoldHuman/GoldBangBang, Lvl 80 Ele & Necro
Gunnars Hold/ Gunnars Scum Guild
We are recruiting for WVW and Guild Missions….

Random Crashes - Annoying

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Hi Goldhuman – Sorry for the late reply. Sometimes these threads can get lost. I would recommend running Msconfig to rule out any conflicting applications. Aside from this your drives and system specs look squeaky clean.

That being said, in order for us to look into this issue a little further, better assist you much more quickly and one on one, I’d highly recommend creating a support ticket if the Msconfig doesn’t resolve the issue for you.

Random Crashes - Annoying

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Posted by: Goldhuman.3047

Goldhuman.3047

ok as its not just in wvw as i been on super adventure box today and it crashed inside at water drift one and i fell into water. its annoying as its only just started happening.

GoldHuman/GoldBangBang, Lvl 80 Ele & Necro
Gunnars Hold/ Gunnars Scum Guild
We are recruiting for WVW and Guild Missions….

Random Crashes - Annoying

in Account & Technical Support

Posted by: RoyHarmon.5398

RoyHarmon.5398

Hey! I’ve had this problem, too, but I seem to have found a solution. The ‘-repair’ command didn’t seem to fix the problem, so I did the following:

  • I deleted my Gw2.dat file and downloaded the whole thing again.

No more crashes… Not until a couple of months later, at least, following the most recent patch. But I ran a -repair and it seemed to have fixed it this time.

I also noticed that the old Gw2.dat file had reached about 17.2 GB, but after I deleted it and downloaded anew, it was only about 15 GB. From what I’ve seen (and this is based entirely upon my own experience and a few other forum threads I’ve read), the patching process may occasionally cause corruption of the Gw2.dat file, which may or may not be fixed with the ‘-repair’ command.

I hope this helps.

“It is the stupidest children who are the most childish
and the stupidest grown-ups who are the most grown-up.”
- C. S. Lewis